Brilliant heating product. Warms the room really quickly and much cheaper to run rather than using our expensive underfloor heating.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Breaks quickly I bought a Whisper Flex fan in June 2024 and it's broken just after two years - the fans stop turning. As it's *just* out of warranty, Duux refuse to replace or repair it, and th... Se mer
Submitted an order for replacement remote control for our whisper fan as our puppy decided they are chewable . It was very easy to order and delivered extremely promptly . Disappointed that it was min... Se mer
Thank you for inventing this fan, the quietest I could find on the market, I’m such a light sleeper and I can’t even hear this on the lower settings. Plus even when it’s really hot it blows out cool a... Se mer
Företagsinformation
Om Duux UK | Designed for better air
Skrivet av företaget
Fans
Heaters
Humidifiers
Dehumidifiers
Mobile Air Conditioners
Smart
Accessories
Designed for better air
The Dutch brand Duux has been a specialist in the field of air treatment for twenty years. Duux believes in the importance of a clean and healthy living environment for everyone..
Duux products are beautifully designed to blend perfectly into any space. Pure Dutch luxury with an international appeal; our products now help make homes healthier and more comfortable in over 30 countries around the world.
A healthy lifestyle isn't just exercise and a diet. Did you know that many health problems are due to poor air quality? We spend an average of 90% of life indoors, where air quality is up to 5 times worse. Considering that you breathe 20,000 times a day, it is very important to pay attention to the air quality.
Kontaktuppgifter
Unit 400, Buckingway Business Park, CB24 4UQ, Swavesey, Cambridge, Storbritannien
- contact@duux.co.uk
- duux.co.uk
3,3
Medel
339 omdömen
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Nice heater
Had a problem with the app so had to contact Duux which was successfully sorted. Instructions supplied with heater not clear enough.
27 november 2024
Svar från Duux UK | Designed for better air
Hi,
I am glad to hear that our team was able to help. Please always feel free to call us for any information or queries.
Si- Customer Experience Team
Great small, portable heater…
We were looking for a portable heater and we definitely picked well with the Duux 360. It’s small, light and stays fairly warm - so it’s easy to move from room to room when needed. The app is really useful too and allows you to control the heater remotely. The only, minor, issue for me is that on its two highest setting it’s quite loud…just have turn the TV volume up a bit 😁
18 november 2024
Svar från Duux UK | Designed for better air
Hi,
Thank you for this feedback that will hopefully help others decide to choose Duux. We appreciate you taking the time to leave this review.
Si- Customer Experience Team
Very good with in one day 20L tank full…
Very good with in one day 20L tank full it sucks the moisture very pleased with purchase
23 november 2024
Svar från Duux UK | Designed for better air
Hi,
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
Si- Customer Experience Team
i have received the use heater I am…
i have received the use heater I am very disappointed with my order deal
21 november 2024
Svar från Duux UK | Designed for better air
Hi,
I am sorry to hear of your disappointment regarding the discount. I can see that the item you ordered was already on a great offer which means that any further 10% is not eligible. We do try to make this as clear as possible when signing up, as well as when you receive the discount code itself. However we take this feedback and will look to review to see how we can make this clearer.
Si- Customer Experience Team
Ordering procedure simple and delivery…
Ordering procedure simple and delivery as expected. Remote works perfectly.
19 november 2024
Svar från Duux UK | Designed for better air
Hi,
Thank you for your positive review!
Si- Customer Experience Team
Quick delivery and it’s such a…
Quick delivery and it’s such a brilliant piece of equipment . We bought the dehumidifier and it dries my clothes so quickly .. it’s fantastic
18 november 2024
Svar från Duux UK | Designed for better air
Hi,
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
Si- Customer Experience Team
Great experience from ordering to…
Great experience from ordering to receiving the dehumidifier the next day. Really pleased.
14 november 2024
Svar från Duux UK | Designed for better air
Hi,
We are pleased to hear that you had an enjoyable experience with us. Thanks for the review!
Si- Customer Experience Team
Smart Heater Fan 5 Stars
I received my smart heater fan, I already own the cooling fan so love the brand.
However the plug pin was damaged and made it unusable.
I returned it but because I didn’t want to wait until they examined it before they sent a replacement I ordered another -
So waiting for a refund.
The heater fan is fantastic, I use the setting to come on in the morning and am able to switch on from the App.
Brilliant product & company
13 november 2024
Svar från Duux UK | Designed for better air
Hi,
Thank you for this kind review. Detailed feedback like this is very helpful to us, we appreciate you taking the time out to leave these comments.
Si- Customer Experience Team
Worst buy ever.
Worst buy ever.
False advertising at its best, I bought this yesterday for the 'works with google' features. Only to discover the cloud connection problems have been on-going since August!!!
Clearly you don't want to make money, on this finding I'm returning this rubbish and I'll be reporting this this as false advertisement for failure to provide a clear and "flawless experience" as you put it on the packaging!
12 november 2024
Omdöme utan inbjudan
Svar från Duux UK | Designed for better air
Hi,
Thank you for taking the time to leave a review. Feedback is very important to us so that we know what we need to work on in the future so thank you for flagging this up to us.
Si- Customer Experience Team
Svar från Duux UK | Designed for better air
Hi,
Thank you for your positive review!
Si- Customer Experience Team
brilliant machine
brilliant machine, we are using the app to control it and it works lovely...
22 oktober 2024
Svar från Duux UK | Designed for better air
Hi,
Thank you for taking the time to leave us this feedback!
Jade - Customer Experience Team
Svar från Duux UK | Designed for better air
Hi,
Thank you for the 5 stars! We really appreciate it.
Jade - Customer Experience Team
Duux WiFi app is very poor.
WiFi app very poor. Use heater in manual mode. The fact that the device was able to be connected by WiFi was reason for purchase. My fault I should have checked reviews of the app as well as heater.
20 oktober 2024
Svar från Duux UK | Designed for better air
Hi,
Thank you for the review. If you are experiencing any issues regarding connecting your heater, please feel free to reach out to our Customer Service team through contact@duux.co.uk.
Jade - Customer Experience Team
Terrible customer service/usless app
Terrible customer service. Cannot contact anyone. E mailed with no reply. Unit was initially damages, returned, hasn't worked since we tried it. Won't connect to the app. Useless to us.
15 januari 2024
Svar från Duux UK | Designed for better air
Good Afternoon Robert.
Thank you for getting in touch. I am sorry you have had trouble contacting us. I have searched our system and cannot find any correspondence since January where it looks as though the issue at the time was resolved.
We are more than happy to assist you further, please call us at your earliest convenience on this number 0330 058 9400 or email directly at contact@duux.co.uk. We are open between 8am and 5pm, Monday to Friday and reply to all emails within 24 hours.
I look forward to hearing from you end hopefully resolving this issue.
Si - Customer Experience Team
Smart clean contemporary heater.
Easy to order. Competitive price. Came very quickly and fabulous eco.friendly packaging.
Heater looks clean and smart.
Easy to use and heats up quickly.
Thankyou.
14 oktober 2024
Svar från Duux UK | Designed for better air
Hi Jane,
Thank you for your positive review!
Si- Customer Experience Team
Great products at amazing prices
Great products at amazing prices. Easy to order and quick delivery
9 oktober 2024
Svar från Duux UK | Designed for better air
Hi Ellen,
Thank you for the 5 stars! We really appreciate it.
Si- Customer Experience Team
Easy to order….well made cover……but!
Easy to order……..and the cover fits perfectly……but was it really necessary to require a signature for cover for our fan…….? We were happy to wait in to provide a signature when we ordered our fan, as this was an expensive item. This isn’t a complaint…..just a comment!
9 oktober 2024
Svar från Duux UK | Designed for better air
Hi Angela,
Thanks you for taking the time out to leave us this review. We would hate for anything to happen to your item once it leaves our building so we try to ensure all deliveries are accounted for and arrive safely.
Thank you for the feedback.
Si - Customer Experience Team
Great heaters
Great heaters. Warms the room up a treat. So good we bought 2 as presents for relatives as well as our 2 ;)
5 oktober 2024
Svar från Duux UK | Designed for better air
Hi,
Thank you for taking the time to leave a review, we really appreciate it!
Si- Customer Experience Team
A very good purchase.
Bought a DUUX whisper fan to use in the bedroom.
It's brilliant. Very silent, speed settings and use of remote is great. Managed to damage the remote early days but was easy to replace via the DUUX website and not too expensive.
2 oktober 2024
Svar från Duux UK | Designed for better air
Hi
Thank you for taking the time to leave a review. I'm glad you hear you are enjoying your Duux whisper fan.
Si- Customer Experience Team
Savvy shopper
Cover for fan arrived on time looks great was bit expensive but will no doubt protect the fan which i love . Quick delivery
20 september 2024
Svar från Duux UK | Designed for better air
Hi,
Thank you for leaving us this kind review. It is always useful to hear how our customers are getting on with our products!
Si- Customer Experience Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.