duntery.uk Omdömen 383

TrustScore 3.5 av 5

3,3

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Det här tycker kunderna

Betygsatt 3 av 5 stjärnor

I just received my order today.. the colour is lush and the material is very soft and high quality but I'm disappointed with the size. I went for the custom sizing and doubled checked all the measurem... Se mer

Betygsatt 1 av 5 stjärnor

Waste of time. Impossible to return!!! 10 days I try to get return address and they keep sending me emails and convince me to not return, while dress is too long for me and not fit!!!! Their... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Ho acquistato più volte abiti su misura su questo sito e ogni volta sono rimasta soddisfatta! La qualità del tessuto è eccellente, le cuciture sono ben rifinite e la vestibilità è perfetta. I colori r... Se mer

Betygsatt 5 av 5 stjärnor

Ordering from Canada was incredibly easy! My dress was custom-made and fits exactly as requested. The craftsmanship, fabric, and color are all outstanding. On top of that, shipping was impressively fa... Se mer

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Företagsinformation

  1. Klänningsbutik

Om duntery.uk

Skrivet av företaget

Duntery uk is an online retailer based on our own design team and exclusive factory. We mainly sell bridesmaid dresses & wedding gowns. Our design and production team for introducing new trendy patterns every season.

On each product page, we feature customizable sizing options. We also offer unlimited customization. All you have to do is provide us with your bust, waist, and hip measurements so that we can tailor it to your specifications.

Supported shipping countries: United Kingdom, United States, Mexico, Canada, Australia, New Zealand, France, Spain, Italy, Germany, Poland, Netherlands, Belgium, Greece, Sweden, Portugal, Austria, Denmark, Finland, Norway, Ireland, Iceland, Switzerland.

Expedited Delivery Service Partner: TNT, DHL, FedEx, UPS, USPS.

Delivery Time: Package delivered in 3-7 business days after shipped out if expedited shipping services are applied.

Kontaktuppgifter

3,3

Medel

TrustScore 3.5 av 5

383 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen inbjudningshistorik registrerad

Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa

Har besvarat 89 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Ho scelto su questo sito gli abiti per…

Ho scelto su questo sito gli abiti per le mie damigelle e le cravatte per i maschi per il giorno del mio matrimonio ed erano tutti stupendi 😍 colori eccezionali e materiale ottimo . Modelli particolari ed originali . Acquisterò sicuramente di nuovo su questo sito in futuro per qualche occasione 😍😍

31 augusti 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Mi sn sentita bella in un abito confortevole

Il vestito era perfetto. Seppur disponibile già il servizio di sartoria, l'ho poi portato ad accorciare in base alle scarpe che avevo scelto. Ho scelto un abito semplice, monospalla, è piaciuto a tutti. Avendo una taglia plus è molto difficile trovare qualcosa di elegante. Sono molto soddisfatta.

6 september 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

They are was just perfect

They are was just perfect. I did the M2M. I was a little bit dubious but they fit amazingly highly recommend will be shopping again they was for my bridesmaids I had three women all different shapes and sizes one happy customer

27 september 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Beautiful dress

Beautiful dress, great fit and colour as expected. I'm sure my bridesmaid will be back for her prom dress

14 september 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Very easy and lots of choice

Very easy and lots of choice, I picked the colour I wanted for the bridesmaids and let them pick a dress that they felt suited them as an individual they looked great and were great quality 🙂
We bought matching ties for the groom and best men to tie it all in together they were lovely!

Colour bought dusty blue, dress the maya and abigail and ties.

Came quicker then i expected too.

5 oktober 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Dress had a smell and awful returns process

Do not use this company if you’re not 100% certain you’re keeping the order. Because if you have to return it is not easy at all and they are very unhelpful at giving back the full refund. For a start you will be returning to China which costs approximately £25 for one dress. So not only have you just paid for the items you’ll need to pay extra to return the items back to China. Also the company will not do anything about processing the refund for days and will offer a counter offer (50%) for a partial refund. All in all I have spend £190 including returning my dress and only to receive £56 refund! It’s a disgrace that you’re ordering from the Uk but returning to China!! What top me off to do this review, I have just received the package back in the post as no one was there to sign for the package! So the lady I have been emailing kept saying we need to wait until the parcel has gone through customs and if it doesn’t pass I would need to pay more on top of this. It’s definitely not worth the hassle and the quality of dress was not good at all! When I received the dress it was inside out and there was a fishy smell to the dress. So please try and avoid using this company, unless you don’t mind about losing money.

2 januari 2024
Omdöme utan inbjudan
Logotyp för duntery.uk

Svar från duntery.uk

Thank you very much for your support of our website. We are very sorry for the bad shopping experience. Since we make dresses according to orders, we can only give an 80% refund for standard-size dresses, about the customs fee, which the customs department charged, not us. Paying tax is a duty that every citizen should abide by. We have refunded you after getting your permission. If you need any help, please contact our after-sales customer service at service@duntery.uk. Have a nice day.

Betygsatt 1 av 5 stjärnor

Glad I'm not ordering from this China…

Glad I'm not ordering from this China company. Not the items as described by reviews & hard to return..definitely lot of fake positive reviews on this site. As for price you're definitely not going to get quality.
So that's saved me buying.. thanks truspilot

28 september 2024
Omdöme utan inbjudan
Logotyp för duntery.uk

Svar från duntery.uk

Dear,
Have you placed the order on our site? We did not find your order record by your name, and you also said you did not order the goods, why did you write this negative review, please? Please delete this negative review as soon as possible. If you placed the order on the site and have a problem with the goods or return, please contact our customer service. They will help you.

Betygsatt 1 av 5 stjärnor

Don’t buy from here

Don’t buy from here. I Ordered a dress in coral for my daughter. The color we got in the mail was a different color. Requested a return and they never contacted me. Wrote three times, no response. They will not honor the return policy they state on their website. They are scammers.

Update: due to the vendors response I sent them screenshots of the three emails I sent them. They eventually agreed to a return after I wrote this negative review but with a “new” policy that I have to also pay for the original shipping cost, so I am getting back like 20% of what I paid. Just don’t buy from here because returns are not reasonably possible. Buy from somewhere more trustworthy.

29 augusti 2024
Omdöme utan inbjudan
Logotyp för duntery.uk

Svar från duntery.uk

Dear,
You said you wrote us messages, but we searched through emails and couldn't find your email (based on your name and email address you left). If you have any problems about your order, please DO contact us service@duntery.com. Thank you.

Betygsatt 5 av 5 stjärnor

Abiti da damigella

Abbiamo acquistato 5 abiti da damigella scegliendo l'opzione su misura,colore e tessuto uguale,ma modelli differenti, sono arrivati dopo 3 settimane circa,molto belli,misure perfette,corpetto strutturato in modo da poterli utilizzare tutti senza reggiseno,direi abiti di buona qualità,riacquistarei da loro sicuramente.

21 juli 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Molto soddisfatta

Ho acquistato l'abito, modello Lindsey, per il matrimonio di mio figlio. Misure personalizzate. E' perfetto, sia come materiale, che colore e finiture.
Avevo richiesto in precedenza i campioni di tessuto.
Eccellente rapporto qualità prezzo. Consegnato in 15 giorni.
Ho solo una nota : è arrivato un po' sgualcito a causa dell'imballaggio molto leggero. Per il resto sono davvero soddisfatta.

30 augusti 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Do not use this company

Do not use this company. The color of the dresses look nothing like the website. It states easy return process, but it is clear they have no intention of making it easy. WORST CUSTOMER SERVICE EVER.

6 september 2024
Omdöme utan inbjudan
Logotyp för duntery.uk

Svar från duntery.uk

Hello,

I'm sorry. But there is no problem with the color of the dress. Due to photo shooting lighting and computer editing, there may be some color differences in the actual dress color. It's hard to avoid. And please take a photo of the dress in natural light before checking the color. The lighting has a significant impact on the color of the dress. Thank you for your understanding.

We are also sorry that the dress does not meet your satisfaction. We have made suggestions and are ready to partially compensate you. You can also choose to return or exchange goods. If you don't return the dress, we can't refund you all or most of the money, can we? We can only do our best to provide you with compensation. We don't make any money with this order.

Thank you for your cooperation and patience.

Betygsatt 1 av 5 stjärnor

I would never recommend this company

I would never recommend this company. It says easy returns but it’s far from that. I paid 140+ tax for the Adriana dress. It doesn’t fit and wouldn’t even come close to doing up. The bust size says 37 1/2 and normally that would be fine. I emailed and explained that to them. There response was to get it altered and it would be in my best interest to keep the dress. If I chose to return the dress I would get 92.50 back and then have to pay for shipping and any hidden costs. All said and done, I’d loose a lot of money on the dress. I’m very disappointed.

31 augusti 2024
Omdöme utan inbjudan
Logotyp för duntery.uk

Svar från duntery.uk

Hello,
You bought a dress in standard size. The size of the dress we made is correct. The maximum error is 1-2cm. If your body shape is not quite standard and the dress does not fit perfectly, it is also normal. Many women are not of standard physique. But you can't just say we made the wrong size. It's not our fault. We are also sorry that the dress does not meet your satisfaction.

We have made suggestions and are ready to partially compensate you. You can also choose to return or exchange goods. If you don't return the dress, we can't refund you all or most of the money, can we? We can only do our best to provide you with compensation.

If you insist on returning the item, please read our website's return policy carefully before returning the item. Confirming the return means that you agree to our policies.

Thank you for your cooperation and patience.

Best regards

Betygsatt 1 av 5 stjärnor

THIS IS A SCAM!!!😭 DO NOT BUY ANYTHING FROM THIS SITE!!!!!

1. You don’t know what day your package will come
2. Doesn’t tell you when it’s delivered
3. The package stinks like FISH
4. Not the color I was looking for
5. Horrible material, not worth your money!!
5. BIG Problems with RETURNING!!!!
6. not good customer service

26 augusti 2024
Omdöme utan inbjudan
Logotyp för duntery.uk

Svar från duntery.uk

Hello dear,

The tracking number is displayed on the order, and we have also sent emails to inform you of various information regarding the successful ordering, shipment of the product, etc. Please do take a look and pay attention if you are so anxious about the order.

Due to photo shooting lighting and computer editing, there may be some color differences in the actual dress color. It's hard to avoid. And please take a photo of the dress in natural light before checking the color. Lighting has a significant influence on the color of the dress. Thank you for your understanding.

As for the unpleasant smell of the dress you mentioned, we have no way of knowing the specific situation. We cannot defend ourselves. If you are not satisfied, we are also sorry.

If you insist on returning the item, please read our website's return policy carefully before returning the item. Confirming the return means that you agree to our policies.

We have made suggestions and are ready to partially compensate you. You can also choose to return or exchange the dress. If you don't return the dress, we can't refund you all or most of the money, can we? We can only do our best to provide you with compensation. We don't make any money with this order.

Thank you for your cooperation and patience.


Best regards,

Betygsatt 5 av 5 stjärnor

Consiglio!

I vestiti sono di un ottimo tessuto, perfetti per le cerimonie. Ho acquistato il vestito da damigella e ho fatto una bellissima figura. Consiglio!!

3 juni 2024
Omdöme utan inbjudan

Detta är Trustpilot

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