Duelautocare Omdömen 

Svar från Duelautocare

5 dagar sedan

Hi Andy,

Thanks so much for the 5 stars. Glad the order reached you quickly and that the products have impressed. We look forward to sorting your next one.

Team Duel

Svar från Duelautocare

15 juli 2026

Thank you so much for this brilliant review, Richard! It's exactly what we love to hear.

A two-coat treatment on the Cayenne followed by a 5-day round trip to the Basque Region is a proper real-world test, and hearing that the shine held up the whole way, with just a quick rinse needed afterwards, genuinely made our day. Even the flies struggling to stick says it all.

We're really pleased the application was easy too — that was a big focus for us when developing this wax, so it's great to know it came through for you.

Thank you for taking the time to write such a thorough review, and we can't wait to hear what you think once you've tried more of the range. Enjoy the car!

Team Duel

Svar från Duelautocare

9 juli 2026

Hi Tyler,

Wow – thank you for the amazing 5⭐ review and welcome to #TeamDuel! 💚

We're delighted you decided to take a chance on the £30 Mystery Box after seeing us on TikTok. Hearing that it exceeded your expectations is exactly what we aim for.

It's great to hear you're enjoying the whole range, especially Nitro! We might be a little biased, but we agree – it's a pretty special quick detailer, and that fragrance is hard to beat! 😄

We're also pleased the pet hair brush has come in handy. Sometimes it's the products you weren't expecting that become your favourites!

Thank you again for taking the time to share your experience. We really appreciate your support and can't wait to see what you pick up on payday!

Team Duel

Svar från Duelautocare

8 juli 2026

Hi Grant,

Thank you for the brilliant 5⭐ review and for your continued support since 2023!

It’s been a pleasure having you as part of the Duel community. Hearing that you’d happily recommend our products to your friends, family, neighbours and work colleagues is one of the biggest compliments we could receive.

We’ll be sure to pass your kind words on to Sam and the rest of the team. We’ll keep working hard to produce products you can continue to recommend with confidence.

Thanks again for your loyalty, Grant – it really does mean the world to us.

Team Duel
Lee

Svar från Duelautocare

7 juli 2026

Hi Richard,

Wow – thank you for such an incredible 5⭐ review!

It's amazing to hear you've been with us for over a year after discovering us on TikTok, and that you've stuck with us ever since. Comments like yours genuinely make all the hard work worthwhile.

We're thrilled you're enjoying the Mystery Boxes (we promise there's no magic involved... just a lot of effort to make sure they're packed with genuine value! 😄), and it's brilliant to see so many of your favourite products making the list. Seeing Nitty Gritty, Assault, Bahama Blue, Nitro and Flex all getting a mention is fantastic.

The kind words about our TikTok lives and the team mean just as much. We love chatting with everyone, sharing tips, having a laugh, and helping people get the most from our products. We'll apologise to your wallet though! 🤣

Thank you again for your loyalty, your recommendation, and your continued support of a small British business. Customers like you are the reason we're able to keep doing what we love.

We'll do everything we can to make sure you never have a reason to shop anywhere else!

Team Duel

Svar från Duelautocare

5 juni 2026

Hi Ishaq,

Wow — thank you for such an incredible 5⭐ review.

It means a lot to hear that our products have helped make looking after your car easier, especially given the health challenges you've mentioned. That's exactly what we aim to do: create products that work hard so our customers don't have to.

We're delighted to hear you've had great results across the range, from the snow foam lance right through to the interior products. Hearing that you've gone on to buy every product we offer is a huge compliment and one we certainly don't take for granted.

Thank you as well for the kind words about Sam, Chad, and the rest of the team. We genuinely believe in helping customers get the very best from our products, whether that's through our website, TikTok content, or simply taking the time to answer questions.

From all of us at Team Duel, thank you for your support, trust, and recommendation. Reviews like yours remind us why we do what we do every day.

Wishing you all the best, and we look forward to keeping your car looking its best for many years to come. 💚

— Sam, Chad, Lee & The Duel Autocare Team #TEAMDUEL 🚗✨

Svar från Duelautocare

1 juni 2026

Hi John,

Thank you for the fantastic 5⭐ review!

We're delighted to hear you were impressed from start to finish — from the ordering process and delivery right through to using the products themselves.

It's especially great to hear you enjoyed the Mystery Box contents and found the dilution guidance clear and easy to follow. We work hard to make our products accessible to everyone, whether you're new to detailing or have years of experience.

Thank you again for your support and for taking the time to share your experience. We hope you enjoy the products and look forward to looking after you again soon!
Team Duel

Svar från Duelautocare

7 maj 2026

Thanks for the brilliant 5⭐ review, Aaron!

Great to hear you got solid value from the Mystery Box — that’s exactly what we aim for. We appreciate the honest note on delivery as well, and glad to hear ordering direct from the website has been quicker for you.

It’s also great to know the TikTok content is helping you get the most out of the products — that’s exactly why we do it.

Thanks again for the support, and we look forward to keeping you stocked up! 💚
Team Duel

Svar från Duelautocare

19 apr. 2026

Hi Ross,

Thank you for the fantastic 5⭐ review — we really appreciate you taking the time to share your experience.

That’s a great process you’ve followed. Using the Polymer Sealant and then layering it with Hybrid Oxide is a strong combination, so it’s no surprise your paintwork is looking its best. Finishing it off with Profile on the tyres and plastics really completes the look.

It’s great to hear you’re getting those results, and we appreciate your support.

Team Duel

Svar från Duelautocare

15 apr. 2026

Hi Mark,

Thank you for the brilliant 5⭐ review — we really appreciate it!

Great to hear Toxin is hitting the mark for you, and even better that you’ve come back for the 5L — that says it all. It’s a seriously versatile product, so it’s good to know it’s delivering on both wheels and bodywork.

Glad you noticed the little extras too — we like to throw those in where we can.

Thanks again for the recommendation and your continued support 💚

Team Duel

Svar från Duelautocare

8 mars 2026

Hi Amber,

We take feedback like this very seriously, however we cannot currently locate any order, message, or record under this name.

We respond to all customer enquiries and orders placed through our website and TikTok Shop are processed and dispatched within our stated timeframes. If something has gone wrong, we would absolutely want the opportunity to investigate and resolve it quickly.

Please could you contact us directly with your order number and the name/email used for the purchase so we can locate the order and look into this immediately. At the moment, without any order details, we are unable to verify or assist with the issue you’ve described.

We look forward to hearing from you so we can get this clarified.

— Duel Autocare

Svar från Duelautocare

17 feb. 2026

I just wanted to personally thank you for your review and for your kind words.

I really appreciate you taking the time to recognise the call and the effort to put things right. Issues in transit are frustrating for everyone involved, but what matters to me is how we respond — and I’m glad we were able to sort it properly in the end.

Your support genuinely means a lot to a growing business like ours.

When you’re ready to order again, we’ll make sure everything goes smoothly.

Thanks again
Team duel

Svar från Duelautocare

9 feb. 2026

Thank you for the brilliant 5⭐ review, Liam!

We really appreciate you taking the time to share such a detailed breakdown of your experience — that means a lot to us. It’s great to hear you value the relationship we try to build with our customers, whether that’s through TikTok lives or quick support when you need us.

Hearing that our products stand out against brands like Autoglym, Turtle Wax, Meguiar’s, and the Halfords ranges is massive praise, so thank you for that. We’re also glad delivery has been smooth overall and appreciate the honest feedback around carriers — that kind of input genuinely helps us improve.

As for a trade account, we’d love to have that conversation with you when you’re ready. Thanks again for your support — we’re really glad to have you on board! 💚
Team Duel

Svar från Duelautocare

9 feb. 2026

Great to hear you’re enjoying the Pet Hair Remover / Carpet Striper — those clean lines really do give the interior a proper professional finish. Glad it’s doing exactly what it should for you.

Thanks again for the support, and happy detailing! 🚗✨
Team Duel

Svar från Duelautocare

16 jan. 2026

Thank you so much for the incredible 5⭐ review, K H!

We’re genuinely over the moon to hear how happy you are with the products and that they’ve helped get your car looking its absolute best. Knowing that our range stands out even after you’ve tried so many other brands really means a lot to us.

Your comments about our prices and, especially, about us as people truly made our day. We’re passionate about cars and even more passionate about looking after our customers, so feedback like this reminds us why we do what we do.

Thank you again for your support and loyalty — we really look forward to continuing to look after you and your cars in the future! 💚

Team Duel

Svar från Duelautocare

3 dec. 2025

Hi Mohammed,

We’re genuinely disappointed to read this review, especially given that it leaves out key details that were central to the conversation.

You contacted us regarding a bottle of Flex Polymer that you stated was gifted “over a year ago,” but you were unable to provide any proof of purchase — not an order number, not a receipt, and not a confirmation from the person who gave you the gift. Proof of purchase is a standard requirement for any business, and we cannot verify product age, storage conditions, or warranty eligibility without it. We apply this policy consistently to every customer.

Regarding the product condition: as we explained privately, Flex can thicken if stored in cold or fluctuating temperatures, especially over extended periods. You informed us it was kept in a garage, and while you say it was “temperature controlled,” we have no way of confirming this — again, because no purchase details were provided.

Our team was polite and clear throughout the communication. Asking for proof of purchase is not “terrible customer service”; it’s responsible business practice. We stand behind the quality of our products, but we cannot issue replacements for items we cannot verify.

If at any point you can obtain the proof of purchase from the person who gifted it to you, we will be more than willing to review this again. Until then, we can only work within a fair and consistent policy for all customers.

Duel Autocare
Customer Support Team

Svar från Duelautocare

28 nov. 2025

Thank you so much for the fantastic 5⭐ review, Paul! 🙌

We’re absolutely delighted to hear how much you’re enjoying our range — especially Nitty Gritty, Element Wax, the Tyre Cleaner, and Bahama Blue (a real favourite of ours too!). It’s great to know our fragrances hit the right notes for you as well — Nitro and Por Homme are firm Duel classics, and we love that you appreciated the Halloween scent too.

Your continued support and enthusiasm mean a lot to us. Thanks again for being part of the Duel community — we can’t wait to keep bringing you more products you’ll love! 💚

Team Duel

Svar från Duelautocare

22 nov. 2025

Thank you for taking the time to leave a review, though we’re genuinely disappointed by both your experience and the inappropriate, derogatory language used in your comments.

We absolutely welcome honest feedback — positive or negative — as it helps us continue improving. However, describing people using offensive and body-shaming terms is not acceptable, and we cannot endorse or engage with that kind of language.

In regard to the fragrance itself: scent is highly subjective, and while our New Car fragrance is extremely popular with the vast majority of customers, we understand it may not suit everyone. We would have been more than happy to assist you directly, arrange an exchange, or recommend an alternative had you reached out to us.

If you’d like to resolve this matter constructively, please contact our customer support team and we will do our best to help.

Team Duel

Svar från Duelautocare

21 okt. 2025

Hi Chris, it was a pleasure having you visit and I am glad Katie was able to help you. If we can help your son in any way please don't not hesitate to give us a call.
We look forward to seeing your again soon
Team Duel