I cannot recommend DTW Tools & Machinery highly enough. After a small mix-up with my order, the customer service team (Chris) was incredibly friendly, helpful and efficient resolving the matter entire... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The best customer service I have ever received. After an initial phone call I drove across to DTW for some face to face advice. After talking through my needs Chris and his boss (apologies forgot name... Se mer
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Never brought anything from DTW before, I needed some new battery Stihl equipment to replace my petrol equipment.DTW showed to be cheaper for what I wanted at the time of purchase they kept me well in... Se mer
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Would like to thank DTW for outstanding customer service 🌟 Purchased a brushcutter 20th Aug 2025 As we have only 2days ago opened the package. We discovered a missing part. We contacted DTW and t... Se mer
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Företagsinformation
Kontaktuppgifter
Unit 1, Adlington Central Business Park, Adlington, , PR7 4AY, Chorley , Storbritannien
- 01257422200
- sales@dtwtools.co.uk
- dtwtools.co.uk
4,6
Utmärkt
561 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 81 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good all round
The product I ordered was as described and competitively priced. Ordering and delivery went very smoothly.
31 juli 2025
Svar från DTW Tools & Machinery Ltd
Hello Anna,
Thank you very much for the kind review, this is greatly appreciated. Glad to hear everything went smoothly for you too.
We look forward to serving you again soon.
Kind Regards,
Dan.
DTW Tools & Machinery Ltd
Dan Holcroft who works at DTW was very helpful and his knowledge was great and went out of his way to help me The mower was delivered very quickly and safely
28 juli 2025
Svar från DTW Tools & Machinery Ltd
Hi Gwyn,
Thank you so much for the lovely review. I will make sure Dan hears of your praises. We look forward to serve you again.
Kind regards,
Christopher
Svar från DTW Tools & Machinery Ltd
Hello Ian,
Thank you very much for taking the time to leave us a kind review, we really appreciate it. Glad to hear you were happy with the service provided.
Kind Regards,
Dan.
Easy on line purchase and in time delivery
Delighted with my purchase, buying experience and delivery. Competitively priced offer
23 juli 2025
Svar från DTW Tools & Machinery Ltd
Hi BilBill6,
Thank you so much for the review. We look forward to serve you again.
Kind regards,
Christopher
Ordered a chainsaw on a Monday evening…
Ordered a chainsaw on a Monday evening online , came the day after 👍.
22 juli 2025
Svar från DTW Tools & Machinery Ltd
Hi David,
Thank you so much for the lovely review. We look forward to serve you again.
Kind regards,
Christopher
Great price of product
Great price of product
Delivered on time as they said it would be
Great service
27 juni 2025
Svar från DTW Tools & Machinery Ltd
Hi Alan,
Thank you so much for the review. We really appreciate it. We look forward to serve you again.
Kind regards,
Christopher
Responsive on queries and swift despatch.
Chose DTW on the basis of good reviews. Not disappointed. Clear website, good telephone response for advice and swift despatch. Ideal.
30 juni 2025
Svar från DTW Tools & Machinery Ltd
Hi Sharon,
Thank you so much for the review. We appreciate it and look forward to serve you again.
Kind regards,
Christopher
Used many times always been fast…
Used many times always been fast delivery and decent prices
23 juni 2025
Svar från DTW Tools & Machinery Ltd
Hi Paul,
Thank you for your lovely review. We truly appreciate it. We look forward to serve you again.
Kind regards,
Christopher
Svar från DTW Tools & Machinery Ltd
Hi Armand,
Thank you so much for the review. We look forward to serving you again in the future.
Kind regards,
Christopher
Svar från DTW Tools & Machinery Ltd
Hi Neil,
Thank you so much for taking the time to give us a review. We look forward to serve you again in the future.
Kind regards,
Christopher
Svar från DTW Tools & Machinery Ltd
Hello Roy,
Thank you very much for the review. It's much appreciated. We look forward to serve you again.
Kind regards,
Christopher
Very poor service
Very poor service. Product was in stock on website but the next day a phone call said it was out of stock for 3weeks. The product remained on the website showing in stock. Miss selling comes to mind
19 juni 2025
Svar från DTW Tools & Machinery Ltd
Hello,
Thank you for taking the time to leave us a review, although I am very sorry to see you weren't happy with the service provided.
After looking into what happened here, I can see that yes we had a delay unfortunately with despatching your order, however I can see that we extended the delivery times online, so yes the product will have appeared on our website but with that longer delivery time to make others aware.
Furthermore I can see when you ordered in the evening that we called early the next morning to explain the delay and offer the choice of waiting for it or receiving a full refund, so we ensured we were open and transparent about everything with you from the very beginning.
Once again we are truly sorry that we had this delay and the longer delivery times weren't showing at first, but I hope you can see that we did everything we could afterwards to ensure you had the best service and exerpience possible with us.
If you would be willing to discuss the issues further, we would really appreciate the opportunity to get your feedback. Please consider calling us on 01257 422 200 or emailing us on website@dtwtools.co.uk.
Kind Regards,
Dan.
Great customer service
Great customer service, gave clear updates, product arrived in very good condition. Happy buyer.
19 juni 2025
Svar från DTW Tools & Machinery Ltd
Hello,
Thank you very much for the review. It's much appreciated. We look forward to serve you again.
Kind regards,
Christopher
The product arrived swiftly thanks
18 juni 2025
Svar från DTW Tools & Machinery Ltd
Hi Charlotte,
Thank you very much for the review. It's much appreciated. We look forward to serve you again.
Kind regards,
Christopher
Svar från DTW Tools & Machinery Ltd
Hello G Clark,
Thank you very much for the review. It's much appreciated. We look forward to serve you again.
Kind regards,
Christopher
Svar från DTW Tools & Machinery Ltd
Hello Steve,
Thank you very much for the review. It's much appreciated. We look forward to serve you again.
Kind regards,
Christopher
Ordered new stilh saw from DTW arrived…
Ordered new stilh saw from DTW arrived within a few days no hassle,great product & service from DTW Tools & Machinery Ltd
18 juni 2025
Svar från DTW Tools & Machinery Ltd
Hello Conor,
Thank you very much for the review. It's much appreciated. We look forward to serve you again.
Kind regards,
Christopher
Svar från DTW Tools & Machinery Ltd
Hello,
Thank you so much for taking the time to give us a review. We will love to serve you again.
Kind regards,
Christopher
Service
Excellent customer service went above and beyond to help me figure out what I needed. Will be using DTW again definitely
27 maj 2025
Svar från DTW Tools & Machinery Ltd
Hi Thomas,
Thank so much for the lovely review. We will be happy to serve you again in the future.
Kind regards,
Christopher
Thank you for your quick efficient…
Thank you for your quick efficient service. Everything going well and is easy to assemble.
Thanks again
22 maj 2025
Svar från DTW Tools & Machinery Ltd
Hi John,
Thank you so much for your lovely review. We look forward to serve you again.
Kind regards,
Christopher
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
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