Druce Omdömen 385

My first contact , the letting agent Stephanie has impressed me with her professionalism, kindness , presence, reliability. She gave me precious advice on other aspects to help me move out of the property to make it ready for letting . Next contacts were with the manager Chris and letting agent Kathryn that also have demonstrated a high standard of customer service as well as exceptional kindness and politeness which came across as genuine . Their words matched the facts that followed too and when I needed more advice on a couple of occasions , they maintained their high standards by being reliable,responding promptly, being helpful and professional . The other team members I came across whether by answering the phone or other instances have also matched their colleagues standards. A big thank you

Chris Lilly at Bective gave a top service and managed to get us great tenants.

Tenants for 7 years with Bective and we must say it has been the best service we ever received!
We cannot recommend them enough. Professional, always available to help with anything that comes up, efficient and, above all, wonderful people to deal with.

Chris and Stephanie made sure I had the best tenants for my home. The lovely young couple were delighted to look after my place and garden 🪴 This was personal, professional and courteous service at its best! Thank you very much to you and to the team at Bective, Brook Green!

Bective The worst agency I have dealt with. I have never seen so many incompetents together. i am tenants my window is broken from 8 months ago and washing machine 3 months i are not able to organize to fix it

I have been added to irrelevant email subscriptions, to which I have already unsubscribed numerous times. I have sent a few emails asking them to stop adding me to irrelevant mailing lists to no avail, nor do I get a response. I also get calls when I have asked to only be emailed. Please listen to your customers.

The agent named Tiago is super nice and very helpful. I have never met any agent that is so responsive and eager to help like this agency before.

From the beginning until handing the key went very smoothly. I had asked Tiago a lot of questions, he never ignored to find answers for me. I would recommend everyone to use this agency.

fast, efficient, pleasant and easy experience letting my flat

It was my first time renting from Bective, but I had a great experience and am happy with my rental flat so far :D. My agent, Stephanie, is very responsible, patient, and willing to answer my questions. hope this attitude can be maintained.

New Rental

Fantastic support from Chris & Stephanie @ Bective Blythe Road for new rental in W14. Everything arranged very quickly and very smoothly. We can highly recommend Bective to landlords & tenants alike. Thank you.

Always great advice and very prompt with rental properties I highly recommend speaking to Chris as he will arrange everything and professionally. Thank you bective.

Honestly, working with Bective was very smooth. They’ve found a lovely tenant, honoured legacy commercial terms and been organised, informed and approached things with a ‘can do’ attitude. I’m grateful!

Tiago helped me find the perfect flat at the location I was keen on. He was highly proactive and supported me through the entire tenancy process.

What I liked about Bective was that unlike other agencies they are proactive, empathic and have good intentions. Most agencies want to work for themselves rather than understand the tenant's needs and situation; It is all about closing the deal with the highest bid.

But with Tiago & Bective, I saw their keenness to work with me and the landlord to get the best deal possible for both of us.

I would highly recommend them!

I have rented out my flat though Bective brook Green for about 10 years. I have always found them to be extremely professional in every way. They have communicated promptly and kept me informed at every stage. When the odd rare tenant has been unreasonable with not wanting to pay for cleaning and damage they have been very skillful and diplomatic in there dealing with the situation. Thank you so much Chris and all the rental team at Brook Green you will always be my fist choice in estate agents. Best wishes to you all keep up the fantastic work.

I’ve just recently let through the Bective Brook Green branch and their service has been amazing. Kathryn and the team provided great communication throughout the whole process and went above and beyond to make it easy for us to let. Kathryn even stayed late one day at work to give me the keys which just shows how much they care. 100% recommend.

No professional, always standing with landlord. I cleaned the room the end of tenancy, the check-out report stated the cleaning work is professional, however, the landlord said it's not clean. Bective manager stand with the landlord and told me it's not clean. So, why they need third party to do check-out report? They don't follow the report, why they need this report? The landlord broke into the flat without premission of the tenant. I told bective that behavior is illegal, however, the reply from them is the landlord has the right to enter! Becareful to use Bective, when you are going to rent property from them. They always stand with the landlord and ignore the interests of tenants.

Personable + professional.
I recently sold my flat with Bective.
I thought they did an excellent job for these reasons
- Did what they said they'd do.
- Treated you like a client.
- Navigated the difficult process very well.
- Responded to changing events very nimbly.
- Everyone I dealt with (5 different team members) had these attributes - so this is obviously a recruitment + culture driven thing not just how I happened to be treated by one of their team.

in short - would definitely use again, would definitely recommend. A pleasure to deal with (as much as selling a property can ever be a pleasure...)

Bective have been a delight to work with so far! After a terrible experience with another agent in the area we were so pleased to come across Bective. They are efficient, diligent and very communicative. Would 100% recommend.

Bective were AGAIN BRILLIANT in finding new tenants for my flat!!
All has been dealt with swiftly and efficiently and I could leave all the paperwork to them, trusting it all be sorted. Thank you for doing all the hard work and finding me always TOP tenants!

Charlie Round from your Nottinghill office has been an exemplary agent. He checked in regularly and gave us honest assessments of the market. He also understood our needs and really tried to help us find a property. We really enjoyed speaking to him and working with him. In the end, we had to go to another area which was cheaper but will definitely keep him in mind in case another opportunity arises.
House hunter relocated from Hong Kong