I had some issues where I cancelled my subscription, and it showed as canceled in my account. And I had no further orders. I moved at the time that I cancelled, so if they were sending packages, I w... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
I had some issues where I cancelled my subscription, and it showed as canceled in my account. And I had no further orders. I moved at the time that I cancelled, so if they were sending packages, I w... Se mer
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Customer service wise, I had an issue with one of the products pilling and they were so helpful. The response times were so quick and their responses very attentive. The products themselves are hi... Se mer
Dr. Sam’s product are the absolute best! I’ve been a licensed aesthetician for over 30 years and have used many different lines both in the treatment room and at home. Many that I’ve enjoyed and have... Se mer
I have a subscription for the Flawless Instense Moisturiser but sometimes I need it sooner and sometimes later than my subscription is due. It's really easy to change it, even if I just need to push i... Se mer
Har besvarat 90 % av sina negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Don’t want to speak too soon, but I am already on the 3rd day of using the cleanser, neutralising gel and light moisturiser from Dr Sam and I can see already massive improvements on my skin.
I had a very bad breakout on the left side of my face (probably due of a collagene mask I did back in the month) and it clear out straight away after applying the gel and washing my face with the cleanser. Absolutely gorgeous products and so so delicate.
I never leave reviews usually, but Dr Sam really did this right. Thank you so much guys for everything you do! You do really make us feel beautiful <3
I highly recommend Dr. Sam's products. They are perfect for my mixed-sensitive skin. They also have an outstanding support service. Overall, it is a great company that genuinely cares about its customers.
Excellent customer service. I had an issue with shipping and it was resolved without a long-drawn out process. I would definitely recommend. Not to mention that the products work!
This skincare has changed the whole appearance of my skin. I love that I can get everything I need from one brand.
I've been using the bright and nightly eye creams for 6 months and they are doing wonder for my under eye area. I recently purchased the cleanser and it is the first water based cleanser I've used that leaves my skin feeling clean and fresh.
I have ordered :
The moisturiser light : 3 ⭐ , great for winter but it congested my skin whilst the weather was hot and humid.
Sunscreen : 5 ⭐ love it,
Brightly eye : 1 ⭐ this is the worst eye serum I ever got across, I’ve seen no changes whatsoever , it does cover dark circles momentarily once applied because it’s a little tinted but nothing long term.
Brightly serum : 1 ⭐ been using it for 3 months , no results at all
Cleanser : 5 ⭐ love it, lightweight , non drying and removes everything.
These products are the only that have actually got results for my acne prone skin. I am a loyal customer and they have an amazing support team
I ordered a cleanser and the pump didn’t work, but the company handled it amazingly. Their support team responded quickly and sent a replacement right away. It arrived within a few days, and everything was perfect. Friendly, fast, and efficient, couldn’t ask for better service! ☺️
Speedy and helpful customer service when I faced challenges with an online order.
Absolutely outstanding company. They treat their customers really well, the products are the best I've ever used and genuinely show visible results. I used to spend twice as much on Obagi and it's nowhere near as good. Customer service is also excellent, really fast and always helpful.
Great explanations re each product and moving around the site is easy and intuitive. Super fast delivery too
The products are great, especially the Neutralizing Gel; aka Magic in a tube, and I love that I get the opportunity to try out products with the free samples. The samples have led me to buy the tinted SPF which felt amazing and also didn't cause my very sensitive skin to break out. The only bummer is that I order from Sweden and I guess it is due to the UK leaving the EU that the order can take longer than I'd like it, up to two weeks. Otherwise great products!
Easy to use and fast, whole experience well designed and product advice and guidance really great
Whilst I have not tried ordering yet, the customer service provided by Samantha was amazing! Samantha gave me a lot of advice and broke down my routine for me and suggested the best products for my concerns. I feel confident with incorporating the products into my routine.
I've been using a few products from Dr Sam's everyday for a while now and my skin has ever been better!
Their customer service team is also lovely and very efficient. They were happy to replace/refund a product I had an issue with, even though it was outside of their 60-Day Happiness Pledge.
Really great experience with this company overall!
Great products, fit well on my skin. I like that they are non oily and I have seen improvement of my skin texture after using them.
Love Dr Sam’s and all the products for my Rosacea prone skin! I’m super happy with the experience.
I had great support from the Dr. Sam’s customer service team, they were very easy to talk to and extra fast to solve my problem with the delivery. Highly recommed, also very friendly!
Love the products they really are amazing for my skin.
The delivery is fast and you can really save on the subscription - would recommend highly
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