Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 4 av 5 stjärnor

I had some issues where I cancelled my subscription, and it showed as canceled in my account. And I had no further orders. I moved at the time that I cancelled, so if they were sending packages, I w... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Customer service wise, I had an issue with one of the products pilling and they were so helpful. The response times were so quick and their responses very attentive. The products themselves are hi... Se mer

Betygsatt 5 av 5 stjärnor

Dr. Sam’s product are the absolute best! I’ve been a licensed aesthetician for over 30 years and have used many different lines both in the treatment room and at home. Many that I’ve enjoyed and have... Se mer

Betygsatt 5 av 5 stjärnor

I have a subscription for the Flawless Instense Moisturiser but sometimes I need it sooner and sometimes later than my subscription is due. It's really easy to change it, even if I just need to push i... Se mer

4,7

Utmärkt

TrustScore 4.5 av 5

688 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 90 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Never without!

Don’t want to speak too soon, but I am already on the 3rd day of using the cleanser, neutralising gel and light moisturiser from Dr Sam and I can see already massive improvements on my skin.

I had a very bad breakout on the left side of my face (probably due of a collagene mask I did back in the month) and it clear out straight away after applying the gel and washing my face with the cleanser. Absolutely gorgeous products and so so delicate.

I never leave reviews usually, but Dr Sam really did this right. Thank you so much guys for everything you do! You do really make us feel beautiful <3

15 augusti 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

The best!

I highly recommend Dr. Sam's products. They are perfect for my mixed-sensitive skin. They also have an outstanding support service. Overall, it is a great company that genuinely cares about its customers.

9 augusti 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent customer service

Excellent customer service. I had an issue with shipping and it was resolved without a long-drawn out process. I would definitely recommend. Not to mention that the products work!

13 augusti 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I've been using the bright and nightly…

I've been using the bright and nightly eye creams for 6 months and they are doing wonder for my under eye area. I recently purchased the cleanser and it is the first water based cleanser I've used that leaves my skin feeling clean and fresh.

1 augusti 2025
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

I have ordered : a full skin set

I have ordered :
The moisturiser light : 3 ⭐ , great for winter but it congested my skin whilst the weather was hot and humid.
Sunscreen : 5 ⭐ love it,
Brightly eye : 1 ⭐ this is the worst eye serum I ever got across, I’ve seen no changes whatsoever , it does cover dark circles momentarily once applied because it’s a little tinted but nothing long term.
Brightly serum : 1 ⭐ been using it for 3 months , no results at all
Cleanser : 5 ⭐ love it, lightweight , non drying and removes everything.

1 maj 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Incredible customer service!

I ordered a cleanser and the pump didn’t work, but the company handled it amazingly. Their support team responded quickly and sent a replacement right away. It arrived within a few days, and everything was perfect. Friendly, fast, and efficient, couldn’t ask for better service! ☺️

7 augusti 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Absolutely outstanding company

Absolutely outstanding company. They treat their customers really well, the products are the best I've ever used and genuinely show visible results. I used to spend twice as much on Obagi and it's nowhere near as good. Customer service is also excellent, really fast and always helpful.

6 augusti 2025
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

The products are great

The products are great, especially the Neutralizing Gel; aka Magic in a tube, and I love that I get the opportunity to try out products with the free samples. The samples have led me to buy the tinted SPF which felt amazing and also didn't cause my very sensitive skin to break out. The only bummer is that I order from Sweden and I guess it is due to the UK leaving the EU that the order can take longer than I'd like it, up to two weeks. Otherwise great products!

2 augusti 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent customer service, really friendly

Whilst I have not tried ordering yet, the customer service provided by Samantha was amazing! Samantha gave me a lot of advice and broke down my routine for me and suggested the best products for my concerns. I feel confident with incorporating the products into my routine.

30 juli 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great Products, Great Service

I've been using a few products from Dr Sam's everyday for a while now and my skin has ever been better!

Their customer service team is also lovely and very efficient. They were happy to replace/refund a product I had an issue with, even though it was outside of their 60-Day Happiness Pledge.

Really great experience with this company overall!

29 juli 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great products

Great products, fit well on my skin. I like that they are non oily and I have seen improvement of my skin texture after using them.

22 juli 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Love Dr Sam’s

Love Dr Sam’s and all the products for my Rosacea prone skin! I’m super happy with the experience.

25 juli 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I had great support from the Dr

I had great support from the Dr. Sam’s customer service team, they were very easy to talk to and extra fast to solve my problem with the delivery. Highly recommed, also very friendly!

23 juli 2025
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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