Drive Motor Retail Omdömen 

Jose Hidalgo from Drive vauxhall Ipswich , Very nice and helpful.Made the whole process easy.Seamless service.

I had the the most unfortunate experience of being in in a RTA. My insurance company is Aviva and I paid for the best insurance. After contacting Aviva I selected Drive Vauxhall Leicester to do the repairs, believing a big company would carry out the work to a good standard. HOW WRONG I WAS. My car was deemed un road worthy by Aviva due to a fault with the bonnet. DRIVE decided after a few photos I was to drive it to there location without any Insurance. They informed me to drive a un insured vehicle on the highway. Disgusting. A week later I am still no further on. the car is outside my home.

Jose Sanchez
Drive Vauxhall Ipswich
Very friendly and helpful

This review relates to Vauxhall Bristol North.

The service itself was good. The staff were friendly and professional, and the work carried out on my car was completed to a good standard.

However, the parking situation is by far the worst I've experienced at any dealership. There is no customer parking available when dropping off your car, so simply arriving for a service becomes stressful. I wasn't using a courtesy car, so my partner drove separately, and we both struggled to find anywhere safe and legal to park. It's difficult to understand how a dealership can operate without adequate parking for customers.

The quality of the work deserves credit, but the parking situation seriously lets the whole experience down. Unless this improves, I'll most likely have my car serviced elsewhere in future.

Picked up my new car today, Scarlett was amazing and helped me to understand everything about my new vehicle. From the purchase to driving away from the forecourt.

Thank you

Jill

Jose was absolutely fantastic.1st class service. Explained everything clearly. Superb

Very disappointing experience from start to finish.
We travelled 58 miles to view and purchase a vehicle after being assured it would undergo a full 120-point inspection and that several issues we identified would be rectified. We then had to make another 58-mile trip to collect it, only to find the car wasn't ready, required further work, and some agreed repairs had either not been completed or were left in a poor state.
On the journey home, the car developed a knocking noise. After reporting this, we were initially offered an appointment weeks later, despite the potential safety concerns and the fact we were still within the 14-day cooling-off period. After pushing the issue, the car was booked in, requiring yet another 58-mile journey, and we were provided with an unsuitable courtesy car for our family of five.
Communication throughout was poor, and we constantly had to chase for updates. Due to the number of faults and the way everything was handled, we decided to exercise our legal right to return the vehicle within the cooling-off period. The manager incorrectly told us we had lost this right because repairs had been carried out, was rude throughout, and even hung up during the conversation. It took multiple emails and phone calls, another 58-mile trip to return the car, and almost two weeks before our deposit was finally refunded.
Overall, the condition of the vehicle, the lack of communication, and the attitude of management were completely unacceptable. I would not recommend this dealership based on our experience.

Overall disappointed. From ordering the car I was told 2/3 weeks for delivery.It was nearer 2 months. When collecting there is a hard sell to buy gap insurance, which if you want it is much cheaper shopping around. Couple of days after having the car I noticed a grab handle is missing, obviously just an oversight somewhere.Reported 3 days ago and not heard back. Service plan is ridiculously over priced.No particular problem with the sales representative although during the process I was not offered the advertised dealer contribution,Had to ask myself!! When chasing up delivery of car left 4 messages before anyone had the courtesy to call back. Happy with the car, but would expect better customer service.

I bought a car through them, and on my way to travel down to pick up the vehicle, I was told there was damage that needed to be fixed . We agreed to fix and they will pay, but to date, I am still chasing them for payments

Jose hidalgo from drive Vauxhall Ipswich was absolutely fantastic from helping me to select a car that was suitable for my needs to the day I drove out my new car 10/10

Serviced and mot'd my car 22/6/26.
Had it for 8 hours and put a tyre on it to pass the mot. On my way home the car dash pinged telling me that my tyre pressure was not innicilised.
These technicians are meant to be professionals, and they can't do basic stuff.

Jose Hidalgo from Drive Vauxhall Ipswich , Jose has been really helpful throughout the process of purchasing my new car and has made sure all bases are covered and ensured I have the best deal possible. Really happy with the service and experience provided by Jose, thank you!

Avoid at All Costs – 6 Months of Stress and Frustration

My experience with Drive MG Leicester was extremely disappointing from start to finish.

When I first visited the dealership, I dealt with Adam Smith, who I found to be very pushy. Additional packages were added to the vehicle without clear explanations, leaving me feeling pressured and uncertain about what I was agreeing to.

The problems continued on the day I collected the car. Despite the dealership knowing exactly what time I would be arriving, I was left waiting for hours before I could take delivery of my new vehicle.

Unfortunately, the vehicle itself developed problems almost immediately and broke down within 25 days of ownership. I returned the car to the dealership expecting support, but the customer service I received from both Adam Smith and Thomas Abbott was appalling. I was told that “cars break all the time” and that they would not prioritise repairs or provide a courtesy car. Adam also insisted that he had not sold me a faulty vehicle and implied the issues were somehow my fault. Once again, I was left waiting at the dealership for hours while they supposedly investigated the problem.

Given the faults with the vehicle and the poor treatment I had received, I decided I no longer wanted the car and exercised my right to reject it. I was advised to pursue the matter through my finance company and left the vehicle at the dealership.

What followed was over six months of stress, frustration, and being without a car. The dealership refused to refund my money and, even more concerning, produced a “job card” claiming I had authorised repairs. I was never informed that repairs would be carried out, never agreed to any repairs, and the signature on the document was not mine.

The matter eventually escalated to the Ombudsman, who criticised the dealership’s customer service, communication, handling of a faulty vehicle, and, most importantly, the production of the fraudulent job card.

This entire experience caused significant inconvenience, stress, and unnecessary hardship. I would strongly advise anyone considering purchasing a vehicle from Drive MG Leicester to NOT proceed with getting a vehicle from them.

I would give 0 if possible. Paid in full for a car on the date it was supposed to be delivered it but never arrived. After several phone calls I was told the car was being used as a curtesy car.
It then took 2 weeks to get my money back
Terrible customer service you won’t have phone calls or emails returned
Even their on line complaints contact ignores you

Went to Vauhall Drive, Redcar, and was looked after by Chris Lamplugh; he was very pleasant and helpful to deal with. Any questions I had were answered. He is very knowledgeable about warranties and insurance and was able to give me lots of information without making me feel I had to purchase anything. I didn't feel rushed or pressured into any decisions. I bought a car, and when I collected it, the couple of marks I had pointed out were gone and the car was perfect. He called the day after to check everything was ok and provided all the paperwork for me. I have been very happy with the service received, and I would recommend Drice Redcar. Thank you.

I have bought a MGHSPHEV from the Scarborough branch and their sales team is fantastic. However, their after sales service sucks. I have already had to change new cars due to a wheel alignment issue which their service dept was incapable of sorting and now after 6000miles on my replacement car all 4 alloy wheels have started blistering so I contacted them to get a fix. It took 3 several attempts by the sales staff to get service to call me and then I have tried twice to speak to service to arrange an inspection without success. On both occasions I left messages but nobody called back. If this is their standard of customer service, I'll go elsewhere in future.

I would like to leave some positive feedback for Tara at Drive Motor Retail MG, Weston-super-Mare.
From the very beginning, Tara was extremely professional and helpful. She took the time to explain several important aspects of the Voluntary Termination process for my previous car and, honestly, provided far more useful information than we had received from the previous dealership.
She also guided us through the purchase of our new electric car, helping with everything from the vehicle itself to the pricing and service plan options. Throughout the process, Tara was always approachable, knowledgeable, and patient.
Even after we completed the purchase, I contacted her several times with additional questions, and she was always happy to help and quick to respond.
In my opinion, Tara is exactly the right person in the right place. Her professionalism, customer service, and willingness to go the extra mile made the whole experience smooth and stress-free.
I would not hesitate to recommend Tara to anyone looking to purchase a vehicle. She is a real asset to the dealership.
Adrian

MG DRIVE LEICESTER AFTER SALES NIGHTMARE
After buying a new s5 from drive Leicester in June 25.
There was a fault with the car from new I noticed there was a fault with the car I contacted MG directly and the referred me back to the dealership which I bought it from which was MG DRIVE LEICESTER
So I contacted the dealership and was told I would have to wait over 12 weeks before the could see the car and it could possibly cost me £170 up to diagnose the issue.
After getting the car booked in I was told it may take a few days to find out what the issue is this actually took 7 days I was left without a car to be told to come collect my car they think they know what the issue is they don’t have the part to fix it so it will go on back order when I went to collect my car I noticed a dent and scratch on the rear door which was not there when I dropped the car off I informed the staff and they took photos and told me a manager would be in touch as to date no contact just been ghosted Evan after email on the issue.
Anyway back to the car I was told after 2 weeks the part had arrived and in 4 weeks can you bring your car in for 3 days at 9 am which I said yes no problem, so take a day off work I am driving the car into MG DRIVE LEICESTER to get a call 5 mins away from the dealership I get a call we can’t fix your car today we may be able to fit you in in 6-8 weeks to try and fix it
I explained this was unacceptable just to be told this was the best they could do as they don’t have any MG Techs available.
Which leaves me with Great concerns that this dealership are unable to up hold there obligations with warranty work on cars they offer for sale..
And now nothing.
I have contacted MG UK with my concerns about this MG franchise.
I have been forced to contact the finance provider to see what my options are to return the car as the garage are unable to fix the fault with the car .
I will update in due course..

Great experience from start to finish. Saj was really accommodating, took the time to listen to exactly what I was after, and never made me feel pressured at any point. Unlike other car garages I’ve dealt with before, he was genuinely helpful and not pushy at all. Really appreciated the honest and relaxed approach - would definitely recommend.

We were interested in viewing , driving and finding out about a Leapmotor b10a t the Ipswich location Darren Martin was the person who did everything we required. His approach was simply fantastic and not pushy! He was very informative and answered all our questions. We have decided not to purchase a b10 but to lease one. Thank you