Drippi.ai Omdömen 8

Svar från Drippi.ai

13 jan. 2026

Hi Lloyd,

Thank you for your feedback. We appreciate you taking the time to share your experience.

We want to let you know that we've made significant improvements to our infrastructure. We recently integrated with X-chat, which has resolved the disconnection issues you experienced. Our stability metrics have improved substantially since then.

If you'd like to give Drippi another try, we'd welcome the opportunity to show you the improvements. Feel free to reach out to support@drippi.ai if you have any questions.

Appreciate you,

The Drippi Team

Svar från Drippi.ai

13 jan. 2026

Hey Batu,

Thank you for your feedback. We're sorry to hear about the account banning issue you experienced.

Here's what we want you to know: X (Twitter) controls all account enforcement decisions, not Drippi. We're transparent about this in our terms of service. Account safety depends on the quality and nature of the messages being sent, plus user behavior on the platform.

That said, we'd love to understand what happened with your account. Sometimes there are lessons we can learn together about how to use the platform safely. If you're open to it, reach out to support@drippi.ai so we can talk through it.

We also want to note: On the rare occasions when bugs prevent users from running automations, we provide free extra weeks beyond what they had to wait as compensation. We take platform reliability seriously.

All the best,

The Drippi Team

Svar från Drippi.ai

Uppdaterad 14 jan. 2026

Hi Haroon,

Thank you for providing your information. We want to address the claims in your review with facts.

You were removed from our platform and community not because you complained about issues, but because you violated our terms of service in multiple ways:

* You created multiple fake accounts (including under the name "Noah Adam") within our private Slack community

* You promoted a competing product (DMing users within our private Slack community) using the exact same referral link as your Twitter/X profile

* This activity was reported to us by another community member who recognized the pattern

* You exploited our payment system by deliberately allowing charges to fail, using the service for free, and then paying only when your account was about to be terminated

This type of competitor sabotage combined with payment fraud violates our guidelines and terms of service, which you agreed to when you signed up.

Regarding your subscription: We ended your subscription at the end of your billing term after discovering this activity - not mid-term as you claim. Your account had 12-13 days remaining because that's when your billing cycle ended. You had explicit notice in our terms of service that we reserve the right to terminate accounts that violate our policies.

On the product issues: You're correct that we had some issues during your time as a customer. We've since resolved those issues and made significant improvements to our infrastructure and support team. However, these issues were not unique to your account - they affected a small percentage of users during that period, and we compensated all affected customers with free weeks as standard practice.

On your comment about marketing spend: We've been focused on organic marketing and Drippi outreach for the majority of our growth. We ran paid ads for a couple months, but we've since returned to what built Drippi - organic content marketing and authentic community engagement. In fact, we use Drippi for our own outreach, which demonstrates our commitment to the product's quality.

We're committed to building a trustworthy platform and community. We take violations of our terms of service seriously - including competitor sabotage, payment fraud, and community abuse - and we stand by our decision to remove your account and the fake accounts associated with it.

Best regards,

The Drippi Team

Svar från Drippi.ai

13 jan. 2026

Hi K D,

Thank you for your detailed feedback. We appreciate the opportunity to clarify.

Regarding messaging people based on tweet interactions:

This is actually available through two methods on our platform:

1. Lead Scraper > Tweet Source - Message anyone who has retweeted any tweet

2. Auto DM - Tweet Interaction - Set up an automation to message anyone who interacts with your own tweets

We're sorry this wasn't clearly explained during your implementation call. We offer free implementation calls to all our customers even when just on the free trial, and we're committed to showing up and helping you succeed. We've recently made significant changes to our customer success team to ensure better preparation and communication going forward.

If you'd like to set up another call or have questions about these features, please reach out to support@drippi.ai and we'll help you get set up properly.

All the best,

The Drippi Team

Svar från Drippi.ai

13 jan. 2026

Hey Kidous,

Thank you so much for this review! We're thrilled to hear that Drippi is working well for you and that you're finding value in the platform.

Day 1 users like you are the foundation of what we're building, and your support means everything to us. We're constantly working on new features and improvements based on user feedback.

Thanks for being part of the Drippi community!

All the best,

The Drippi Team

Svar från Drippi.ai

13 jan. 2026

Hey Andrew,

Thank you for your feedback. We want to clarify something important: Twitter/X DMs don't have "open rates" - that metric only exists for email. Drippi is a Twitter DM automation tool, not an email tool, so we've never used "open rates" in any marketing messaging.

Additionally, we've never offered any kind of guarantee (30/90 or otherwise) regarding results. Drippi is a tool for automating Twitter DMs - results depend entirely on the quality of your messages and how they resonate with your audience.

If you believe you're referring to a different product or service, we'd be happy to clarify. Please reach out to support@drippi.ai if you'd like to discuss your experience further.

All the best,

The Drippi Team

Svar från Drippi.ai

13 jan. 2026

Hey Guillermo,

Thank you for this review. We appreciate you working with us to resolve the billing issue.

We want to clarify: Before adding additional accounts beyond the free trial account, users see a clear message stating they will be charged if they proceed. This message appears before any account is added. The auto-billing for the second account happened because you chose to add it after seeing this warning.

That said, we're glad our chat support was able to resolve it quickly and get you your refund. We're also working on improving our email support response times to match the quality of our chat support.

We appreciate your feedback and your willingness to work with us.

Thank you for being a Drippi customer.

All the best,

The Drippi Team

Svar från Drippi.ai

13 jan. 2026

Hey Michael,

Thank you so much for this thoughtful review. It means a lot to us to hear that Drippi has been a game-changer for your outreach and that you're seeing real value in the platform. We're grateful for your kind words about our customer support and your feedback about our feature updates. That's exactly what we're aiming for.

Thanks for being such a valued member of the Drippi community. We're excited to continue building with users like you.

Best regards,

The Drippi Team