Dreamnannies Omdömen 

Very disappointing customer service.

I purchased two prom dresses for my daughter in sizes 10 and 12. The website clearly stated that standard sizes could be returned easily if needed.

After waiting six weeks for the dresses to arrive, they looked nothing like the photos on the website, so I requested a return. Unfortunately, the process was far from "easy."

Firstly, I had to pay £39 for the return postage myself, which was stated on their website. However, when the parcel reached customs, the seller refused to collect it, claiming I also had to pay the customs charges. This was never mentioned anywhere on their website.

I raised a chargeback dispute through PayPal, but because Evri could not provide the recipient's tracking address due to GDPR restrictions, my claim was unsuccessful—even though the seller had refused to accept the return.

Three weeks later, the seller contacted me asking me to remove all of my negative reviews, promising that they would refund me if I did. I removed the reviews in good faith, but they never refunded me.

Avoid this company at all costs. The dresses were poor quality, the returns process was misleading, and the customer service was appalling. It simply isn't worth the hassle.

horrible experience. they send you a "guide" to absolve themselves of liability. do not vet nor even bother getting a CV from the candidates. they provide them zero training, integration or prep. the au pair they sent behaved like a 4th child. had zero actual experience and expected to be paid when she was being taken to run errands for her benefit. we lasted 1 week and wasted even more money. and when the candidate does not work out - they send you a few more unqualified people then say they've met their obligation. worst $2,200 I have ever spent.

We worked with Dream Nannies, UK, who have Australian branch. They helped us source an Au pair, the experience dealing with them was great and they were quite knowledgeable, informative and proactive throughout the process.

We had a real issue with the Au pair, who turned out to be good on paper and far from it in real life; some of the key issues about experience and competence could have been picked up through proper referencing process - ultimately we decided to move on and source UK based alternative following the difficult experience; however the agency ultimately were not willing to own up to the weak referencing process which could have addressed this matter, they also refused to own up financially (even in part) to the situation, considering the circumstances. It may have been an unlucky find for us however in experiencing other agencies, the referencing process was the weakest link.

I am sharing this for parents to be aware and ensure they learn from our lessons considering this could lead to stressful times whilst having to manage, ensure the children are catered for and keep busy work and life going.