dreame.com.au Omdömen 

UPDATE.THE DREAME TEAM FOUND MY $ AND THE MOP/VAC IS COMING ON THE 15TH.
what a day.
I'll update this again, because I was and am still looking forward to using it.
Today I read the other reviews about dreame and that made me concerned about service and the product.
BUT the service was very good from them as I brought up the problem today and today they found and resolved it.

14 July.
I'm communicating with dreame ATM.
1st July, I've paid 899.00 for h16 mop vac but I didn't receive the item.
Dreame say they are looking for the purchase order.
I have not received a purchase order or invoice.
And did not receive confirmation by email when I purchased the item on the 1 July.
I thought, that's ok. It will be ok.
Well it's not ok.

It's been 14 days and they cannot find my bank deposit to SP DREAME TECHNO NORTH STRATHFIELD.
I've sent the bank statement showing the withdrawal of 899.00 to SP DREAME TECHNO NORTH STRATHFIELD on the 1st July.
When I was looking for aop vac I saw the dreame website on the internet, sent my $, and received nothing.
Not only can I not use this fantastic mop/vac.
I don't know where my 899.00 has gone and if I can even get back my money.

They can't find their invoice to my email address confirming the purchase.
They also won't confirm that, that is their product on the web page and that SP DREAME TECHNO NORTH STRATHFIELD is their business.
Don't send your $ to dreame.
They can't find their confirmation email to me telling me they have received my $
I've sent my bank statement showing proof, but no mop/vac and where is my 899.00.
GONE.

Purchased the Dreame L20 Ultra in 2024 from Harvey Norman with extended warranty coverage. In May 2026, the clean water tank failed catastrophically, flooding my bathroom floor — a genuine safety hazard as I nearly slipped on the wet tiles.

Followed Dreame’s instructions to return the unit via the retailer for repair. It came back weeks later in damaged condition — dented lid, broken clip, pen marks — clear signs of poor handling during the “repair” process.

Worse, when I tested it as instructed, the exact same water leak defect was still present. The repair achieved nothing. I have video evidence of this.

Since then, it’s been over 8 weeks of vague promises (“escalating to technical team,” “escalating to management”) with zero resolution. No refund, no real update, no accountability.

I’ve now filed a formal ACCC unsafe product report. Extremely poor warranty service for a product that poses a genuine safety risk. Would not recommend based on this experience.

My Dreame vacuum developed a fault and was sent in under warranty. After the first repair, the device was returned with the same issue still present, and the base station came back waterlogged/damaged, which was not the condition it was sent in.

Communication throughout the process was poor. On both occasions, the first indication I had that the device was being returned was a courier notification, rather than any clear update from Dreame explaining what had been assessed, repaired, or tested.

After raising the damage to the base station, Dreame later confirmed that the second repair logs contained no mention of the base station damage or what actions were taken to address it. That was a major concern, as the damage occurred while the product was in the repair process.

After the second repair, I tested the device again and it is still not operating reliably. I am now seeing intermittent issues including the vacuum acting as though the dock is unavailable, difficulty locating the dock, mop pad washing functions running repeatedly when not in use, and reduced suction compared with its previous operation. The base station has also come back in worse condition than when it was sent.

Dreame also offered accessories/complimentary items during the handling of the matter, which never eventuated.

At this point, after multiple repair attempts, poor communication, unresolved and new issues, and damage occurring during the repair process, I have lost confidence in the product and the support process. I have requested a refund.

Worst product ever!!! (X40 Ultra)
I am up to my 4th repair in under 2 years. Each repair taking a minimum of a month at a time.
Refuse to replace or refund.
Their customer un-support is the least helpful, offer accessories for my troubles yet they never deliver them and barely reply to emails. Try to call them and the number goes no where.

Buy at your own peril!

Terrible experience - AVOID THIS COMPANY.
Product stopped working after 2 months
Could not connect to wifi
Spent 6 months with their support teams and tech support and totally useless terrible service.
Please never buy anything from them.

Dreame doesn't deserve any star rating. This place is a fraud. Its been over 3 months now and I cannot get my machine back. Constant bullshit emails and constant rubbish conversations from a BOT. Stay away. Go elsewhere. This place needs to be reported.

Utterly useless customer service. Efficiency and helpfullness is in the negative column. Bought one Dreame X50 Ultra from their official site for my mum's birthday. Few issues has arised from this:

The dock came with 2 deep scratches and the vaccum itself came with two minor but long scracthes. Not the mention the dock door frame for the vaccum seal sounded like there was a piece stuck inside with rattling sound. I contacted them and ask them for a solution. They opted for me to send one out WITHIN 1 WEEK. Ok I obyed and sent it out. That is when the nightmare happens. It has been nearly 3 weeks since I sent it out, all they have emailed me is saying "we are working on getting you a new replacement" and then now switched to "We have got your replacement unit booked but haven't gotten a tracking number yet" All I can see is they probably not wanting to sent out another unit and wanting to keep the old one I purcahsed.

Terrible customer service. For such an expensive product, the lack of support and response times was appalling. Not once was my phone call answered, and emails were responded to overnight by different people who did not read previous emails so I had to repeat myself every time.

Dreame D10 bought on Amazon Australia.
Hadn’t made it to 5 months before it stopped mopping.
Has been returned for REPAIR not replacement.
Refuse to replace under warranty and they state a 30 DAY return window.
Icing is, they keep emailing, asking me for feedback every few days.
No my first robot vacuum but last by this company. Lesson learned. Never again.

Customer service is terrible
Software is unreliable.
Floor maps randomly disappear from machine and can't be restored from online site, they disappear from there as well.
Customer support is useless.
Child Lock does not work, press a button on machine and it guides you how to bypass child lock.
Cleaning is good and dock works well.

Do NOT buy Dreame products!!!

My robot vacuum stopped working within 2 months. You can’t get through to anyone by phone, and it took 3 weeks of constant emails just to get a reply telling me to send it back for repair.

Since then? Nothing but automated AI responses saying “thank you for your patience” while completely ignoring my requests for an update or a refund.

I spent nearly $1500 on a product that barely worked, and now I’ve been without it for over a month with no real support.

Absolutely unacceptable. I’m beyond frustrated.

I bought a Dreame Ultra X50 on October 1, 2025. It worked well for the first two months, but then it started having trouble returning to the base after finishing its cleaning cycle. I tried remapping the house, but it did not help much.
Two weeks ago it stopped working completely because the magnet no longer pulls in the cleaning pad. I tried contacting customer service, but I waited on the phone for hours and was unable to speak to anyone.
I then sent an email and received a reply a week later asking for proof of purchase. I provided it, and they confirmed that my robot is still under warranty and asked if I would like to proceed with the repair service.
I confirmed that I wanted to proceed and asked where I should send the robot for repair. It has now been four days and I still have not received any response.
I am very upset and frustrated. Please think carefully before buying from this company. Their after-sales service has been extremely disappointing and the whole process has been very stressful.

12 Jan 2025 sent my beloved 14 month old Dreame away to be repaired.

Never heard anything from Dreame.

Even jbi high 4 struggled to receive any information.

There is no phone number you can ring

After relentless calls to jb
I finally got a credit after 11 weeks and that was only because of the jb high 5 crew felt sorry for me having to wait so long and have them an ultimatum.
So due to the lack of customer service I would not recommend

STAY AWAY FROM DREAME. My $3500 robot arrived and doesn't dock itself. I have tried restarting and repositioning dock several times (a completely frustrating waste of hours of time supposed to be saved by the robot in the first place!). This isn't the problem rather, THERE IS NO CUSTOMER SERVICE. I have tried the phone number upwards of 20 times. Just on repeat. It rings out. This is over three days. So, I don't even have any recourse at this stage.

Nice product, but OMFG! ABSOLUTELY NO after-sales customer service for tech difficulties from Dreame...multiple unanswered e-mails and don't even THINK about calling....no one answers the phone!!

They sent me faulty goods. Sent me on a run around for months. Refusing to refund me. Awful awful experience. Do not purchase these goods. I’ve heard terrible things about this business from other people too

service is 0 stars, being promised it will be fixed and it's been 9 months and still nothing. follow up every 4 weeks and get crickets! not worth the effort now I'm calling just because it's a joke. Don't do it

Absolute criminal customer service. Faulty products that has been taking 6 months or more and still no replacement or refund received. With AI customer service. Can't talk to anyone. A lot of money to pay for this service. So disappointing as the robot was good when it was working.

⭐ 1/5 – Extremely Disappointed: Faulty Product & No Customer Support

I purchased the Dreame L10 Ultra expecting premium performance and support for the high price tag. Instead, I’ve received a completely unusable vacuum and zero real help from Dreame Australia.

Since April 30th, I’ve been going back and forth with customer service. The vacuum has no suction, makes concerning noises, and spreads debris instead of cleaning. I’ve sent video proof (as requested) and followed every single troubleshooting step, yet the issue remains unresolved.

Despite acknowledging the fault and confirming the unit is under warranty, Dreame has failed to provide a replacement or refund. Their RMA portal doesn’t work, and I’ve been told to “try again on another device” instead of them actually fixing the issue or submitting the claim on my behalf.

My formal email asking for escalation and management contact has also been completely ignored. It's now been over 3 weeks with no solution in sight.

This experience has been beyond frustrating — especially for such an expensive product. I will be lodging a formal complaint with the ACCC and Consumer Affairs QLD. Buyers beware: if your Dreame product fails, don't expect any meaningful customer support.

For all future buyers — do yourself a favour and just go to Big W. My friends have the cheap robot vacuum from there and it does 10x a better job than this overpriced piece of crap.

The robot vacuum was great for about a week. Then it started making a lot of not so good noises when cleaning. After going the through the list of things that might be wrong with it over the phone to the Brisbane phone help I was advised to submit a fault record.

4 weeks later, after not hearing anything back from the, I tried to call both the Queensland and Sydney contact lines. No answer. And no return call from the messages I left.

Then I tried the online text help. Useless. I had to keep contacting them to find out what was happening with the lodgement. Only for them to eventually tell me that they could not repair it, and to return it to the purchase location for a refund. When advised that I bought it through their Amazon presence, I was told they would have to check if it could be returned for refund. After waiting for this advice I yet again contacted them, and was advised that as it was an older model (bought brand new just several weeks before), it was not a refundable item.

Useless after sale service. Useless customer service.

Thankfully Amazon was able to do in 5 minutes what it took Dreame over 5 weeks to fail to do.