I was disappointed my product wasn’t what I needed for my skin but the return process couldn’t have been easier. Diana was quick and responsive to my needs. I wouldn’t hesitate to shop at Dr Brandt... Se mer
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Det här tycker kunderna
I recently ordered and the free shipping didn't apply and the day I placed my order, a new offer came through that would make my order cost less. I emailed them and they right away gave me the refund... Se mer
I wanted to leave a review to celebrate the great customer service I received from Dr. Brandt online. I received a response quickly, over a weekend at that, and my question was addressed very much to... Se mer
I'm new to Dr. Brandt Skincare products but am loving them so far. I started with the Wrinkle Smoothing Cream and I'm seeing results after just 2 weeks of use. I'm also using the Drop of Strength Se... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
THE MORE WE SHARE, THE BETTER WE CARE Ushering in the next generation of skincare at Dr. BRANDT is a group of leading practitioners in the fields of dermatology, nutrition, genetics, plastic surgery, and psycho-dermatology. Together, they form The Dr. B EXPERTS, an advisory board that helps us keep our finger on the pulse of the latest advances in integrative dermatology.
Kontaktuppgifter
Cosmetic Dermatology, Inc. 10400 NW 21st. Street Suite 104, 33172, Miami, USA
- 800-234-1066
- customerservice@drbrandtskincare.com
- drbrandtskincare.com
4,5
Utmärkt
115 omdömen
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great customer service
I was disappointed my product wasn’t what I needed for my skin but the return process couldn’t have been easier. Diana was quick and responsive to my needs.
I wouldn’t hesitate to shop at Dr Brandt again!
16 april 2026
Omdöme utan inbjudan
I recently ordered and the free…
I recently ordered and the free shipping didn't apply and the day I placed my order, a new offer came through that would make my order cost less. I emailed them and they right away gave me the refund on my order! Great customer service!
8 april 2026
Omdöme utan inbjudan
Fabulous Products & Customer Service!
I recently ordered my first products from Dr. Brandt, and I am very impressed. I tried the products and loved them. The Hyaluronic Acid Cream is amazing, and the No More Baggage under-eye cream is excellent. I reached out to customer service because an item was missing from my order, and Katerinne in customer support was fabulous. She got back to me immediately, submitted a request to send the missing item, and even provided me with a coupon for my next order. It was the best customer service I have ever received. Their products and service are truly excellent, and I am very happy with my experience.
30 mars 2026
Omdöme utan inbjudan
Customer Service
I wanted to leave a review to celebrate the great customer service I received from Dr. Brandt online. I received a response quickly, over a weekend at that, and my question was addressed very much to my satisfaction! I've dealt with some really frustrating customer service lately, and this was a welcome change!
28 mars 2026
Omdöme utan inbjudan
I'm in awe of all these products
I'm in awe of all these products. They do exactly what they say they will do. Not a loser in the category you choose. My new love is the Wrinkle Release. Goes on smooth and blends right into the skin. FYI...the cap is the white piece on one end. I couldn't figure it out and ended up with a wasted capful of product. Pick one product and you'll be addicted !
30 mars 2026
Omdöme utan inbjudan
Amazing product!
Amazing product! I have only been using this product for a week and I am already seeing great results. Excited to pair with another one of their products.
31 mars 2026
Omdöme utan inbjudan
My recent interaction with customer service…
My recent interaction with customer service was outstanding. They responded to my email promptly and resolved my issue immediately. My experience could not have been better.
25 mars 2026
Omdöme utan inbjudan
Now I’m brand loyal!
Everything was smooth and when I had questions about an order they were quick to respond and had a solution for my issue. This is a brand I can get behind and be loyal to. The products and the customer service. A+
18 mars 2026
Omdöme utan inbjudan
As a licensed esthetician I love to try…
As a licensed esthetician I love to try new items from skincare lines. I ordered the micro-needling with out the needles from Dr. Brandt. This product is amazing! Wish this was discovered lone ago. My skin looks and feels fantastic! I am 64 years old and my turkey neck is nonexistent! I had no discomfort. The serum tingles for a little bit, and that tells you it is working. I am so excited to try additional products from this line. This company is way ahead of the skincare game. So grateful they discovered that wonderful technology! Thank you to the Dr. Brandt team for giving me amazing results and proven hope that you can age beautifully and gracefully.
3 mars 2026
Omdöme utan inbjudan
Svar från Dr. Brandt Skincare
Hello,
Wow — thank you so much for taking the time to share such a thoughtful and detailed review! 💛
Coming from a licensed esthetician, your words truly mean the world to us. We’re absolutely thrilled to hear how much you’re loving the micro-needling without needles and that you’re seeing such amazing results — especially with concerns like skin texture and the appearance of the neck area. That kind of transformation is exactly what we strive for. ✨
It’s wonderful to know that the experience was comfortable for you and that you’re enjoying the sensation of the serum — you’re absolutely right, that gentle tingle is part of the magic!
Your excitement, trust, and kind words about our technology and mission truly inspire us. We’re so grateful to be part of your skincare journey and to support you in feeling confident, radiant, and beautifully yourself at every stage.
We can’t wait for you to explore more of the line — and of course, we’re always here if you’d like personalized recommendations along the way.
Thank you again for your support and for being part of the Dr. Brandt family! 💛✨
I love Dr. Brant.
I love Dr. Brandt’s skin care products. I recently ran out of my wrinkle cream and I couldn’t find it on their website so I emailed them. I was so shocked to see I got a reply within a half hour. Diana was so kind and was happy to help me.
Leslie Parker
16 februari 2026
Omdöme utan inbjudan
Svar från Dr. Brandt Skincare
Thank you so much, Leslie 💙
Your review truly made our day! We’re so happy to hear how much you love Dr. Brandt’s skincare — that means the world to us.
And we couldn’t agree more about Diana 😊 She genuinely cares about helping our customers, and we’re thrilled you experienced that firsthand. Getting back to you quickly and kindly is exactly the standard we strive for.
Thank you for taking the time to share your experience and for being part of our community. We’re so grateful for you! ✨
Their customer service is wonderful!
Their customer is wonderful. In today’s world where it’s so difficult to get an actual person, they are very responsive and extremely helpful. Highly recommend this company!
16 februari 2026
Omdöme utan inbjudan
Svar från Dr. Brandt Skincare
Thank you so much for your kind words 💙
Reading this truly means a lot to us. We know how frustrating it can be nowadays to feel like you’re just talking to a system instead of a real person, so it’s incredibly important to us that our customers feel heard, supported, and genuinely helped.
Your recommendation and recognition of our responsiveness and care are deeply appreciated. We’re so grateful you took the time to share your experience — it motivates our entire team.
Thank you for being part of our community! ✨
I’m new to Dr Brandt Skincare
I’m new to Dr Brandt Skincare. So far I am very impressed by their customer service and the quality of their products. Their Glowgetters membership is fantastic and the membership practically pays for itself after one of two purchases. Any issues, you can email them and they will get back to you in less than a day, weekends included! I thought this kind of customer service no longer existed so it is very refreshing to see!
17 februari 2026
Omdöme utan inbjudan
Svar från Dr. Brandt Skincare
Thank you so much for this beautiful review 💙
We’re absolutely thrilled to hear that your first experiences with Dr. Brandt Skincare have been such positive ones. Welcome to the family! ✨
It means a great deal to us that you’ve noticed both the quality of our products and the care behind our customer service. We truly believe skincare should feel supportive from start to finish — not just in the formulas, but in the way we show up for you.
And we’re so happy you’re enjoying the Glowgetters membership! We designed it to bring real value to our community, so hearing that it’s already paying off for you is wonderful.
Thank you for recognizing our responsiveness — yes, even on weekends 😊 Your words are incredibly encouraging to our team. We’re grateful for you and excited to be part of your skincare journey! 💕
Loving these products and great customer service!
I'm new to Dr. Brandt Skincare products but am loving them so far. I started with the Wrinkle Smoothing Cream and I'm seeing results after just 2 weeks of use. I'm also using the Drop of Strength Serum, Revitalizing Face Serum, and Cool Biotic (Redness Relief Cream). I've had great experience with their customer support team too. Definitely worth a try!
2 februari 2026
Omdöme utan inbjudan
Svar från Dr. Brandt Skincare
Thank you so much for sharing your experience 💙
We’re absolutely thrilled to hear you’re already seeing results with the Wrinkle Smoothing Cream after just two weeks — that’s wonderful! And what a beautiful routine you’ve built with Drop of Strength, Revitalizing Face Serum, and Cool Biotic. That’s such a thoughtful combination for strength, glow, and balance. ✨
It also means so much to us that you’ve had a great experience with our customer support team. We truly believe skincare should feel supportive at every step — not just through the products, but through the people behind them.
Thank you for giving us a try and for taking the time to share your feedback. We’re so grateful to be part of your skincare journey! 💕
Huge Fan
I’ve been a longtime fan of Dr. Brandt products, and I recently added the Microneedling Cream and Retinol Oil to my skincare regimen — and I’m already seeing noticeable improvements in my skin. My texture looks smoother, my skin feels more hydrated, and overall it just looks healthier and more glowy.
I also reached out to customer service to ask the best way to layer the products, and they were so responsive and helpful, which made me love the brand even more. Highly recommend!
9 februari 2026
Omdöme utan inbjudan
Svar från Dr. Brandt Skincare
Thank you so much for being a longtime fan — that truly means the world to us 💙
We’re so happy to hear that adding the Microneedling treatment and Retinol Oil has elevated your routine and that you’re already seeing smoother texture, better hydration, and that healthy glow ✨ That combination can be incredibly powerful when layered thoughtfully.
It also makes us especially proud to know our customer care team could guide you on how to layer everything properly. Skincare works best when you feel confident using it, and we’re always here to make sure you do.
Thank you for your recommendation and for continuing to trust Dr. Brandt with your skin. We’re so grateful to be part of your journey! 💕
I fell in love with this product.
I fell in love with this product.
I use Dr. Brandt for the bags under my eyes and this product holds better than others. There isnt that yellow/white build up under my eyes so I recommend this product to anyone.
28 januari 2026
Omdöme utan inbjudan
Svar från Dr. Brandt Skincare
Thank you so much for sharing this 💙
We’re thrilled to hear you’ve fallen in love with it! Under-eye products can be tricky, so knowing that it holds beautifully for you — without that yellow or white buildup — is wonderful to hear. That smooth, seamless finish is exactly what we aim for. ✨
Thank you for recommending us and for trusting Dr. Brandt with your routine. We’re so grateful to have you as part of our community!
Exceptional products
Not only are Dr. Brandt products clean and effective, but their customer service is unsurpassed. It is exceptionally good!
I love their 360 eye cream the best. My dark circles, bags, are literally gone. No eye treatment has ever been so effective, and I have tried many. I also love their hyaluronic face cream and vitamin c serum.
21 januari 2026
Omdöme utan inbjudan
Svar från Dr. Brandt Skincare
Thank you so much for this incredibly kind review! 💙
We’re truly grateful you took the time to share your experience, and it means the world to us to hear that both our products and our customer service made such a positive impression. Knowing that the 360° Eye Cream has helped visibly improve your dark circles and bags—especially after you’ve tried so many treatments—is incredibly rewarding for our team.
We’re also so happy to hear you’re loving the Hyaluronic Face Cream and Vitamin C Serum—those are wonderful staples for keeping skin hydrated, bright, and healthy.
Thank you again for your trust and support. Reviews like yours inspire us every day to continue delivering the best care and results possible. Wishing you a prosperous and promising 2026 🌟
Awesome service
Loved the prompt, professional, and helpful approach as soon as I contacted Dr. Brandt Skincare
13 januari 2026
Omdöme utan inbjudan
Svar från Dr. Brandt Skincare
Thank you so much for your kind words! 💙
We’re truly happy to hear that you had a prompt, professional, and helpful experience with our team. Providing thoughtful and timely support is something we really care about, and your feedback means a lot to us.
Thank you for choosing Dr. Brandt Skincare—we’re always here whenever you need us. ✨
Excellent Company Overall
I have ordered many products from Dr. Brandt Skincare and I love them all. From there skincare line to there foundation primer; it is all of excellent quality. The shipping is timely and my order is always accurate. I will definitely continue to order skincare products from them in the future.
15 december 2025
Omdöme utan inbjudan
Svar från Dr. Brandt Skincare
Thank you so much for this wonderful feedback! 💙
We’re truly grateful for your continued trust in Dr. Brandt Skincare. Hearing that you love everything—from our skincare line to our foundation primer—and that your orders consistently arrive accurate and on time means so much to our entire team.
Thank you for being such a loyal customer. We can’t wait to continue supporting your skincare journey in the future! ✨
Excellent Customer Service
I had an excellent customer service experience with Dr. Brandt Skincare. I use their No More Baggage product and one of my orders was significantly delayed. I contacted Customer Service and they responded within half an hour to confirm my address and let me know they would be expedited shipping a replacement to me. I haven't experienced this superior level of customer service in a very long time. Thanks, Dr. Brandt!
17 december 2025
Omdöme utan inbjudan
Svar från Dr. Brandt Skincare
Thank you so much for taking the time to share this wonderful feedback 💙. We’re truly sorry for the delay you experienced with your order, but we’re so happy to hear that our customer service team was able to respond quickly and take care of everything for you.
Providing fast, thoughtful, and reliable support is incredibly important to us, and knowing that this stood out to you means the world to our entire team. Thank you for trusting Dr. Brandt Skincare and for being part of our community — we truly appreciate you!
There are issues with their dropper for…
There are issues with their dropper for the serum. They did send me another one which is better but still hard to get the serum out. I wanted to love this product but going to another line that I can actually use.
16 december 2025
Omdöme utan inbjudan
Svar från Dr. Brandt Skincare
Thank you so much for taking the time to share your feedback with us 💙. We’re truly sorry to hear about the difficulty you experienced with the serum dropper — we completely understand how frustrating that can be, especially when you’re excited to use a product.
We’re glad our team was able to send a replacement, and we truly appreciate your honesty about your experience. Your feedback is incredibly valuable and has been shared with our product team as we continuously work to improve both our formulas and packaging.
While we’re sorry this one wasn’t the right fit for you, please know that we genuinely care about our customers and their experience. If there’s ever anything we can do to assist you in the future, our customer care team will always be here to help. We wish you the very best on your skincare journey. 💙✨
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