I spoke with live support and lrina z was very patient with me as the problem i had took time. Very helpful and professional in dealing with my quiry. It's the best live support around.
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
When I signed up as usual i was a bit wary however after depositing I was gifted free spins. I managed to win and the withdrawal process looked a bit scary but after talking to someone on the Live Cha... Se mer
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Im really happy with the experience so far , apart from how long it takes for a withdrawal to be paid most other sites are instant or within an hour but it’s been 24 hrs since I’ve made the withdrawa... Se mer
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How Dotty Bingo has so many good reviews is beyond me, the slots are absolutely shocking, the staff members are great and the bingo is okay. But is it worth 5 stars, nope, the payout rates are no wher... Se mer
Företaget har svarat
Företagsinformation
Dotty Bingo
Skrivet av företaget
- Join us and thousands of friendly roomies at Dotty Bingo to chat, play online bingo and check out our exciting range of online slots!
- Our response to the current situation
- At Dotty Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@dottybingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Kontaktuppgifter
Storbritannien
- support@dottybingo.com
- dottybingo.com
3,9
Bra
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 91 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Perfect strait to point happy to help
15 november 2025
Omdöme utan inbjudan
Svar från Dotty Bingo
Hi John,
Thank you for the great feedback! We’re glad we could be clear, quick, and helpful, straight to the point is exactly how we like it!
Regards,
The Dotty bingo Team
I joined dotty bingo week ago I kept…
I joined dotty bingo week ago I kept winning lot of money over week I withdrew and put on as was told by your colleague to get money out you needed put more in the money I won I withdraw then put it on again or so the moneyi kept winning on certain game it was pureluck wasn’t excepting to win a lot!!!so I didn’t lose any of my actual money was money I had won on the slot on Wednesday i was ask send verification which I did 30 40 minutes later I was paid 180 pound they still owed me £660 in middle of night I get email from James saying how they were concern was was putting to much money on!I have now been told that my account been suspended and they make sure can’t open account again with them or there sister sites being bit rude trying say I gamble lot which I certainly do not but when your being told to get money out you need wager It my frist time betting or playing any slots online and never again I am not interested in gambling ever again if this how you's treat your customers who keep winning a lot money over week I never have much luck on winning anything it disgraceful when there people out there putting on 1000's a week but because I wasn’t losing any money was my winnings you’s have decided to suspended my account with concerns of how much was spending even tho was winning I got from you’s I never actually bet any of my own money any money I won was half put back on yesterday got email from Rachel telling me everything has been verified and that I will get payment yesterday which was Thursday it didn't happen email them back got email from Paul said he can't give me excat date like why was I told it would be yesterday then and why so far has it never been late you's had no problem before yous suspended my account putting money in on time I hope it not going have to be waiting 2,3 weeks like some people who also had suspended account There no phone number to call to actually speak someone and I not going back on there website as no point any chance dotty can tell me when yous pay me please as now my emails are being Ingored thanks
Edit I got the money for the today thank you can you now close my account as suspended no point never be doing doing online slots again
12 november 2025
Omdöme utan inbjudan
Svar från Dotty Bingo
Hi Siobhan,
Thank you for sharing your experience. We completely understand your frustration and are very sorry for the inconvenience caused. Please rest assured that we are looking into your account and the payments issue right now.
We appreciate your patience while we review everything thoroughly, and we will update you as soon as possible regarding your outstanding balance. Your concerns are being taken seriously, and we’re committed to resolving this promptly.
Thank you again for bringing this to our attention.
Kind regards,
Dotty Bingo
I like the site but the withdrawal…
I like the site but the withdrawal process was tedious and takes too long. I had to verify my account and this took time and I was quite frustrated. the verification should be agreed when you sign up not after your waiting for winnings to hit your bank. other sites have instant withdrawals.
12 november 2025
Omdöme utan inbjudan
Svar från Dotty Bingo
Hi Diane,
Thank you so much for your feedback and for taking the time to share your experience with us! 🌟 We’re really happy to hear you enjoy the site, and we completely understand how frustrating it can be to wait for verification and withdrawals.
We’re currently working on improving this process to make it smoother and faster for our players. Your comments really help us identify where we can do better, and we appreciate your patience and understanding while we make those improvements.
Thanks again for your honest feedback and for being part of our community! 🙏
Kind regards,
Dotty Bingo
Jessica was very fast efficient and…
Jessica was very fast efficient and friendly Thankyou
11 november 2025
Omdöme utan inbjudan
Svar från Dotty Bingo
Good morning Sam,
Thank you kindly for taking the time to leave a review. So pleased that Jessica was her usual Self in assisting you, fast, efficient & friendly as always!
We will ensure that your kind & positive words will be relayed back to her.
Regards
Team Dotty
Very entertaining games and a bit of…
Very entertaining games and a bit of nice bonuses I won thanks to my luck😋 and thanks a lot to Teresa from customer support for helping me the withdrawals process 💯👌🏻
11 november 2025
Omdöme utan inbjudan
Svar från Dotty Bingo
Good morning Petros,
Your review is greatly appreciated, thank you.
Great that you find our games entertaining, and have been doing well with the Bonuses, brilliant that your luck is in and long may it continue!
Teresa is very knowledgeable and helpful, your positive Feedback will be passed along to her.
Kind regards
Team Dotty
Teresa from chat on dottybingo.com …
Teresa from chat on dottybingo.com 10/10very polite does her job quick an efficient
10 november 2025
Omdöme utan inbjudan
Svar från Dotty Bingo
Good morning Carol,
Thank you very much for taking the time to provide Feedback.
So pleased that Teresa was her usual helpful self, she does tend to go the extra mile! Your kind words will be passed along to her.
Kind regards
Team Dotty
Bonus
Paul was very helpful and quick sorting my bingo bonus out thank you
7 november 2025
Omdöme utan inbjudan
Svar från Dotty Bingo
Hello Anne,
Thank you very much for taking the time to leave a review.
Here at Dotty Bingo, we are so pleased that you have found Paull both fast & helpful in assisting you with your Bingo Bonus, your kind words will be passed along to him.
Regards
Team Dotty
Finally closed my account
Finally closed my account, be wary of the game RTP (Return to player) on slots, it's very low compared to other sites and the parent company (Broadway Gaming) has it's own slots with the RTP set around 4% below the industry standard.
When asked why I wanted to close my account I stated that the RTP was too low, the response was "Sorry you haven't been lucky" no explanation as to how they justify having the lowest RTP in the industry. This isn't a five star site, never has been and I've been playing on here for a long time thinking that at some point my luck has to change, it didn't and never would. Farewell Dotty, You won't be missed.
6 november 2025
Omdöme utan inbjudan
Svar från Dotty Bingo
Hi Richard,
We’re sorry to hear that you’ve decided to close your account and that you feel disappointed with your experience. We always aim to be transparent and fair with our players, and we appreciate you sharing your feedback.
Regarding RTP (Return to Player), the values for all our games are set and verified by the game providers themselves and are clearly displayed within each game’s information section and in our payouts section on the site.
We understand that gaming outcomes can be frustrating at times, and we truly regret that your experience didn’t meet your expectations. Your comments have been passed on to the relevant teams for review.
We appreciate the time you’ve spent with us and wish you all the best in the future.
Kind regards,
Dotty Bingo
Date unknown
Wade is a very nice chap to be able to speak with and I will go to the end of the world to be able to get the situation resolved. Excellent phone manner and very good at his work. An asset to the company
Del Huxtable
10 oktober 2025
Omdöme utan inbjudan
Svar från Dotty Bingo
Hi Del
Thank you, Del, for such a glowing review! Wade will be over the moon to know his efforts and fine phone manners made such an impression.
Regards,
The Dotty Bingo Team
Speedily solved!
Teresa on live chat sorted my query out fast and efficiently. Compared to another bingo site where it took a week to reach the same outcome!
Happy to stay and play here now
4 november 2025
Omdöme utan inbjudan
Svar från Dotty Bingo
Hi there,
Thank you for your lovely feedback! We’re delighted Teresa could get everything sorted so swiftly, great to know you’re happy to stay and play with us!
Regards,
The Dotty Bingo Team
Don't bother playing on this site.
Don't bother playing on this site.. doesn't matter which room you go in it's the same names that win repeatedly. I told them this on live chat and they shut my account. I've got all the screen shots of the same names on multiple games so good luck disproving that. Amazing what pictures you can take when you have 2 phones. Massive con. Stay clear
1 november 2025
Omdöme utan inbjudan
Svar från Dotty Bingo
Hello Julie,
Thank you very much for taking the time to leave a review.
It appears that you have not had much luck and we are very sorry to hear this. Like all reputable and licensed operators, our games are completely random, and we have no influence on their outcomes.
Their randomness is reviewed by an accredited independent party to ensure that they are both random and fair.
We would really like to discuss further with you that we shut your Account? I am very sorry but there is absolutely no way that we would ever close an Account if a Player raised a complaint? Feedback whether positive or negative is always appreciated.
Please contact us on Live Chat or by Email to discuss your experience further. We really wish to thoroughly explore this for you. Thank you.
Kind regards
The Dotty Bingo Team
I had not used a bingo site before and…
I had not used a bingo site before and James on the chat answered quickly and helped with my queries very efficiently, I can see why they are a top site, customer service so far has been amazing, looking forward to actually using the site. Thanks Dotty Bingo.
1 november 2025
Omdöme utan inbjudan
Svar från Dotty Bingo
Hello Alison,
Thank you very much for taking the time to provide Feedback, this is always greatly appreciated.
Excellent that James, was his usual efficient self on Live Chat! Thank you for saying that we are a top Site. Should you ever have any questions or queries our Support Team are always on hand to assist.
Kind regards
The Dotty Bingo Team
Gael on customer support was excellent…
Gael on customer support was excellent very quick to sort out my query.
31 oktober 2025
Omdöme utan inbjudan
Svar från Dotty Bingo
Hello Keith,
Thanks very much for taking the time to provide Feedback.
Delighted that you found Gael to be excellent and efficient. Your kind words will be passed along!
Kind regards
Team Dotty
Svar från Dotty Bingo
Good morning Nicola,
Thank you so much for your lovely review.
It is delightful that you have received excellent customer service. Anytime you require assistance, please note that our Support Team are on hand 24/7 & will gladly assist. Thank you!
Kind regards
The Dotty Bingo Team
Rachel top advisor
Site was playing up for me and not giving me promotional offers I got connected to Rachel who was most helpful efficient and sorted the issue so quickly and also threw in a goodwill for the inconvenience. We'll done Rachel!! Not often u get ur kind of service
23 oktober 2025
Omdöme utan inbjudan
Svar från Dotty Bingo
Hi Rachel,
Thank you very much for taking the time to leave a review.
We wholeheartedly agree that Rachel is simply wonderful! So pleased that she was her usual helpful & efficient self. Your kind words will be passed on to her.
Sorry that you were not receiving the Promotional Offers and delighted that the issue is now resolved.
Kind regards
Team Dotty
WADE
Can i just say what a great cistomer service i recieved of wade very helpful fast efficient resolved my query thanks wade
21 oktober 2025
Omdöme utan inbjudan
Svar från Dotty Bingo
Hi Lyn,
We really appreciate you taking the time to share your experience. It’s wonderful to hear Wade provided such friendly and efficient support.
Regards,
The Dotty Bingo Team
I don't understand what's giving it 5…
I don't understand what's giving it 5 stars, this site is completely inadequate.
20 oktober 2025
Omdöme utan inbjudan
Svar från Dotty Bingo
Hey Guntra,
We are very proud of our rating.
So sorry that you have not had a better experience.
Please reach out to our Professional Customer Support Team to advise why you find the Site completely inadequate. They are available 24/7 to assist & review your issues. Thank you.
Kind regards
Team Dotty
Savannahs was amazing
Savannahs was amazing. She was friendly. Understood my situation and found a fair and swift solution which went over and above she needed to.
16 oktober 2025
Omdöme utan inbjudan
Svar från Dotty Bingo
Hey Ry,
Thank you so much for taking the time to provide Feedback.
We are truly delighted that Savannah was her usual amazing self & assisted you accordingly. Your lovely words will be passed on to her! Should you ever require assistance please feel free to contact our Professional Support Team anytime!
Kind regards
Team Dotty
Very good site and customer care Raluca…
Very good site and customer care Raluca was very helpful in the live chat. Great service.
15 oktober 2025
Omdöme utan inbjudan
Svar från Dotty Bingo
Hey Pedros,
Thank you very much for taking the time to provide a review. Delighted that Raluca was helpful and provided you with a great service during your Live Chat contact.
Your Feedback will be passed along to her.
Kind regards
Team Dotty
Very helpful
Rachel was so helpful and sorted my issue with care and kindness
15 oktober 2025
Omdöme utan inbjudan
Svar från Dotty Bingo
Hello Suzy,
Thank you so much for taking the time to provide Feedback, as always it is greatly appreciated.
So pleased that Rachel was her usual kind & helpful self. We will pass on your sweet words to her!
Kind regards
The Dotty Bingo Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.