One can only review service as you have…
One can only review service as you have found it.
Had some replacement glass units fitted in our conservatory roof by Doortech early 2021. One of the units failed in Feb 2022.
Contacted Tony who said they were under guarantee and he would replace the failed unit. I chased dozens of times for a date for installation. Eventually in November 2022 I had a message from Tony saying Gee his assistant would come and all he did was measure it. After this I chased again for months and then a second unit failed in Feb 2023. Gee turned up unexpectedly and measured that one and said he had no idea if other unit was available for fitting. Since then I must have sent 100s of messages and phoned dozens of times. All of which have been ignored.
It's now Sept 2023 and this has been going on over 18 months. Should I give in???





