Stunning support. Hanry in support is an absolute legend. He has exceptional knowledge, is calm and very careful at explaining every detail you need to know. He helped us out on several occasions with... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I'm an electrician rather than a door entry installer but occasionally get asked by customes to replace odd bits on entry phone systems. I've used this company a few times always helpful and willin... Se mer
Företaget har svarat
Hi, our company has been dealing with Adam at Door entry for years and no matter how large or how small the order Adam is always quick to respond. Adam is also very good at solving my technical quest... Se mer
Företaget har svarat
Hi I just wanted to personally thank hanry from (technical) for giving me the time and support, by guiding me step by step how to install the comlet intercome fob system. -Friendly team -Excel... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Door Entry Direct is your leading destination for Door Entry solutions. With over 30 year's experience in the industry, we're here to help the trade select the best product for their needs, and set them up for a successful install. Working with all major manufacturers means we offer unbiased advice, and an unrivalled selection, with the largest stocked range available in the UK. We also manufacture our own range (SRS), giving us advanced product insight, and offer value-added services such as bespoke panels and panel engraving.
Kontaktuppgifter
Unit 1, AMC Business Park, 12 Cumberland Avenue, NW10 7QL, London, Storbritannien
- 0208 621 6210
- marketing@doorentrydirect.com
- doorentrydirect.com
4,7
Utmärkt
1 tn omdömen
Har besvarat 40 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Access Control Cards Stock
When ordering the Access Control Cards, the website stated that these were in stock, and would be next day delivery. However, after placing the order the dispatch date was 5 days later than expected.
31 januari 2025
Order and delivery were dealt with…
Order and delivery were dealt with quickly and efficiently very impressed
15 januari 2025
Svar från Door Entry Direct
Dear Mrs Wallace,
Thank you for your wonderful review! We’re thrilled to hear that you found both our ordering process and delivery to be quick and efficient. It’s always our aim to provide a smooth and impressive experience for our customers, and your feedback encourages us to keep up the great work. Should you need any further assistance, please feel free to reach out.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Good price and fast delevery
29 januari 2025
Svar från Door Entry Direct
Dear Martyn,
Thank you for your review! We’re thrilled to hear that you appreciated our competitive pricing and fast delivery. Your satisfaction is our priority, and we’re glad we could meet your expectations. If you ever have any questions or need further assistance, please don’t hesitate to reach out.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Went over the top to get me what I…
Went over the top to get me what I needed quickly Fantastic crew
28 januari 2025
Svar från Door Entry Direct
Dear Daniel,
Thank you for your fantastic review! We’re thrilled to hear that our team went over the top to get you what you needed quickly. Your feedback truly motivates us to continue providing outstanding service. If you ever have any more needs or questions, please feel free to reach out.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Svar från Door Entry Direct
Dear Roy,
Thank you for your review! We’re pleased to hear that your order arrived on time and that you found exactly what you needed. It’s great to know that our website made the process easy for you. If you ever need any further assistance, we’re always happy to help!
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Still waiting for a call back from…
Still waiting for a call back from technical support nearly two weeks later! Really disappointed with the service from Door Entet Direct after purchasing a keypad from them , I needed technical support on a Friday. Called them and told someone would call back by their sales department, but am still waiting. Had to go to NACD and get another keypad urgently, who have great technical support.
7 januari 2025
Outstanding Customer Service
I reported a small defect with one of the items I was shipped. It was the manufacturer's fault not Door Entry Direct's fault. I wasn't expecting a replacement or any compensation but they called me and wouldn't take no for an answer and sent me a replacement part right away. Top notch customer service. I am a repeat customer, great prices too.
3 januari 2025
Svar från Door Entry Direct
Dear Ryan,
Thank you for your glowing review and for taking the time to share your experience! We’re delighted to hear that you’re happy with the resolution provided and our commitment to customer service. Ensuring our customers are fully satisfied is always our top priority, and your kind words mean a lot to us.
We’re also grateful for your continued support as a repeat customer and are pleased that you find our prices competitive. If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always here to help!
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Emailed to say delay from manufacture .
Emailed to say delay from manufacture .
Item arrived within stated delivery date.
2 januari 2025
Svar från Door Entry Direct
Dear Bob,
Thank you for your review! We’re glad to hear that, despite the initial delay, your item arrived within the stated delivery date. Your patience and understanding are greatly appreciated, and we’re pleased we could meet your expectations in the end. If you need any further assistance, please don’t hesitate to get in touch.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
delevery time
My order arrived just in time but, although, I paid for 1 day delivery, it was ordered Sat 11th but arrived Tiesday 14th; maybethe 0ne-day is not meaningful over the wekkend.
11 januari 2025
Svar från Door Entry Direct
Dear Sir / Madam,
Thank you for your feedback. We’re glad to hear your order arrived in time, but we sincerely apologize for any confusion regarding the one-day delivery service. Our warehouse operates Monday to Friday, and unfortunately, orders placed over the weekend are processed on the next working day.
We understand how important timely delivery is and will work to ensure this is clearly communicated in the future. If you have any further questions or need assistance, please don’t hesitate to get in touch.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Excellent communications very fast…
Excellent communications very fast Delivery brilliant company to shop from
9 januari 2025
Svar från Door Entry Direct
Dear Barry,
Thank you for your fantastic review! We’re thrilled to hear that you were impressed with our communication, fast delivery, and overall service. It’s always our goal to provide a brilliant shopping experience for our customers. We truly appreciate your support and look forward to assisting you again in the future.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Rapid replacement parts
Excellent service, ordered mid afternoon and arrived next day. What more could you ask for.
8 januari 2025
Svar från Door Entry Direct
Dear Darren,
Thank you for your wonderful review! We’re thrilled to hear that you were pleased with our service and the prompt next-day delivery. It’s always our goal to exceed expectations, and your feedback means a lot to us. If you need any further assistance, we’re here to help!
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Great experience
Great firm, very easy purchasing process and lightning delivery- exactly what you need when you need parts
Thanks
7 januari 2025
Svar från Door Entry Direct
Dear Graham,
Thank you for your fantastic review! We’re delighted to hear that you found the purchasing process easy and appreciated our lightning-fast delivery. Providing exactly what our customers need, when they need it, is always our priority. If there’s anything else we can assist you with, don’t hesitate to get in touch.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Good service.
The order was processed promptly and the goods were correctly packed and dispatched. They were delivered with a minimum of delay.
3 januari 2025
Svar från Door Entry Direct
Dear George,
Thank you for your positive review! We’re pleased to hear that your order was processed quickly, packed correctly, and delivered with minimal delay. Your satisfaction is important to us, and we’re glad we could meet your expectations. If you need any further assistance, please don’t hesitate to get in touch.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Svar från Door Entry Direct
Dear Wayne,
Thank you for your review! We’re glad to hear that you found the ordering process easy and were pleased with the quick delivery. If you need any further assistance, don’t hesitate to reach out.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
I did not like that the description…
I did not like that the description said that there was a 3-5day wait on supply and after I ordered & paid for the equipment, I was advised that there was a 3 month delay
16 december 2024
Svar från Door Entry Direct
Dear James,
Thank you for your feedback, and I’m sorry to hear about the confusion regarding the delay. We understand how frustrating it can be to expect a quicker delivery, especially after placing your order. Our team will review the product description to ensure that any delays are clearly communicated upfront.
We truly appreciate your patience and understanding during this time, and as discussed, we have sent you links to alternative items which are sourced more easily. If you need any assistance or have further questions, please don’t hesitate to get in touch.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Good product at reasonable price
Easy to use website carrying a comprehensive range of spares
29 december 2024
Svar från Door Entry Direct
Dear Barry,
Thank you for your kind review! We’re thrilled to hear that you found our website easy to use and appreciated the wide range of spares we offer. If there’s anything else we can assist you with, don’t hesitate to reach out.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Kept me informed and delieved on time
28 december 2024
Quick delivery geniune product as always
11 december 2024
Svar från Door Entry Direct
Dear Mustafa,
Thank you for your kind review! We’re delighted to hear that you were happy with our quick delivery and the genuine products we provide. Your continued trust in us is greatly appreciated, and we look forward to assisting you again in the future.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Svar från Door Entry Direct
Dear Constantin,
Thank you for your review! We’re glad to hear you were pleased with our service. If you ever need further assistance, please don’t hesitate to reach out.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Videx power units
When I ordered the power units I elected to pay for next day delivery,this did not happen. When the parcel was delivered it was very badly packaged and one unit was out of its box , more packaging material needed.Not a good experience.
19 december 2024
Svar från Door Entry Direct
Dear Brian,
Thank you for your feedback, and I’m sorry to hear about your disappointing experience. We sincerely apologize for the delay in delivery and for the inadequate packaging of your order. This is not the standard we aim to provide, and I will raise this issue with our team to ensure it doesn’t happen again.
We value your feedback and would like to make this right. I have already credited the part that was not packed correctly and you will receive a refund shortly. If there is any way I can help you further, please let me know.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.