Dog and Hat Coffee Club Omdömen 

178
•
TrustScore 5 av 5

4,9

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

The coffee is always interesting, well roasted, varied beans and countries of origin. The newsletter that comes with the coffee is informative, and the people are friendly and give great service. I'... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I started a coffee subscription with Dog and Hat two years ago, and I cannot complain about a single thing. Every month, I eagerly look forward to receiving my parcel and trying out espresso beans fro... Se mer

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Betygsatt 5 av 5 stjärnor

I've been a subscriber with Dog&Hat since they started. They're a super helpful company if you have questions or anything comes up they respond quickly and helpfully. Most important the coffee subsc... Se mer

Betygsatt 5 av 5 stjärnor

I have been into coffee for nearly 30 years and have tried numerous subscriptions over the years. Dog & Hat is the one i have settled on mainly because they offer the variety i am after, which allow... Se mer

Företaget har svarat

Företagsinformation

  1. Kafferosteri

Skrivet av företaget

For the love of Coffee! Our goal is to provide you with an exceptionally varied selection of the highest quality coffees that this country's roasters have to offer with minimal fuss (we also include a few European roasters). We get a real kick out of researching coffees for our site - when talking to new roasters, we find the passion they have for coffee and the communities that grow it is infectious...and we're inspired to drive that passion to a wider audience.


Kontaktuppgifter

4,9

Utmärkt

TrustScore 5 av 5

178 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,9

Alla omdömen

(178)

45 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 5 av 5 stjärnor

The best coffee subscription service on…

The best coffee subscription service on the planet! They have the best service and selection of coffee I have encountered, along with a comprehensive list of equipment and extra bags if required. Just the best 👌🏼

19 december 2022
Omdöme utan inbjudan
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Svar från Dog and Hat Coffee Club

Hey Jim! Thank you for all your support and kind words - Have a lovely Christmas - Su and Emma x

Betygsatt 5 av 5 stjärnor

Lovely variety of coffee, great service

Lovely variety of coffee, well packaged and great communication/information provided. Been using for almost 2 years and no problems at all.

4 januari 2023
Omdöme utan inbjudan
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Svar från Dog and Hat Coffee Club

Thank you Lorna, have a lovely Christmas - Su and Emma x

Betygsatt 5 av 5 stjärnor

Try great coffee from roasters…

Try great coffee from roasters everywhere!

I have the four-bag filter subscription and I'm always delighted with the selection. We don't have great coffee shops locally so I love that I get a surprise range through the door every month from roasters around the UK and beyond. Some are familiar, others are new to me which is great. It means when I'm travelling I know which local roasters to seek out.

I love that it's easy to add extra bags or even merch if something comes in that takes my fancy. For example, I found a book for a Christmas gift and it was delivered super-fast. I also love that Dog & Hat have great connections with overseas roasters which can mean some exclusive surprises, like the remote tutored tasting with Canadian roasters Rabbit Hole.

Finally, I must mention the little magazine that I look forward to every month. It's full of the latest coffee news, interviews with the roasters that month and info on the monthly coffee selection. Plus, every now and then you get a little extra gift like a snack or Caffeine mag - always a lovely surprise.

4 januari 2023
Omdöme utan inbjudan
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Svar från Dog and Hat Coffee Club

Hey Nassrin- Thank you for the lovely review, and years of support- Happy Christmas from Su and Emma x

Betygsatt 5 av 5 stjärnor

An amazingly personal touch

An amazingly personal touch. The range of coffees in a monthly subscription is amazing, with the accompanying booklet interviewing each roaster, giving dialled in recipes for each brew AND updates on D&H itself is a great touch. But most of all, it's a small team with personalities that shine through the emails, website and booklet. You can message them about anything and they'll just have a chat. You really feel like you're supporting a very kind group of people which can count for a lot.

4 januari 2023
Omdöme utan inbjudan
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Svar från Dog and Hat Coffee Club

Hey Jamie- Thank you for the lovely review, and comments about our brand- Happy Christmas from Su and Emma x

Betygsatt 5 av 5 stjärnor

Amazing customer service

Amazing customer service - any issues responded to really quickly and super helpful.

The coffee selection is amazing, I love getting my new selection of coffees each month, alongside the brilliant booklet with details of each roaster and brewing notes. I cannot recommend enough. I wish I'd been a subscriber for much longer.

23 december 2022
Omdöme utan inbjudan
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Svar från Dog and Hat Coffee Club

Hey Sam- Thank you for the lovely review - Happy Christmas from Su and Emma x

Betygsatt 5 av 5 stjärnor

Best sub out of many I’ve tried. ❤️

Having tried a few, and stayed with a few that have then gone on to fold, Dog & Hat have not only been the most consistent, but also the best BY A ROYAL MILE.

The guide with an insight to each roaster, as well as Grind guides are priceless as well as fun and informative and save time and wasted coffee too that I found happened with most other subs coffees trying to dial them in blind.

I have made a couple of requests to alter or amend my sub over the years and Su & Dave have always obliged and done so with no hesitation or grumbling. No request has been any bother (and I’ve probably pushed my luck a bit)

They always have discounts if you find one you love and fancy an extra bag and have a dedicated members area as well as Facebook page where members swap ideas, questions and pictures.

No hesitation in recommending. I hope they never change!! 5*****

4 januari 2023
Omdöme utan inbjudan
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Svar från Dog and Hat Coffee Club

Hey Kelvin- I hope you are well, thank you for the lovely review and your constant support - Happy Christmas from Su and Emma x

Betygsatt 5 av 5 stjärnor

Excellent service and coffee!

Love Dog and Hat. I was referred to them through a coffee forum as a great subscription option and have been very happily receiving their coffee for a few years now. I have only had one issue in that time, a small quantity of one coffee was roasted outside the profile agreed and I was unlucky enough to get a bag. It was replaced within a a couple of days and my contact with Su through the experience was exactly what you hope for as a customer. I love that they're a small business and if I didn't get my coffee from Dog and Hat I'd no doubt buy a kg at a time of the same safe coffee I liked from one roaster and never have the chance to expand my horizons and experience coffee from all over the UK and indeed the world. Their subscription is easily adjusted from 2-4 bags to allow for lighter or heavier usage months. I have no plans to go anywhere else for my mainstay monthly beans and expect to remain a customer as long as I continue to make espresso.

16 december 2022
Omdöme utan inbjudan
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Svar från Dog and Hat Coffee Club

Hey Tina - I hope you are well, thank you for the lovely review - Happy Christmas from Su and Emma x

Betygsatt 5 av 5 stjärnor

My favourite coffee retailer!

My favourite coffee retailer!

Great products, speedy shipping & dispatch. I've been signed up for a subscription for over a year now and have zero complaints. The team are always really good at communicating what's going on, and at responding to messages.

I've also bought a few items from their shop and they've always been quickly dispatched and well packed.

It's clear the team really enjoy coffee and the community, as it shows in every box you receive.

25 december 2022
Omdöme utan inbjudan
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Svar från Dog and Hat Coffee Club

Hey Merlin, hope you are well, thank you for being a loyal supporter - Happy Christmas from Su and Emma x

Betygsatt 5 av 5 stjärnor

Lovely Team with Purpose and Passion

If you're looking for excellent coffee, interesting varieties from micro to celebrated roasters, and a lovely team doing things with purpose and passion - this is it.

4 januari 2023
Omdöme utan inbjudan
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Svar från Dog and Hat Coffee Club

Hey Nick- Happy Christmas! Thank you for the kind words! Su and Emma x

Betygsatt 5 av 5 stjärnor

Phenomenal Customer Service

I have been a subscriber for two years, as well as placing other orders for additional items or coffee. The customer service offered is exceptional, on the rare occasion something goes wrong they go above and beyond to rectify the situation. An incredible company!

4 januari 2023
Omdöme utan inbjudan
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Svar från Dog and Hat Coffee Club

Hey Mr Tunnicliffe - Happy Christmas! Thank you for the kind words! Su and Emma x

Betygsatt 5 av 5 stjärnor

First class service

First class service. I've ordered from Dog and Hat Coffee twice now and on both occasions delivery was earlier than expected and contained a bonus gift too. This is how to do business. If they have it, order it here, don't bother going anywhere else.

1 november 2022
Omdöme utan inbjudan
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Svar från Dog and Hat Coffee Club

Thank you Dickie, sorry for the late reply - such kind words - Have a lovely Christmas! Su and Emma x

Betygsatt 5 av 5 stjärnor

Perfect if you like to try different…

Perfect if you like to try different coffees every month rather than sticking to one roaster.

23 oktober 2022
Omdöme utan inbjudan
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Svar från Dog and Hat Coffee Club

Thank you Jack - Have a lovely Christmas! Su and Emma x

Betygsatt 5 av 5 stjärnor

Really fantastic company/product

Really fantastic, can highly recommend as a coffee lover. Luckily stumbled upon them from a facebook coffee group and decided to give them a go.

Well curated coffees, and the whole product/experience is enjoyable. They've really gone through effort to make a good experience, it's not just some bags of coffee in the post. Its a booklet, which tells you about the coffees, has some Q&A with the roaster, gives guidance on grind settings for the beans.

20 oktober 2022
Omdöme utan inbjudan
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Svar från Dog and Hat Coffee Club

Thank you Nicholas - Have a lovely Christmas! Su and Emma x

Betygsatt 5 av 5 stjärnor

Top coffee

Amazing service, great coffee and an awesome brand

3 september 2022
Omdöme utan inbjudan
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Svar från Dog and Hat Coffee Club

Thank you Bev - Have a lovely Christmas! Su and Emma x

Betygsatt 5 av 5 stjärnor

Even better than expected.

We shopped around for an eternity for the subscription for my dad, as he's a massive coffee nerd. Dog and Hat has been even better than expected. Great value, amazing selections of coffee and the little information booklet is a really nice touch. The first box even included welcome gifts etc which was well above and beyond.

Awesome service.

2 september 2022
Omdöme utan inbjudan
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Svar från Dog and Hat Coffee Club

Hello Callum, pleased your dad loved the sub. Sorry for the late reply. Have a lovely Christmas! Su and Emma x

Betygsatt 5 av 5 stjärnor

Amazing small business

We’ve had a coffee subscription with Dog & Hat in the past, but this time I was ordering a set of barista scales. I ordered them yesterday at 16:00. By 16:35 they had dispatched, and they arrived this morning at 10:00! They even included a free 250g of coffee beans too. A great example of a small business, and I will definitely be starting up a coffee subscription again soon!

26 juli 2022
Omdöme utan inbjudan
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Svar från Dog and Hat Coffee Club

Thank you Michael, thank you for your kind words - Have a lovely Christmas! Su and Emma x

Betygsatt 5 av 5 stjärnor

Warranty

Purchased a coffee scale six months ago which unfortunately developed a fault.
Emailed company who responded same evening. Few pictures and video of fault and a replacement was sent the next working day.
Amazing customer service. Just need to try the subscription next.

10 juni 2022
Omdöme utan inbjudan
Logotyp för Dog and Hat Coffee Club

Svar från Dog and Hat Coffee Club

Thank you for the kind words. Yes we do customer service the way we would want it ourselves! #customerfirst. Have a lovely Christmas! Su and Emma x

Betygsatt 5 av 5 stjärnor

Great service

Absolute pleasure to deal with Dog and Hat. Their customer service is 10/10 . Will continue to support this family business :)

4 juni 2022
Omdöme utan inbjudan
Logotyp för Dog and Hat Coffee Club

Svar från Dog and Hat Coffee Club

Hey George, thank you for the kind review! Have a lovely Christmas! Su and Emma

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