DME Hub Omdömen 6 035

Finally found a backpack I liked. Just like the one I purchased 10 years ago. Lots of compartments with zippers.

I have made several purchases and have been very satisfied. Always helpful before and after purchase.

The quick service

I wasn’t sure which chair seat to buy that matches what i already have. A quick call to Dave and the new seat was ordered and arrived in a week. 10/10

DME Hub advertises fast delivery and then on the product page it says maybe it will ship in a couple weeks. Conflicting and causes work and costs time. So I had to contact them and did get an answer, but not soon enough in the day to order right away so I had to wait four days including over a weekend for the “1-2 day shipping.” Was happy to find an overstock product to compensate for the high cost of gouging of “medical products” that take advantage of people with disabilities (industry-wide) and require prescriptions to USE your own insurance for everyday things like air cushions, for no good reason. THERE SHOULD BE PRO REPAIR SERVICES.

Orders should be quicker as these parts are a necessity for individuals in wheelchairs to continue living there daily lives without delays in shipping parts.

I got thorough explanations from Dave about a part (side guard) that I needed for a Tilite wheel chair. He was very patient and spent the necessary time to process my order and answer my questions. I put the order on a Monday November 4 and got it the following Saturday November 9th. Therefore, the whole eprience with DME Hub was excellent.

Very easy to navigate and find products. Good prices and fast shipment.

Very very expensive shipping especially as it still hasn't arrived after more than 2 weeks. Never again.

Thanks for your reply DME.
Just to elaborate - I understand you can't control your shipper's performance but if you see that USPS takes a week to transfer 2x3" castors from Oregon to LA (see their tracking history) and another week from Melbourne to Adelaide (and as of today still to be delivered) for _$US85_ then maybe another shipper should be used?

Thanks for second reply DME and for that you get two extra stars 😁.
I appreciate your unexpected 50% shipping refund so thanks for that too.

I did not realise (see?) there were other options for shipping else I would have chosen FedEx.
I have tried to navigate USPS' customer feedback, info request etc - but it's very US centric and convoluted, i.e. just too hard.
Anyway, I'll keep waiting for the castors which I needed for my (now completed) business trip to Kuala Lumpur where the footpaths etc are a nightmare for wheelies.

Low prices, products & fast delivery

Great customer service,fast shipping time

Great seller, received product in good condition and was shipped on time.

It’s often that getting parts through my insurance would just take too long or be an inquisition.
In these instances I turn directly to DME.
They stock or can quickly acquire cushions, backs, wheels, locks, casters….well anything.
Always my go to.

This is a great company. They are friendly, helpful, and very knowledgeable. For many years they have helped me get the parts to keep my son's wheelchairs rolling.

Longtime customer. They have the parts and knowledge I need to maintain my son’s Ti Lite wheelchairs.

Hand’t ordered in some time but our records were still there and they had the part we needed for our 13 year old wheelchair.

Super helpful and efficient as always! Thank you.

Called and left message and was called back pretty quick to finish my order..

DME Hub is my go to place for all my wheelchair wants and needs. Not only are the parts usually in stock but if help is needed Dave is always very helpful and willing to assist with any questions or concerns. If a part is needed they don’t have on hand, they will find it and get get headed to them in a short time. This is the kind of customer service that is very much appreciated.Fast shipping is always a plus too.

Delivery was on time and product was intact.