Recently bought a lengha in store. Service provided by Raj was on point! She was so helpful, supportive and made me feel comfortable! Thank you for a lovely experience and I can’t wait to wear my outf... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Hands down the BEST shop on Soho Road!! All staff are so warm and welcoming. We dealt with Naeela & Ranjit when ordering our party lengha outfits they were so lovely, honest and patient whilst we trie... Se mer
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I have bought 8 outfits now in last couple months and everyone I love..being only 5ft an slim build an 49 it's been hard finding outfits to fit me..I do have to order from small to xsmall depending on... Se mer
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I bought 2 suits, ( a beautiful gharara suit),some jewellery and a khussa jutti,which i was worried wouldn't fit,so i went a size up & it was a perfect fit! Always buy my suits from diya cos i trust... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
Diya’s comprehensive women’s wear edit is inspired by international runways, celebrity looks and on-trend styles. Our team of buyers work constantly to bring together a curated edit of ethnic wear, which ensures versatility and style. As Diya grew online, so did our product portfolio. We subsequently ventured into our own Men’s, Kids and Accessories labels to fortify our offerings. Our commitment to featuring the best value and unique outfits, inspired by western silhouettes, rich fabrics and artisanal embroidery techniques, were available to the wider market. Today, Diya has an international presence in over 100 countries, throughout the UK and much further afield. We are recognised for our unique identity and distinctive designs, inspired by mesmerising colours, patterns, textures and hand-craft techniques from around the world. WHAT MAKES US SPECIAL? 1. ‘OFF THE PEG’ PRET ASIAN FASHION IN SIZES XXS – XXXL 2. AS QUICK AS NEXT DAY DELIVERY WITHIN THE UK. 3. EASY RETURNS AND REFUND PROCESS 4. 24/7 EASY SHOPPING 5. EACH DESIGN IS CURATED BY OUR OWN DESIGN TEAM.
Kontaktuppgifter
Storbritannien
- help@diyaonline.com
- diyaonline.com
4,3
Utmärkt
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
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Fast and good quality
Diya is really fast with good quality clothes, it’s normally hard to find plus sized traditional clothing in a pinch, but diya makes it easy!
9 augusti 2024
Omdöme utan inbjudan
Svar från Diyaonline
Hi Thranya,
Thank you for the 5-star review! We're delighted you enjoyed your experience. Your support means the world to us. Looking forward to serving you again!
Kind Regards,
Team Diya.
First time ordering here for me & my…
First time ordering here for me & my Mum and we were so pleased with our purchases! Beautiful designs and quality of the fabric - highly recommended and can’t wait to order again! Delivery was quick too :)
31 juli 2024
Omdöme utan inbjudan
Svar från Diyaonline
Hi Aman,
Thank you for the 5-star review! We're delighted you enjoyed your experience. Your support means the world to us. Looking forward to serving you again!
Kind Regards,
Team Diya.
Great service
13 augusti 2024
Omdöme utan inbjudan
Svar från Diyaonline
Hi Reena,
Thank you for the 5-star review! We're delighted you enjoyed your experience. Your support means the world to us. Looking forward to serving you again!
Kind Regards,
Team Diya.
I purchased 2 beautiful suits
I purchased 2 beautiful suits, they had lovely designs and fabric was perfect, they came packaged really nicely too. I’m So happy with my suits really impressed.
30 juli 2024
Omdöme utan inbjudan
Svar från Diyaonline
Hi Hardeep,
Thank you for the 5-star review! We're delighted you enjoyed your experience. Your support means the world to us. Looking forward to serving you again!
Kind Regards,
Team Diya.
Accused me of wearing both a medium AND large item at the same time - Refusing a refund
Accused me of wearing both a medium AND large item, and suggesting it has "visible stains"
I received one item ripped, and one item didn't even fit. What on Earth am I meant to do? If an item is poor quality, and doesn't fit, I'm entitled to a refund especially given consumers rights especially over the Internet
Diya online now want to send me back one poor quality clothes, and one that doesn't fit (but also poor quality) back for £4.95
I'm willing to go to small claims courts for this which would cost Diya Online at least half the cost of the items. I do wonder why Diya online think I can somehow fit a medium AND large item at the same time. Do they have some form of machine that can alter physics? If they have one, I wouldn't mind hiring it but obviously they don't have such a thing. There's is no possible way for someone to fit both a medium and a large item at the same time. How can both be "worn" and both have a "visible stain"? Especially when I've not worn either and not used either
If Diya online sent me poor quality stuff, that has a "visible stain", that I didn't even realise then that's on them.
5 augusti 2024
Omdöme utan inbjudan
Svar från Diyaonline
Hi,
We're sorry to hear about the issue you faced.
However, we looked into your case and concluded that you had an issue with returns.
The returned item we received from you had visible stains on the garment and the label had been removed.
Due to these reasons we were unable to process your returns and suggested to re-deliver the item back to you.
Our team will contact you through email and resolve the matter soon.
Kind Regards,
Team Diya.
Quick great choice
1 juli 2024
Omdöme utan inbjudan
Svar från Diyaonline
Hi,
Thank you for the 5-star review! We're delighted you enjoyed your experience. Your support means the world to us. Looking forward to serving you again!
Kind Regards,
Team Diya.
Very good quality and a good range of…
Very good quality and a good range of outfits to choose from.
Delivery is very prompt and fast
Will definitely be ordering again
11 juli 2024
Omdöme utan inbjudan
Svar från Diyaonline
Hi Pinni,
Thank you for the 5-star review! We're delighted you enjoyed your experience. Your support means the world to us. Looking forward to serving you again!
Kind Regards,
Team Diya.
Comfortable affordable and good quality …
I have bought 8 outfits now in last couple months and everyone I love..being only 5ft an slim build an 49 it's been hard finding outfits to fit me..I do have to order from small to xsmall depending on the style..I turned to Islam nearly 2yr ago and now I found good quality affordable clothes I feel comfortable buying more as my journey in islam continues..In shaa Allah ❤️ I can not fault any of my outfits or the service and I have had 2 I think free delivery options 😀
1 juli 2024
Omdöme utan inbjudan
Svar från Diyaonline
Hi Kay,
Thank you for the 5-star review! We're delighted you enjoyed your experience. Your support means the world to us. Looking forward to serving you again!
Kind Regards,
Team Diya.
Loved the outfit I ordered and lovely…
Loved the outfit I ordered and lovely to see such a choice in larger sizes. My only negative is no free returns or the ability to do an exchange. I wanted to return and get a different size but had to pay to return the item then purchase the next size. And had to wait for a refund
11 juli 2024
Omdöme utan inbjudan
Svar från Diyaonline
Hi Tina,
Thank you for the positive review! We're delighted you enjoyed your experience. Your support means the world to us. Looking forward to serving you again!
Kind Regards,
Team Diya.
Loved the outfit I ordered and it…
Loved the outfit I ordered and it looked exactly how it did in the photo. I loved the quality and will definitely be ordering again!
2 juli 2024
Omdöme utan inbjudan
Svar från Diyaonline
Hi Yasmin,
Thank you for your kind words and for taking the time to leave us a feedback.
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
horrible customer service!!
horrible customer service! they do not care about their customers and only want your money.
edit/response to diya:
I wouldn't just email a company to receive free shipping when I know its not an offer at the moment. The reason I emailed you is because I tried to place an order while there was the free shipping offer on the website but I was unable to place my order due to technical issues. When I emailed diya regarding this they said they couldn't do anything about it and told me that other customers were able to place their orders (which obviously made me feel like they're trying to say that I'm lying to them). I've been a customer for almost 15 years now and think it was ridiculous that this company would trouble me like that over £5 when I was trying to place an £80 order. That's why I had to leave this review which I normally don't but I definitely think that the customer service is not good. They were unable to help me when I clearly told them several times that I tried placing the order but couldn't due to technical issues. I was just made to feel as if I'm lying to them.
5 juli 2024
Omdöme utan inbjudan
Svar från Diyaonline
Hi Jazmine,
We're sorry to hear you had a bad experience with Diya.
As checked, you emailed us asking for free delivery offer, however we were unable to provide that as the offer wasn't active at that point of time.
We understand the frustration but we're only able to provide a discount if the offer is active for all the customers.
Kind Regards,
Team Diya.
beautiful and plus size
loved how beautiful it was and convenient to order!
I am plus size and finding an outfit ready made for this price was amazing!
im currently shopping for my next outfit!
22 juni 2024
Omdöme utan inbjudan
Svar från Diyaonline
Hi Harry,
Thank you for your kind words and for taking the time to leave us a feedback.
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
Amazing outfits!
We ordered two different outfits and they were true to their size. We had an event on and they commented on how beautiful they were. We even recommended where to get them from.
29 juni 2024
Omdöme utan inbjudan
Svar från Diyaonline
Hi Sindy,
Thank you for your kind words and for taking the time to leave us a feedback.
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
Good materials
Good materials . I am a regular customer . I will recommend diya as a one of the best one
12 juni 2024
Omdöme utan inbjudan
Svar från Diyaonline
Hi Shygi,
Thank you for your kind words and for taking the time to leave us a feedback.
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
Diya has never failed to provided great…
Diya has never failed to provid great quality products, quick shipping and easy returns.
17 juni 2024
Omdöme utan inbjudan
Svar från Diyaonline
Hi Harpreet,
Thank you for your kind words and for taking the time to leave us a feedback.
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
Amazing service
Amazing service from Naeela. She went above and beyond to make sure I had everything I needed during my visit. Exceptional customer service!
24 juni 2024
Omdöme utan inbjudan
Svar från Diyaonline
Hi Karen,
Thank you for your kind words and for taking the time to leave us a feedback.
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
I love shopping diya online
I love shopping diya online! Easy and brilliant delivery
11 juni 2024
Omdöme utan inbjudan
Svar från Diyaonline
Hi Serena,
Thank you for your kind words and for taking the time to leave us a feedback.
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
Lovely outfits and good choices
19 juni 2024
Omdöme utan inbjudan
Svar från Diyaonline
Hi Customer,
Thank you for your kind words and for taking the time to leave us a feedback.
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
good quality jewellary
20 juni 2024
Omdöme utan inbjudan
Svar från Diyaonline
Hi Ramisa,
Thank you for your kind words and for taking the time to leave us a feedback.
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
I think for an online shop
I think for an online shop, the quality isn't bad + I trust it to be delivered on time! I think it's excellent for for casual wear and I have worn my outfits to the mosque too.
14 juni 2024
Omdöme utan inbjudan
Svar från Diyaonline
Hi Natasha,
Thank you for your kind words and for taking the time to leave us a feedback.
We're thrilled to hear that you had such a positive experience with our product/service.
Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations in the future.
Kind Regards,
Team Diya.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.