Recently bought a lengha in store. Service provided by Raj was on point! She was so helpful, supportive and made me feel comfortable! Thank you for a lovely experience and I can’t wait to wear my outf... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Hands down the BEST shop on Soho Road!! All staff are so warm and welcoming. We dealt with Naeela & Ranjit when ordering our party lengha outfits they were so lovely, honest and patient whilst we trie... Se mer
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I have bought 8 outfits now in last couple months and everyone I love..being only 5ft an slim build an 49 it's been hard finding outfits to fit me..I do have to order from small to xsmall depending on... Se mer
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I bought 2 suits, ( a beautiful gharara suit),some jewellery and a khussa jutti,which i was worried wouldn't fit,so i went a size up & it was a perfect fit! Always buy my suits from diya cos i trust... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
Diya’s comprehensive women’s wear edit is inspired by international runways, celebrity looks and on-trend styles. Our team of buyers work constantly to bring together a curated edit of ethnic wear, which ensures versatility and style. As Diya grew online, so did our product portfolio. We subsequently ventured into our own Men’s, Kids and Accessories labels to fortify our offerings. Our commitment to featuring the best value and unique outfits, inspired by western silhouettes, rich fabrics and artisanal embroidery techniques, were available to the wider market. Today, Diya has an international presence in over 100 countries, throughout the UK and much further afield. We are recognised for our unique identity and distinctive designs, inspired by mesmerising colours, patterns, textures and hand-craft techniques from around the world. WHAT MAKES US SPECIAL? 1. ‘OFF THE PEG’ PRET ASIAN FASHION IN SIZES XXS – XXXL 2. AS QUICK AS NEXT DAY DELIVERY WITHIN THE UK. 3. EASY RETURNS AND REFUND PROCESS 4. 24/7 EASY SHOPPING 5. EACH DESIGN IS CURATED BY OUR OWN DESIGN TEAM.
Kontaktuppgifter
Storbritannien
- help@diyaonline.com
- diyaonline.com
4,3
Utmärkt
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
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Recently bought a lengha in store
Recently bought a lengha in store. Service provided by Raj was on point! She was so helpful, supportive and made me feel comfortable! Thank you for a lovely experience and I can’t wait to wear my outfit!
23 juli 2026
Omdöme utan inbjudan
Svar från Diyaonline
Hi Asia,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
Bought a kurta from Diya it fits my…
Bought a kurta from Diya it fits my husband very well.
Lovely material highly recommend it.
10 juli 2026
Omdöme utan inbjudan
Svar från Diyaonline
Hi Sybil,
Thank you so much for your kind review.
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
Product received as on the…
Product received as on the display..good quality fast and efficient delivery..very good customer service support too
11 juni 2026
Omdöme utan inbjudan
Svar från Diyaonline
Hi Sybil,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
Ordered polka dot outfit as this print…
Ordered polka dot outfit as this print is trending right now and was pleased to find it on Diyaonline.com at a reasonable price. Came within a couple of days and was pleased with my purchase. The fit was perfect and the outfit is perfect for everyday wear. Great item. Well done Diya
28 maj 2026
Omdöme utan inbjudan
Svar från Diyaonline
Hi Shanni,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
Lovely suits looked exactly as shown…
Lovely suits looked exactly as shown and fitted perfectly.
30 maj 2026
Omdöme utan inbjudan
Svar från Diyaonline
Hi,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
Svar från Diyaonline
Hi,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
Jewellery
The products were very good, I would have ordered more if there were more colours available, but delivery was on time. However, I think local delivery is a bit too expensive
20 maj 2026
Omdöme utan inbjudan
Svar från Diyaonline
Hi Shanaz,
Thank You for your kind review.
We're glad to hear you had a good experience with us and enjoyed your order.
We are continually launching new stock with different styles.
We look forward to welcoming you again soon.
Kind Regards,
Team Diya.
AVOID
AVOID ! Ordered an outfit and they sent me the wrong size .
Sent diya online an email and got a response asking for photos but I have already posted it back tracked .
The package has been returned and I have emailed diya online numerous times and still no reply back .
Iv logged a dispute with PayPal now , I was pre warned not to order from “ Asians “ but I gave it a go and shot myself in the pocket . Not only I have lost £25 , I had to pay for postage back .
DO NOT BUY FROM THIS WEBSITE!
20 april 2026
Omdöme utan inbjudan
Svar från Diyaonline
Hi,
We're sorry to hear you had an issue with the product.
We have checked with our customer service team and we're unable to track your email regarding the refund / return.
We request you to mail us at help@diyaonline.com
We would like to clarify that if in rare cases a faulty item gets packed and delivered, we ask for images to check the fault and then we provide a return label so the items can be posted back to us free of cost. After that, we provide a refund in due course.
Kind Regards,
Team Diya.
Still no refund after over 3 weeks!
I returned the items three weeks ago and haven’t received any update. I did get one reply saying there was a delay, but since then I’ve emailed multiple times and had no response.
I’ve never had this issue with you before, but this is now becoming both frustrating and unacceptable. There’s no contact number available, and my emails are being ignored. I am owed a refund of over £100, and I’m beginning to worry that this won’t be processed.
Your refund policy states 14 working days, yet it has now been nearly 21 days. If I don’t receive a response or my refund soon, I will have no choice but to raise a dispute with my bank and consider further action under the Consumer Rights Act.
This level of customer service is extremely disappointing, and I would appreciate an immediate full refund.
UPDATE: Glad I got your attention from this review!
Don't you think it would have been good will to refund the delivery charge (£4.95) considering I paid £9 for the return (didn't keep anything due to bad quality) within the 14 day window period yet you didnt keep your policy of refunding me within 14 working days? If I had gone over the 14 day window, it would have been a different story altogether. I will never order from you again or recommend you.
24 mars 2026
Omdöme utan inbjudan
Svar från Diyaonline
Hi Saadia,
As checked in our system, a refund of £179.95 for order 14011 has already been processed from our end.
Kindly allow 4-5 days for merchant processing time.
After that, you may check your bank statement and confirm.
Kind Regards,
Team Diya.
Very difficult to get a refund
In the past I have ordered items from here and not had a problem, until I ordered the same outfit in 2 different sizes. I had to return both in the end as they just didn’t suit me. I have had to chase and chase for a refund. I was refunded for one, but still not received my second refund even though I returned both suits in the same parcel.
I ordered the suits in February and it’s now April and still no refund. I no response to my emails either. Very disappointing and I won’t be ordering from Diya Online in future.
7 april 2026
Omdöme utan inbjudan
Svar från Diyaonline
Hi Surjit,
Thank You for contacting us.
You have placed 2 orders with us ending with digits: 612 and 656
As checked, both the orders have been refunded on 9 March and 6 March '26.
It seems like one of the refunds is taking longer to reflect in your account as it takes the bank some processing time.
Rest assured, the refund has been completed from our end already.
We request you to check your bank statement and confirm.
If you have any further query, kindly mail us at help@diyaonline.com
Kind Regards,
Team Diya.
Very fast delivery and very good…
Very fast delivery and very good customer service
22 februari 2026
Omdöme utan inbjudan
Svar från Diyaonline
Hi Ahmed,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
Fabulous choices
Fabulous choices
Amazing quality
Always been very happy!
Don’t go by the negative reviews I’ve been ordering for 6 years and every single purchase has been great 😊
2 mars 2026
Omdöme utan inbjudan
Svar från Diyaonline
Hi,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
Good quality clothing
Good quality clothing , excellent customer service
17 februari 2026
Omdöme utan inbjudan
Svar från Diyaonline
Hi Anita,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
If I could give a 0 I would
If I could give a 0 I would. The quality is disgusting. I mean it… nothing like the picture, purchased their hashmat maxi dress and it’s one of those Alibaba dresses. Shipped from China, so not what they were stating… dress ripped each time I tried to put it on. Mind you it was size even bigger!
12 februari 2026
Omdöme utan inbjudan
Svar från Diyaonline
Hi,
We're sorry to hear you had an issue with Diya.
The orders are thoroughly checked before shipping. We have not received any complaints so far regarding the dress being inaccurate to size or fabric ripping.
We request you to kindly mail at help@diyaonline.com along with your order ID so we can check further.
Kind Regards,
Team Diya.
Happy with all my purchases regular…
Happy with all my purchases regular customer
23 december 2025
Omdöme utan inbjudan
Svar från Diyaonline
Hi Taslima,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
I needed an outfit as soon as possible
I needed an outfit as soon as possible, my product came quickly, it was good quality, and good value for money.
1 december 2025
Omdöme utan inbjudan
Svar från Diyaonline
Hi Nita,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
Fast to ship and great quality
Fast to ship and deliver, gorgeous range of items - I absolutely love the quality of the sets I ordered. Sizing is clear too. Think I will be buying future sets from this company.
22 september 2025
Omdöme utan inbjudan
Svar från Diyaonline
Hi Kiri,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
Bought 2 x jhumkas i urgently needed…
Bought 2 x jhumkas i urgently needed the same week, ordered with next day delivery and it came just as expected, brilliant quality and great service, will deffo be ordering again and recommending to friends/family 10/10 experience
16 september 2025
Omdöme utan inbjudan
Svar från Diyaonline
Hi Mahsa,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
The outfits I ordered came so quick on…
The outfits I ordered came so quick on standard delivery and are perfect
31 juli 2025
Omdöme utan inbjudan
Svar från Diyaonline
Hi Rahana,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
It was very easy to purchase online…
It was very easy to purchase online also the actual product is beautiful in real life and super fast delivery I would definitely recommend diya online.
23 juli 2025
Omdöme utan inbjudan
Svar från Diyaonline
Hi Subna,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with us.
Your kind words truly mean a lot to our team, as we strive to provide the best possible service and ensure every guest feels valued.
Kind Regards,
Team Diya.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.