Divan Beds Omdömen 214

I would first say it is impossible to contact this company by phone. Emails do receive a reply with 24 hours as advertised however if you have a problem the limited communication options add to the frustration. The delivery service also required significant improvement. There aren't any options to choose a delivery date in advance and notice is only given the day before. Very poor consumer choice and not god enough.

I ordered a white leather divan bed with a matreess. The quality of the bed was very poor. The leather was attached poorly to the frame and one drawer was falling apart. The other drawer was also poorly made although not damaged in transit. The answer from the company was this was a delivery issue. This was partly true that the bed had been damaged in transit however the quality was poor and would not last very long. The company answered by saying that I had ordered a bed from their budget range. My response was products should be made to a reasonable quality.

On a positive the company quickly agreed to a full refund when I requested it.

My experience has been poor and I would not buy again from this company.

Great communication by email and the bed I bought was great and the mattress Is so comfortable .

Delivery was delayed due to a problem with the carrier, however the bed was delivered on the next available date and the very polite driver carried it upstairs for me.
Easily assembled and seems excellent value.

The bed I ordered is just as described. Sturdy, good quality, easy to assemble from instructions provided, and comfortable. Excellent for the price. Despite the bed not arriving on the first delivery date, it came 2 days later. Although I couldn't speak to a company representative on the telephone, as the lines were not working, they replied promptly, courteously and professionally via email to all my questions and concerns. I can't fault this company for their excellent service, including the delivery driver. Would have given them 5 stars if the bed had been delivered on the first date. Would highly recommend.

My bed is totally LUSH!! So happy with it very sturdy and of good quality and craftsmanship! Was a little confused with delivery process but this customer service is second to none, they answered all my worries and questions immediately and put me a total ease, will definitely order from this company again and also will recommend to friends and family. Thanks again Mrs S Kemp.

Absolute shambles of a company. I ordered a bed two weeks before the date I wanted it delivered. Had all the details confirmed and then when it came to the day it was due to be delivered they said there were no more in stock. Divan beds. Co. UK had received my payment and I had been in correspondence to check the progress of my order. Two days before the delivery due date it was still expected to be delivered on time but I never received the delivery email. When I chased this up further or the expected delivery date I was told that the last bed may have been dispatched to me as there was a tracking number assigned (no data came up when I input this) but they did not know until they checked with the dispatch department. I had taken the day off work for the delivery and received a very bad experience. The only thing they do right is refund you when they say they will. Whoever is running this company seriously needs to think again about what they are doing as they obviously have no idea.

Ok so was very sceptical of this company as the beds were at very low prices and my scepticism heightened even more after i ordered my daughters bed because that's when i looked at the reviews (Yes i know i should have read before ordering!). After seeing so many negative write ups i thought my only saving grace was by paying on my Credit Card so if any problems then my bank can sort it.
Now the bed and mattress have been delivered i would like to say how good this company is!! I see so many negative reviews still on here about staying away from this company but i can honestly say they were efficient and service that they offered was very good. They phoned me 40 minutes away to keep me in the loop and my bed was put together within 15 minutes by us. Simple efficient and good service, what more do you want? So if you want a stunning looking bed at a stunning price, that gets delivered with service and efficiency then order from these guys. Would i order again? Would i recommend to friends and family?.........most definitely!! Divan beds you deserve your 5 stars!!!
Also bed and mattress came earlier than expected so if i could have given you 6 stars then i would have!!

I bought a divan bed with a 2000 pocket orthopaedic mattress. Given the very favourable price, I didn't expect much. It has been a mixed experience.

The divan base, headboard and drawers are okay. Not very sturdy and not perfectly made but do the job.

However, the mattress, which I specifically asked to be firm is horrible. It is not only very soft (the springs fully collapse under 80 kg) but also incredibly loud, the springs are cracking like a blacksmith's workshop, the thin layer of sponge has already worn out so I can feel the springs hammering my bones every move and I can already see waves in the mattress like if it was two years old at least. This one will definitely fall apart by Christmas.

I cannot recommend it to anyone, worth to invest more to get a proper one. Lesson learnt.

Just bought a crushed velvet double divan with orthopaedic mattress. Absolutely over the moon with it...it arrived really quickly though without the headboard due to stock issues... communication with the company wasn't an issue at all, they kept me updated and it soon arrived! Really comfortable mattress and I still can't get over what I paid for it..would be twice as much elsewhere!! 5 *

Excellent service, quick and efficient responses to my questions. Happy with my order and arrived earlier than expected. Good all round, will look to order again soon

How do you give ZERO stars? Shocking customer service and attitude.
Avoid this company unless you want a lot of hassles.

Received bed 2 weeks after order, after 2 cancelled and 1 failed delivery. When I emailed divan-beds about the failed delivery I was called a liar because the delivery services had told it was me that cancelled the delivery rather than them (which it wasn’t).
I think they could be a good business if they stopped using cheap vans and drivers to deliver their goods and set up their own delivery department so at least they know what is going on.

The velvet divan bed & service provided deserves 5 stars for a number of reasons. My daughter wanted a double bed and i was reluctant to spend too much on one for her at the young age of 12. After some online research i opted for the Darius velvet divan, the reviews were good overall and i feel the people who have experienced a problem was more to do with delivery than anything else which I can handle. The first delivery date i was given i wasn't going to be home so replied to the email and let them know straight away & they replied the same day advising they would rearrange without any problem. The bed arrive on the day i requested and the delivery driver even helped carry the bed up to my daughter’s room. I checked the item over and there was no damage. My husband found it easy to make the bed and we both agreed that it offered excellent value for the money you were paying, the draws are better made than the ones we have on our divan and we paid a lot more for our bed. The bed itself is very comfortable (even more than my own!) and my daughter loves it. I will definitely be coming back to buy myself a bed now.

ave been very impressed with the service from this company, the bed I ordered came promptly and on time and when there was a problem with one of the castor wheels the issue was dealt with swiftly and the customer service was excellent. Kevin, Mark and Tyler on the customer service team were a pleasure to deal with and because of them, I would highly recommend this company to anyone. It's always good to know that if you have a problem with a product, it will be dealt with swiftly and efficiently.

I was looking to purchase a bed from this company and needed additional assistance/confirmation regarding the measurements and dimensions of the bed when packed for delivery (due to living offshore and requiring delivery via courier) . Kevin (one of the Customer Care Executives) was more than happy to help responding quickly with in depth detailed answers! I would certainly recommend this company, customer services was brilliant.

I can say my previous review was premature and I would like to apologise as the company has been very helpful with arranging delivery of good. Much appreciated.

Thank you soo much, finally getting a great nights sleep.

Ordering online was simple and emails confirming order and delivery were all clear to understand and prompt.

On the day of delivery communication from the team was brilliant, and the guys who did it went out of their way to make sure everything was in order.

The divan itself is better than anything we could find in high street stores including some big name stores! and even better than we expected. Cannot recommend you enough Divan-beds.co.uk will be my only choice when it comes to replacing the other beds in our home.

Fantastic value for money
Wow just wow, the bed arrived today, fantastic contact from the delivery company at all points so I knew when they were coming, on delivery they took it straight inside the nominated & I unpacked it all I have to say I was stunned
WHAT FANTASTIC VALUE FOR MONEY, the bed itself is stunning and so much more than I expected it to be and the mattress appears comfortable although this is a bed for a spare room but well worth it. I WOULD RECOMMEND THIS PRODUCT FOR SURE, one very very HAPPY customer

My son brought me a bed in November. It arrived without 2 wheels and no brackets for the divan or fixings for headboard. Normally I would have returned it straight away but my mum was in hospital with brain cancer and we lost her in December. It was January before I contacted them they said I should have contacted them before. The divan has now fallen apart and the matress is useless. They tell me they dont offer any guarantee on their divanbeds.avoid at all costs I'm now buying a new bed from dreams who offer a guarantee on all beds

Bought a Fiona diamante divan bed from them. Footboard was damaged.No issues with replacement . Rapid response with damaged footboard and replacement provided promptly and courteously. High quality bed for price. Great communication. Great service.