Dissh Omdömen 301

I’m sending wrong package (return) my mistake. The staff are so helpful follow up is take a week to find out where my returned stuff. Must appreciate for helping and solve this problem and I got my money back. 🙏🙏🙏🙏🙏🙏🙏😍😍

The customer service and quality of this company is probably the worst I’ve ever experienced. I bought the Ada dress and wore it once, washed it once carefully according to the care instructions. I hand washed it and lay it on top of a clothes airer (i.e flat) and the whole dress stretched by about 5 inches on the arms and body. When I contacted customer service, they told me I should have contacted them when I noticed the fault (I did) and should have laid it “completely flat”. Basically, they blamed me for the product fabric quality being appalling. For a dress that cost $159!! I was offered no resolution at all. I’ll certainly never be shopping this terrible brand again.

I received the Eva linen skirt as a gift and after first wear the button and one of the gold clasp had just fallen off so disappointed and will be contacting for a new one to be sent

I enquired with customer service as soon as I could regarding a fault of a garment, requesting assistance for an exchange (not a refund!)
I had worn the dress for 1 wear on Christmas Day, and a prior stitching flaw that was present when I received the dress had become worse, leading the dress to tear

They wiped their hands clean of this blaming me that I had taken a week to contact them. It was Christmas and was on holidays
Have some regard and understanding, it doesn’t hurt

Will be taking this further to the ACCC for violating consumer law. Disgusting.

Following their reply, you can clearly see the blame shifting. The garment ripped as it was damaged to begin with.

I ordered a pair of pants that were styled with a vest, looking very business casual vibe. When they arrived I discovered they were totally sheer. Only appropriate to wear as beach pants. Nothing in the ‘product details’ said they were sheer. I felt really misled and reached out to customer service hoping they’d cover the shipping cost as I didn’t feel like I should be paying for shipping when I’d been misled into purchasing a product that arrived totally different (Also was happy for store credit). The customer service rep responded with a screen shot zoomed in of the bottom of the pant, which apparently from that I was supposed to understand the entire pants are sheer. I find it wild they were so happy to continue going back and forth with me over email about the issue rather than just covering the shipping. Ironically I know I would have spent more with the store credit as I had my eye on a few things.

DISSH is an absolutely wonderful store. Their products are high quality, beautiful and true to size. They ship their products really quickly and they arrive in perfect condition. Cannot recommend DISSH highly enough. This includes both in store and online!

I recently needed to return a few items that weren’t quite right. I spoke to Tenille for assistance and her customer service was amazing! Thank you!

I went in to exchange a top and ended up spending heaps more! The gorgeous sales assistant Abbey was honestly amazing and so helpful!
This was the first time that I had a such amazing experience in the Chadstone store thanks to Abbey!

Hello, I had an issue with requiring to change my email.
The customer service was excellent and they fixed my problem easily and cordially.

The best online customer service!!!
Had a slight fault with a skirt and they immediately sent me a free return label and offered a credit or refund. Will continue shopping at Dissh for this reason!

Beware sale items, they’re on sale for a good reason. Ordered a couple things from the sale section and all of them were off in fit and unflattering. Because they’re final sale items, they will not except returns or store credit. Now I’m stuck with a bunch of dissh stuff I can’t wear. I will never purchase any of the dissh sale items ever again because of this. Please start offering store credit as an alternative. Besides that I have loved the other items I have purchased and customer service is very nice.

Great customer service very easy to deal with . Exchanged a size in a coat with no hassle at all.

Amazing customer service. Ordered the wrong size dress for a wedding. I contacted them, and they responded immediately and help with a fast turn around with the correct size and should get before the wedding weekend!

Always love dissh quality and items. Unfortunately I got the wrong necklace in my order last time, but things happen! The customer service team was so kind and helpful, along with a quick response. Love it!!

Quality pieces . I have bought over ten pieces, very lovely

Wonderful customer service on their instant chat online. They resolved my issue within minutes. I also love the clothes I ordered and am so happy I have found a shop where their trousers and maxi skirts are long!!! I always struggle finding bottoms long enough for me.

I ordered a jacket online and a matching Jean set. I received the jacket online and they had left the security tag on the Jacket. Make matters worst I reached out informing them of the situation they took 5 days to get back to me and they pretty much told me to send it back and they can refund or return it for store credit. They asked me to go out of my way and mail this back to them? Pay money for the postage? And they didn’t even offer me a discount or a sincere apology for my time? Absolutely unbelievable. The quality of the clothes was good. It’s a great company as long as you don’t mind having to fix up the company’s mistakes!!!!

After not having one of the tops I bought included in a bag at a store (honest mistake by the store staff). I contacted the Dissh customer service to see if they could ship it to me as the store was quite far away. They were very helpful and I received it a couple of days later. Thanks so much Millie for helping me out!!

Great customer service. Great solving my problem

Amazing online customer service and options are endless!