I recently purchased a 6ft Wide x 7ft Tall Two-Tier White Commercial Grade Heavy Duty Steel Clothes Rail With 160kg Load Capacity for my son‘s new home. It’s exactly what the company say it... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Love my display cabinet which we're using in our new kitchen to store glasses as the kitchen felt to hemmed in with a standard wall cabinet. It looks very high end but was only £145. Well made, albeit... Se mer
Företaget har svarat
Good, sound, robust product well suitable for outdoor use. Only one gripe, the mounting screws provided were poor and the head of the very first one in broke while tightening, which created most of... Se mer
Företaget har svarat
Absolute rubbish no customer service whatsoever! Quick enough to answer phone if it’s an order but any problems they just cut you off or say use some crap webchat STAY WELL CLEAR OF THIS RUBBISH COM... Se mer
Företaget har svarat
Företagsinformation
Om Displaysense
Skrivet av företaget
Established in 1978 we're one of the UK's leading suppliers of visual display and storage products for both Commercial and Home use. We offer more than 3,000 products on our online store. A real bricks and mortar company at Displaysense, our philosophy is simple: choice, value and service.
Offering a wide range of products from Clothes Rails to Display Cabinet, Snap Frames to Sneeze Screens; all of which serve a multitude of sectors ranging from consumers in the home, retailers, hospitality and the public sector being just a handful of examples.
All most all items are available for immediate dispatch and giving you the option to upgrade to Next Day delivery. 28-day Returns available on all products. For those seeking Bulk Buys our supply chain enables us to offer you a more tailored pricing please call us today.
Why Buy From Displaysense
- UK Established Brick-&-Mortar Company
- Fast Shipping & High Stock Availability
- Bulk Buy & Save Call Us Today
- Lowest Price Guarantee
- 28-day Returns Policy
Clothes Rails
Display Cabinets
Shelving
POS Supplies
Retail Equipment
Office Supplies
Kontaktuppgifter
Rye Street 32, CM23 2HG, Bishop's Stortford, Storbritannien
- 01279 460460
- help@displaysense.co.uk
- displaysense.co.uk
3,9
Bra
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very poor product sold
Super disappointing I brought an A board sign from displaysense which was sold as "wind resistant" and "heavy duty" sign for outside my shop.
As it was an expensive item, I even emailed before I purchased and was reassured it was "durable" hence the price. 9 months later, it was unusable. The clips slowly fall off after changing the poster inserted.
When I messaged Display sense, they were extremely quick to shift the blame and started suggesting I had left it outside in "strong" winds (which I hadn't) that "force" had been used on the snap frame (which it hadn't) and that the high street was an area of "heavy foot fall" - which makes me wonder what this was even designed for.
Next they started to try and sell me another sign to buy from them!
I gave 2 stars simply because they do respond quickly to be fair to them- besides that very disappointed at the product I purchased and instant customer blame instead of assistance
9 oktober 2025
Omdöme utan inbjudan
Svar från Displaysense
Hi Tara,
Thank you for taking the time to leave your review. We’re genuinely sorry to hear that your pavement sign has not met your expectations and that you were disappointed with your experience.
As mentioned in our correspondence, your order was delivered in October 2024, and we always encourage customers to contact us as soon as any issues arise so we can provide timely support or investigate further.
Our pavement signs are designed to be durable and weather-resistant when used and maintained in accordance with our care guidance; however, as with all outdoor display products, general wear can occur over time - especially in busy or exposed locations.
For clarity, our warranty covers genuine manufacturing faults or defects, not damage sustained during use. This distinction is important, as we aim to handle all warranty claims fairly and consistently to ensure a balanced and transparent process for every customer.
We do appreciate your feedback and the photos you shared, which have been reviewed by our team. While the issue does not appear to stem from a manufacturing defect, we are sorry to hear your frustration and were happy to discuss different options if you required.
Kind Regards,
Paul - Displaysense Customer Care
Great service
Having had some initial issues with the product purchased, the company quickly proceeded to rectify by agreeing to send a replacement. Thank you to Carrie for her assistance and customer service.
6 oktober 2025
Omdöme utan inbjudan
Svar från Displaysense
Thank you Matt for your kindness - glad that we was able to put this right for you. Your new whiteboard is presently in production and will be with you in the next couple of days.
Many Thanks
Ella - Displaysense Customer Care
Svar från Displaysense
Hi Scott,
Thank you so much for sharing your 5-star review of our Heavy Duty Clothes Rail! We really appreciate your feedback. We pride ourselves on getting the price right first time, and we’re so pleased that this matched your experience.
Many Thanks,
Ella - Displaysense Customer Care
High end for kitchen at budget price
Love my display cabinet which we're using in our new kitchen to store glasses as the kitchen felt to hemmed in with a standard wall cabinet. It looks very high end but was only £145. Well made, albeit,my husband struggled a little with putting the doors on in situ, as was a bit fiddly but with two of us, we got it done. The courier delivered to completely wrong address but that's not Displaysence's fault, so I'm not deducting stars.
26 augusti 2025
Svar från Displaysense
Hi Sophie,
Thank you so much for your 5-star review and for sharing your experience. We’re delighted to hear that you love your White Wall Mounted Double Door Display Cabinet with 2 Adjustable Shelves 600mm Wide and that it has helped create a more open feel in your new kitchen.
All our customers really matter to us, so it’s wonderful to know that the cabinet has delivered the high-end look you were after at a great price.
Thank you again for choosing Displaysense.
Best regards,
Displaysense Customer Care Team
Svar från Displaysense
Hi Eliaine,
Thank you for your kind 5-star review. We’re so pleased to hear you’re happy with your 3ft Wide x 7ft Tall Two-Tier White Commercial Grade Heavy Duty Steel Clothes Rail with 160kg Load Capacity and that delivery was speedy.
It’s fantastic to know the rail has met your expectations.
Best regards,
Displaysense Customer Care Team
Utter joke of a company
Utter joke of a company. They show items in stock when they clearly are not. Then they send out multiple dispatched emails when the item hasn’t been dispatched. Communication is mostly via email as you can’t get hold of anyone in their after sales team when you try to call their advertised number. They offered other options (different sizes) after I had informed them that the space is 4ft and that’s why we ordered this size. They don’t read emails properly and don’t fully answer questions put to them. Then to round it all off they cancel the original order and expect us to pay again for a different colour clothes rail. One of the worst companies I have ever dealt with. How they are still in business is beyond me.
27 augusti 2025
Omdöme utan inbjudan
Svar från Displaysense
Thank you for sharing your experience. We’re sorry to hear about your disappointment - we always aim to make the ordering process as smooth as possible.
We have communicated with you via both email and phone and when a direct alternative isn’t available, our policy is to suggest the closest option we have in stock. As explained, when swapping an order, we refund the original purchase and then create a new order for the replacement item. This process ensures everything remains clear and accurate.
Should you require any further assistance, please don’t hesitate to reach back out to us.
Avoid avoid avoid
If you are looking for expensive bad quality this is your store to go to. And please do not believe the 1 year warranty.
Bought a pavement board it is not stable and was falling everyday. The metal snatches and broke 3 weeks after. It is not water resistant as it was claimed. And when I approached them it say that there is an issue with the board within my warranty period they said it is not covered due to misuse.
A display board pavement, I have no idea how can someone misuse it
Avoid avoid avoid at all cost
15 augusti 2025
Omdöme utan inbjudan
Svar från Displaysense
Thank you for sharing your experience. Following our investigation, our quality control team reviewed this case and confirmed, with supporting images, that the pavement sign was damaged while in use outdoors. Our products are commercial-grade and designed for robust performance, but no outdoor item can be guaranteed against damage once placed in a public environment.
For clarity, our warranty covers genuine manufacturing faults or defects, not damage sustained during use. This distinction is important, as we always aim to handle warranty claims fairly and consistently.
We appreciate that negative experiences can be frustrating, but language such as “avoid avoid avoid” does not reflect the service and quality that the majority of our customers report. Displaysense has a long history of supplying durable products to businesses across the UK, and the many positive reviews we receive demonstrate this.
We remain committed to offering reliable, commercial-grade solutions, and we always welcome constructive feedback that helps us improve.
Paul - Displaysense Client Manager
Good quality stuff delivered promptly
Good quality stuff delivered promptly. Easy to assemble. Recommend
22 juli 2025
Svar från Displaysense
Thank you Daisy - great to hear that your wall mounted clothes rails have worked perfectly for you!
Ella - Displaysense Customer Care
Svar från Displaysense
Hi Syful,
Thank you for leaving us a 5-star review. We’re delighted to hear you were pleased with the price of your A1 Silver A-Board Double Sided Pavement Sign Poster Display.
We truly value every customer, and it’s great to know you’ve had such a positive experience shopping with us.
Best regards,
Displaysense Customer Care Team
★☆☆☆☆ (1 star)
★☆☆☆☆ (1 star)
We purchased what was described as a premium pavement sign from this company, but unfortunately the product has been extremely disappointing. Within a very short time and minimal use, we experienced multiple issues — the metal frame began coming apart, the water base leaked, and the poster backing warped even in light wind. These are not minor flaws and certainly not what you'd expect from a product marketed as robust and high quality.
We raised these concerns promptly, within days of receiving the item, but were told the damage was due to "use" and not covered by the warranty. Despite the fact that we reported the problems early and clearly outlined our concerns, the company declined to offer a refund or full replacement.
Their customer service was polite but ultimately unhelpful — offering only a 20% discount on a replacement, rather than standing behind the quality of their product. For a business purchase, where reliability is essential, this experience has been very disappointing.
We would urge others to be cautious before purchasing, especially if you're expecting long-term durability or genuine after-sales support.
27 juni 2025
Omdöme utan inbjudan
Svar från Displaysense
Hi Curtis,
Thank you for taking the time to leave your review. We are genuinely sorry to hear that you have been left disappointed with your recent purchase of our pavement sign.
When you first contacted us, our customer care team worked quickly to investigate the issues you raised. Following a thorough review, no manufacturing fault was identified with the product.
However, we do appreciate how important reliability and durability are for business use. With that in mind, and in the spirit of goodwill, we offered you a 20% discount on a replacement should you wish to proceed with this option.
We always aim to provide products that live up to their description and to offer service that supports our customers. We always suggest alternative options to help our customers where possible.
Kind Regards,
Paul - Displaysense Customer Care Manager
Speed and efficiency and good website
22 maj 2025
Svar från Displaysense
Thank you for taking the time to review our service and store. We hope you're enjoying your heavy duty clothes rail!
Many Thanks
Ella - Displaysense Customer Care
Con merchants and charlatans
Bought 30 x 40 quad poster frame which cost £99. After my purchase, I came across the invoice from Displaysence for another exact same frame I bought from them back in in 2019 - it cost £42.94 back then, that is a percentage increase of over 130%. I realise it was 6 years ago, but can Displaysense really justify a price increase of £56.06?
No great shakes with regard to frame quality. There was a crease on the edge of the plastic cover that’s placed over the poster which left a white mark - quality control sadly lacking there.
If you are contemplating buying one of these frames, I suggest you look elsewhere. You’ll hopefully find something that’s better quality, and much more value for money.
It is quite clear that Displaysense are ladling on the price of these frames because they are industry standard among cinema exhibitors, who can buy in bulk and get heavily discounted prices - where as you pay through the nose for an individual purchase. It’s all a bit of a con really. Displaysense? Display “non” sense more like.
They sent me an email soon after my purchase asking me to write a review and “Get a £5 voucher of your next order”. I did as they asked and posted this very review. Surprisingly my review wasn’t listed and I’ve received neither sight nor sound of this elusive voucher they speak of. Isn't that false advertising?
23 maj 2025
Omdöme utan inbjudan
Svar från Displaysense
Hi WDC,
Thank you for taking the time to share your feedback. We’re sorry to hear that you weren’t fully satisfied with your recent purchase.
We’d like to address a few points raised in your review:
Voucher Eligibility: While we do offer a £5 voucher for verified customer reviews, this is subject to specific conditions outlined in the invitation email. In this case, the review was submitted outside of those conditions, which is why the voucher was not issued.
Pricing Transparency: Your purchase was made through our website, where the price, product description, and checkout total were all clearly displayed. The transaction was completed with full transparency, and the order was placed voluntarily. We understand price changes can be surprising, but the increase reflects inflation, rising manufacturing and material costs, as well as enhancements to the product over the past several years.
Product Concern: We're sorry to hear there was a mark on the poster cover. However, we have no record of you contacting our customer service team about this issue. We would have been happy to assist or provide a resolution had we been made aware.
We always appreciate constructive feedback and are committed to continuously improving both our products and service. If you’d like to speak further, please don’t hesitate to contact us directly at help@displaysense.co.uk
Kind regards,
The Displaysense Team
Absolutely outstanding service and…
Absolutely outstanding service and great product, I would desperately use again. 5 star service.
100% Happy with our perchance.
15 maj 2025
Omdöme utan inbjudan
Svar från Displaysense
Hi Tony,
Thank you so much for your glowing 5-star review! We're thrilled to hear you were so pleased with both our service and the 4ft Wide Black Heavy Duty Clothes Rail.
All of our customers truly matter to us, and it’s fantastic to know we’ve delivered an experience that left you 100% happy.
Kind Regards,
Paul - Displaysense Customer Care
White 5ft display rail
Excellent value for money, great sturdy rail. Holds loads of heavy jackets. We’ve bought before and were again very happy with the product.
Unfortunately the packaging didn’t survive the journey - but the product arrived intact and complete.
22 april 2025
Svar från Displaysense
Hi Diane,
Thank you so much for your 5-star review and for your continued support – it means a great deal to us. We're delighted to hear you're pleased with the 5ft Wide x 5ft Tall White Commercial Grade Heavy Duty Steel Clothes Rail and that it's proving strong and reliable for your heavy jackets once again.
We’re sorry to hear the packaging didn’t hold up during transit, but glad to know the product arrived safely and complete. Your feedback is really appreciated and helps us continue improving.
Thank you for shopping with Displaysense.
Kind regards,
Paul - Displaysense Customer Care
Svar från Displaysense
Hi Stephen,
Thank you for your 5-star review – we’re delighted to hear you had a great experience!
It’s great to know you’re happy with your clear acrylic lectern with shelf. We really do value all of our customers, and your feedback means a lot to us.
Kind Regards,
Paul - Displaysense Customer Care
Great company
Great company, fast delivery of quality items, purchased 6ft clothing rail a lot sturdier than previous rivals makes
22 april 2025
Svar från Displaysense
Hi Stephen,
Thank you for your 5-star review. We’re thrilled to hear that you’re happy with your 6ft Wide x 5ft Tall Black Commercial Grade Heavy Duty Steel Clothes Rail With 160kg Load Capacity and that delivery was fast. It’s great to know the rail feels sturdier than previous ones you’ve used.
All our customers are important to us, and it’s wonderful to know your experience reflects the quality and service we strive to provide.
Kind Regards,
Displaysense Customer Care Team
Purchased a gown rail online
Purchased a gown rail online, delivered next day, quality item, really strong and stable, recommended company A+
23 april 2025
Omdöme utan inbjudan
Svar från Displaysense
Hi Steve,
Thank you so much for taking the time to leave us a 5-star review — we really appreciate it!
We're delighted to hear that you're pleased with your clothes rail and that it arrived promptly the next day. We pride ourselves on offering high-quality, durable products, so it’s great to know the rail is meeting your expectations for strength and stability.
At Displaysense, every customer genuinely matters to us, whether it's a one-off purchase or part of a larger order. Your positive feedback means a lot to our team!
Thanks again for your recommendation and support — we look forward to serving you again in the future.
Kind Regards,
Paul
Displaysense Customer Care
No order number and no reply to emails…
No order number and no reply to emails and phone number doesn’t connect
15 april 2025
Omdöme utan inbjudan
Svar från Displaysense
Hi Dan,
Thank you for your review.
Order numbers are sent via text if a mobile number is supplied or by email if an email address is supplied.
Our phone line is open 9am-5pm Monday to Friday (excluding bank holidays). We have not received any communication from you but we'd be more than happy to help you. Please email help@displaysense.co.uk and the team will get back to you next week now.
Many Thanks,
Paul - Displaysense Customer Care
Horrific customer service 0/10 at best
Absolutely horrified at the terrible service I received today. Avoid this lot at all costs. I’ve been looking for the perfect display cabinet for my needs and after a couple of months searching, found this company and they had EXACTLY what I need (only in silver, not white - but I can live with that) - as I was on their website, there was a countdown clock constantly telling me that I needed order in less than 1 hr to get free delivery within 2 working days so i hurried and placed the order and paid. I then book a handy man to build an install them in 6 days time. Next day, I get an email telling me they actually don’t have any stock - and it will take 2 months or more to get it!!! They offered me to change my order to 3 different alternatives, ( 2 with no lighting so no good and the third is way too big! I politely asked to speak to a service supervisor or management but was refused- 3 times. All they will say is I have either got to wait 2-3 months or cancel the order so they get away with it . Absolutely disgusting that I am unable to talk to management - that is my right as a consumer. Do yourself a favour and avoid this lot. Even the Customer ‘Service’ (Irony) girl on the phone was rude and will not acknowledge that this is an issue. It’s despicable that it’s allowed to happen - selling stock you don’t have but misleading customers by telling them AFTER they have purchased it.
14 april 2025
Omdöme utan inbjudan
Svar från Displaysense
Thank you for your feedback, and we’re sorry to hear about your frustration.
At the time of your order, the item had just gone out of stock and was in the process of being updated on our website to reflect a pre-order status. We completely understand how disappointing that timing must have felt.
As soon as we became aware, our team contacted you with alternative options in an effort to help. While they didn’t meet your requirements, we did try to find a solution and also confirmed you’d prefer to wait for the item to restock, which we've arranged.
To clarify, your order was placed with standard delivery, and the countdown on our website relates to dispatch timings for in-stock items. We're sorry if this wasn’t clear at the time.
Our team attempted to communicate on several occasions to assist, and we’re sorry if that experience didn’t feel supportive. We’ll continue to keep you updated on your pre-order and are here if you need anything further.
Kind Regards,
Paul - Displaysense Customer Care Team Manager
Svar från Displaysense
Hi George,
Thank you for your 5-star review. We’re delighted to hear that you were happy with the delivery and that everything arrived as expected.
Kind Regards,
Displaysense Customer Care Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.