dishmatic.com Omdömen 

204
TrustScore 4 av 5

4,2

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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Very unhappy, would give no stars if I could. Ordered the Dishmatic I-Stand, which was supposed to have flow control and be Leakproof. Arrived fairly quickly and I filled with washing up liquid. I sto... Se mer

Betygsatt 5 av 5 stjärnor

Needed some spare heads for my washing up scrubbing brush. Dishmatic appeared to be the only source so I ordered direct from them a little worried I’ll admit as the price was almost too good to be tru... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Originally purchased the brush in a local supermarket, however, the supermarkets don’t seem to stock any spare brush heads, just the sponges. I was having to replace the whole brush and handle each ti... Se mer

Betygsatt 5 av 5 stjärnor

Transaction was straight forward. Have used the washing up brushes before, and would not be without them. Being eighty nine years of age, I have some experience on the subject. Have introduced ou... Se mer

Företagsinformation

  1. Leverantör av rengöringsprodukter

Skrivet av företaget

Dishmatic was launched in 1985 by EasyDo Products, which was founded in 1968 by the Neumann family. For over 35 years we have been designing, manufacturing, and selling household cleaning tools. Dishmatic was the first fillable and refillable washing up tool which has grown to become a kitchen essential and ‘dish friend’ of choice for millions of households worldwide. We are proud to support UK manufacturing, continuing to manufacture and assemble products at our UK factory in Wellingborough, Northamptonshire.


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

204 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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4,2

Alla omdömen

(204)

59 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Helpful and efficient

Helpful and efficient.
Received brushes quickly.

19 september 2024
Logotyp för dishmatic.com

Svar från dishmatic.com

We are very happy to hear everything went well with your order Susan!
Thanks for sharing your experience and for your kind words, we really appreciate it.

Kind Regards
Dishmatic Team

Betygsatt 5 av 5 stjärnor

Best for washing up

I like ordering directly from Dishmatic. They have more things than just what’s available in the stores and service is always quick and goods are well packaged.

12 september 2024
Logotyp för dishmatic.com

Svar från dishmatic.com

Hi Linda,
thank you so much for sharing your experience with Dishmatic!
We are very happy you are fully satisfied with our products and service :)
Thank you for your kind words and for taking the time to make us a review!

All the best
Dishmatic Team

Betygsatt 1 av 5 stjärnor

Quality Decline: Time to Move On!

I've been a loyal user of this product for many years, but after experiencing several issues with the sponges falling off after just a few uses, I've decided to make a change. It seems like either the glue quality has diminished or the overall product has declined. It's unfortunate because I’ve always loved using it, but I will be switching to another option.

I purchased few 1+6 value packs in October 2023 and shipped them to my holiday home.

22 september 2024
Omdöme utan inbjudan
Logotyp för dishmatic.com

Svar från dishmatic.com

Dear customer,

Thank you for bringing this to our attention and please accept our apologies for the inconvenient. We take all feedback and complaints seriously and we would like to hear from you directly.

Can you please contact us at customersupport@libmanuk.com

Apologies once again and best regards
Dishmatic Team

Betygsatt 1 av 5 stjärnor

Sponges fall off now

I’ve used these for many years but after the last few months with many different packets the sponges just fall off after a handful of uses. They have either changed the glue or are just making them much less quality than they used to. I will be switching to something else which is a shame as I’ve always loved the product.

19 september 2024
Omdöme utan inbjudan
Logotyp för dishmatic.com

Svar från dishmatic.com

Hi Jake,
Thank you for sharing your experience about our product. We are sorry to hear you had issues with it as we understand how frustrating this must be.
Would you be so kind to contact our customer service at customersupport@libmanuk.com

We are looking forward to hearing from you.

Kind Regards
Dishmatic Team

Betygsatt 5 av 5 stjärnor

Quality washing up brushes

Took a while to arrive - 7 working days - but the dishbrushes are of very good quality and last a lot longer than other varieties. Good value for money.

4 september 2024
Logotyp för dishmatic.com

Svar från dishmatic.com

Hi Lisa,

thank you so much for taking the time to write about your experience with us, and for your kind words.!
We will pass your comments regarding the delivery time to the relevant team.

Have a great weekend
Dishmatic Team

Betygsatt 5 av 5 stjärnor

Fast delivery

Fast delivery, easy transaction

5 september 2024
Logotyp för dishmatic.com

Svar från dishmatic.com

Good morning Michelle,

we are very happy to know you are fully satisfied with the service provided!
Thank you for taking the time to share your experience.

Have a great day!
Dishmatic Team

Betygsatt 2 av 5 stjärnor

Leakage between cap & handle

I recently bought a 4 pack sponge refill, filled the wand with detergent, and saw there was a slow leak of detergent between the cap & handle. I went back to buy a replacement wand with sponge hoping there wouldn't be a leak, but yet again a leak. I always place the wand in an upright position so as the soap doesn't come through the sponge. Why is this happening?

23 augusti 2024
Omdöme utan inbjudan
Logotyp för dishmatic.com

Svar från dishmatic.com

Hi Dianne,

we are really sorry to hear about the inconvenient with your handle.
Would you be so kind to send your details via email to our customer service at customersupport@libmanuk.com so they can investigate this further and get a complimentary pack sent to you.
Once again, please accept our apologies.
We are looking forward to hearing from you.

Dishmatic Team

Betygsatt 1 av 5 stjärnor

Lost a 20+ years customer.

Been using Dishmatic unit for over 20 years. Loved it. But my trusty old one gave up the ghost and I bought another one. As others have said, the sponge falls off the unit. Leaks and wastes so much. I have painful hands and the unit was so helpful. I won't even bother with a replacement, because they send out the same faulty type. Planned obsolescence? Well you forgot about your good name and word of mouth. So many people who saw what I used bought one themselves. Now, I've noticed that other companies are making them, so now's time to switch.

24 juli 2024
Omdöme utan inbjudan
Logotyp för dishmatic.com

Svar från dishmatic.com

Hi Loraine,
we are extremely sorry about your experience with our products and that we fell short of meeting your expectations on this occasion. Would you please contact us on +44 (0) 203 115 1800 or send us an email with your contact details at customerservice@libmanuk.com.

We are looking forward to hearing from you.
Kind Regards

Dishmatic Team

Betygsatt 5 av 5 stjärnor

Faultless Customer Service

Like others I had a problem with the sponge coming away from the attachment to the wand, contacted Dismatic and was sent a new set. I even use the detached one when I want to scrub a grubby baking tray holding it over my current sponge wand. Faultless customer service. Hope the manufacturing issue is fixed as these are a great product. Biodegradable replacement heads would be a great innovation 💡 please

3 juli 2024
Omdöme utan inbjudan
Logotyp för dishmatic.com

Svar från dishmatic.com

Dear Ann,

thank you so much for taking the time to write a review, and thank you for your kind words!
We are really happy we could make it right for you and you are happy with the service provided.

Kind Regards from your dish friend!

Dishmatic team

Betygsatt 1 av 5 stjärnor

This useless product!!!

I'm affraid the problem is the same as many other reviews,the new handles do not fit the sponges. The company must be aware of this problem, so why are they still selling them? I have now found that if you snap the back of the sponge it will will clip in ok and it works fine,no leakage.

10 juli 2024
Omdöme utan inbjudan
Logotyp för dishmatic.com

Svar från dishmatic.com

Dear customer,

we are sorry that our product didn't meet your expectation. Please accept our apologies for the inconvenient caused.
Would you be so kind to send your details to customersupport@libmanuk.com so we can get a complimentary pack sent to you.

Thanks for your understanding and Kind Regards

Dishmatic Team

Betygsatt 1 av 5 stjärnor

They fall apart

I used these for years. They used to last until the scourer was worn. Now they fall apart very quickly. The makers have clearly made the disgusting decision to intentionally make their product become artificially defective much sooner than it should so you buy more often. Very shortsighted as I suspect in the long term most users, like myself, will switch away to a different product.

16 juni 2024
Omdöme utan inbjudan
Logotyp för dishmatic.com

Svar från dishmatic.com

Hi Paul,
we are really sorry to hear about your experience and how you feel about our products after many years. We would really love to hear from you - can you give us a call on +44 (0) 203 115 1800.
We really hope to speak to you soon.

Dishmatic Team

Betygsatt 1 av 5 stjärnor

The head detaches from the handle…

The head detaches from the handle constantly. I sent a series of photos to Dishmatic as requested. They thanked me for them. Then nothing. No explanation as to why there is a problem. They said they would send a complimentary replacement but nothing received. The company is selling a product which is faulty and they do not want to offer any assistance.

15 juni 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

They must think we are muppets

I used to be a fan of this product and used it all the time. However this company has clearly taken all its customers (including me) for complete muppets. The quality has gone down ridiculously. I understand as a business you cannot make a product that lasts forever and most of your sales come from refills, however the fact that now the sponge brakes so quickly (last one after two uses) makes it outrageously poor. Changing brands and not going back.

5 juni 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Odd sponge problem but great customer service

I agree with the other reviews about the sponges not fitting on properly at the moment and I’m not sure what is going on. However, I contacted their customer service who were very friendly and helpful and sent me a complimentary pack which are fitting on. A very rare good experience with customer service and I am very grateful that they quickly replied and sorted this out for me, although I don’t know why some of their sponges haven’t been fitting but I really appreciate their customer service.

3 juni 2024
Omdöme utan inbjudan
Logotyp för dishmatic.com

Svar från dishmatic.com

Thank you so much Fi for taking the time to write a review, and for your words of appreciation.
We are very happy to hear that - despite the initial issue with your sponge - you are happy with the way our customer service has solved the problem for you.
Please don't hesitate to contact us again if you need!

Kind Regards
Dishmatic Team

Betygsatt 1 av 5 stjärnor

Useless product.

I would give zero if I could. The soaps seems to come out of sponge when not being used so my draining board constantly has soap liquid on it. The brushes sometimes don't fit properly and don't get me started on the times the sponge has come away from the plastic. This company should really get its act together, there is no excuse for manufacturer incompetence. I will be looking for other products, this is costing way too much in fairy liquid and new refills.

4 juni 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Useless, absolutely useless!

Useless. Must have shares in a dishwashing liquid company! Like others comments on this forum, I’ve used “dishmatic” for years. Recently the sponges have started falling off the handle after just a few uses and they seem to have changed the hole where the detergent is dispensed - it uses sooo much dishwashing liquid, I have to refill it every time I wash up. Not happy Jan. Will be trying another brand in future.

27 maj 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Dishmatic sponges no longer fit properly…

Dishmatic sponges no longer properly fit the handles…there is a large gap at the back closest to handle and the sponge cannot be properly fixed. As a result the sponges keep falling off and washing up with them is a very very frustrating experience..I will not be buying them any more. The sponges used to fit properly and I thought dishmatic was great but not any more…very disappointed especially since Dishmatic has clearly not addressed the poor reviews for same reasons…ergo falling sales I suspect!l

13 maj 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

The dishmatic sponges on handles used…

The dishmatic sponges on handles used to be amazing. I suffer joint issues and holding a sponge/cloth hurt my hands and caused them to seize. These were perfect and helped massively. I don’t know what’s happened but now the sponges fall off the handles after 3/4 uses. Bring back the old ones!

13 maj 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I have used these for probably 30 years…

I have used these for probably 30 years and they would’ve been one of the things I’d take to a desert island! The last year or so they have changed the glue and they fall apart. Very disappointing. I’m going to find a different company.

2 maj 2024
Omdöme utan inbjudan

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