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Direct Wholesale Supplies Omdömen 1 094

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TrustScore 4.5 av 5

4,5

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I have to congratulate the team at Diiedt Wholesale Supplies for their wonderfiul service . I ordered a kitchen mixer tap from them on Tuedsday 12 January 2026 and it arrived in Booragoon, a subur... Se mer

Betygsatt 5 av 5 stjärnor

I rang them before ordering and the nice lady kindly went away and checked that the smoke detectors I wanted had at least 10 years of use as per use by date. So ordered 3 smoke detectors online on Thu... Se mer

Betygsatt 5 av 5 stjärnor

Website was easy to navigate and I found the item I needed very quickly and it was exactly as described on the site. Item was shipped the next day. Follow up from the Company as a first time buyer was... Se mer

Betygsatt 2 av 5 stjärnor

took 6 days to recieve order had to chase it up was then emailed items were on back order another lie as all items ordered were listed as in stock. caused major disption and inconvience to our busines... Se mer

Företaget har svarat

Företagsinformation

  1. Butik för VVS-artiklar

Skrivet av företaget

Direct Wholesale is a dedicated online plumbing wholesaler selling genuine high-quality plumbing products sourced directly from leading Australian and Global manufactures. We are well-known among Aussie plumbers for our integrity, everyday low prices and only supplying products that meet strict quality and safety standards. Avoid wasted trips stuck in traffic or searching the shelves for products and order your products online. You can order on our secure website any time of the day or night and we’ll deliver to your door or job site.

Kontaktuppgifter

4,5

Utmärkt

TrustScore 4.5 av 5

1 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 66 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer
Betygsatt 5 av 5 stjärnor

My Story with Direct Wholesale

This was my first experience with Direct Wholesale Supplies, intial concern was the order is big, and 40 different products i need for my project, and may be an issues with correct items and timely delivery. Wow, I was pleasantly surprised with, great ordering system, prompt reply, more importantly quick delivery and great packaging, I am a royal customer now, and would highly recommend Direct Wholesale. ER, SA

18 december 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Misleading Delivery Information and Unreasonable Cancellation Fee

I am writing to provide an honest review of a recent purchase of a split system air conditioner through the Direct Wholesale website and the subsequent handling of my request for cancellation and refund.

I was comparing several retailers for the purchase and delivery of a split system air conditioner. On the product page, the item displayed a dropdown stating “Brisbane Click and Collect Only.” As with other retailers I was comparing, I understood this to refer to item availability and expected that any delivery costs would be calculated during checkout if delivery were available.

When I proceeded to checkout, a green banner appeared stating “You’ve got free delivery.” At the delivery selection stage, I was presented with multiple options, including Free, Road Express, and Premium, each with associated pricing. I selected Free delivery.

The checkout process then required entry of delivery details, including delivery instructions and “authority to leave,” which I completed. The checkout was finalised successfully.

Following this, I received:
• An order confirmation email stating free delivery to my address, and
• An invoice stating free delivery to my address.

A few days later, I was contacted by the company and advised that delivery was not available for this product, and queried as to why I had entered delivery instructions. I explained the checkout process and the documentation I had received. I was advised that delivery was not included and that the “Click and Collect Only” dropdown on the product page should have made this clear.

As I was physically unable to collect the item or arrange third-party pickup, I requested a refund. I was advised that a refund would incur a 10% cancellation fee, despite the circumstances outlined above. Following further discussion, a 5% cancellation fee was offered.

I am concerned that this type of transaction may not comply with the Australian Consumer Law (ACL), in particular:
• Section 18 – Prohibition on misleading or deceptive conduct
The checkout process, delivery options, confirmation email, and invoice all represented that free delivery to my address was included. This information directly influenced my decision to complete the purchase.
• Section 29 – False or misleading representations about services
Presenting “free delivery” as a selectable option and confirming it in official order documentation for a product that does not support delivery may amount to a misleading representation about the service being provided.

Given these representations, my understanding and actions were reasonable.

Charging a cancellation fee in circumstances where the purchase was made based on misleading information is, in my view, unreasonable and inconsistent with fair consumer practice.

Positive note: After making a three-hour drive to the warehouse to collect the order, the warehouse staff member extremely helpful and professional.

5 december 2025
Omdöme utan inbjudan
Logotyp för Direct Wholesale Supplies

Svar från Direct Wholesale Supplies

Thank you for taking the time to leave your review.

We would like to clarify that this product is clearly labelled as Click & Collect Only in multiple places prior to checkout. The product description explicitly states:

“Only available by Click and Collect from our Brisbane Warehouse. Please do not place order if you cannot collect as cancelled orders will incur order cancellation fee.”

In addition, the dropdown you refer to appears under the heading “Pickup”, further indicating that this product is not available for delivery.

These details are provided so customers can make an informed decision before completing their purchase. Our order cancellation fee is also outlined in our terms and is consistent with standard practice across wholesale suppliers.

That said, we do appreciate you taking the time to share your experience, and we’re pleased to hear your positive feedback about our warehouse team — we will certainly pass that on.

Thank you again for your feedback.

Betygsatt 1 av 5 stjärnor

Maybe a scam

Still have not received my item, even though the transport company said they were here?

9 september 2025
Omdöme utan inbjudan
Logotyp för Direct Wholesale Supplies

Svar från Direct Wholesale Supplies

Hi Lance, thanks for sharing your feedback. It looks like the address entered was incorrect, which is why the courier couldn’t deliver. We’ve arranged redelivery to the correct address and can’t wait for your order to reach you. We’d really appreciate it if you’d consider updating your review once it arrives!

Betygsatt 4 av 5 stjärnor

The ordering process was easy and price…

The ordering process was easy and price was as expected for the product and service (Cheaper elsewhere but up to 2 weeks delay). The negative is the limited trading hours where you can go to collect thr goods. Otherwise all good. Staff were great, giving me notice of the limited operating hours.

25 augusti 2025
Betygsatt 5 av 5 stjärnor

Recommend

Wide variety of products, competitive prices, quick delivery and no fuss warranty claim process.

25 augusti 2025
Betygsatt 5 av 5 stjärnor

11/10 Sevice

I ordered Sunday afternoon & received the goods by 1.30 WA time.The price was a lot better than local pricesGreat company to deal with

15 juli 2025
Omdöme utan inbjudan

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