When I purchased the first solar ac everything worked out great. The second unit I purchased arrived with one out of seven panels cracked. I tried to contact company and sent pictures. No response.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My representative is in S. Africa and I'm in California. He was a nice enough person. But time difference and follow through from his team, were lacking. Just needed Solar Plans. Said they could prov... Se mer
Delivery was long delayed. Communication was nonexistent unless I reached out. The phone number for the person that I traded emails with was not valid. My order was shipped in two separate deliveries... Se mer
The EG4 hybrid mini split arrived on a pallet, neatly wrapped and all three boxes were in excellent shape. Very good service. EG4 does a good job of including the things you need for an easy installat... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We aim to become the top online platform that enables consumers and businesses to purchase solar power systems, helping you save time, money and energy.
Kontaktuppgifter
Fort Worth, USA
- 8486006420
- sales@directsolarpower.com
- directsolarpower.com
3,5
Medel
53 omdömen
Har besvarat 68 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
how easy it was to place my order
how easy it was to place my order. there was an issue with the tracking number. placed a call and the issue was handled quickly and professionally. I received my order on time and the delivery went very smoothly. thank you DirectSolarPower for a great experience with my order.
2 april 2025
Svar från Direct Solar Power
Thank you for the kind words! We're glad to hear the ordering process was easy and that our team was able to quickly resolve the tracking issue. It's great to know your delivery went smoothly and arrived on time. We appreciate your trust and look forward to helping with your future solar needs!
Direct solar made sure i got what i…
Direct solar made sure i got what i needed in a timely manner, despite manufacturing delays! A+ customer service
21 mars 2025
Svar från Direct Solar Power
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us, even amidst manufacturing delays. Providing excellent service is always our top priority, and we're glad we could meet your needs. If you ever need anything else, don't hesitate to reach out!
Excellent Customer Care
Excellent customer care! I had some questions that were addressed immediately and when I placed an order for a couple of batteries, they were delivered in a couple of days! Absolutely a five star transaction!
16 mars 2025
Svar från Direct Solar Power
Thank you for the fantastic review! We're glad to hear that our team was able to answer your questions quickly and that your order arrived on time. We appreciate your support and look forward to serving you again!
The sale of an EG4 12000XP was easy…
The sale of an EG4 12000XP was easy fast and the lowest cost. With prices rising and services declining in some areas, it was a pleasure to text and chat with a human. No AI!
The hardest part will be to install it.
Tom
14 mars 2025
Svar från Direct Solar Power
Thank you Tom! We’re glad to hear you had a smooth and affordable purchasing experience with us. We believe in real, human support, so it’s great to know you appreciated that!
If you need any guidance with the installation, don’t hesitate to reach out—we’d be happy to help. Enjoy your EG4 12000XP!
Great experience, highly recommend…
Having never bought from direct power before I was a bit nervous that the heavy snow might cause delays. When I called to check, the person who answered was very reassuring and understood my concern. They explained how the order was coming in two parts and everything was on schedule. It arrived on time and in great shape in spite of the weather. Great service and product.
11 februari 2025
Svar från Direct Solar Power
Thank you for your review! We understand that ordering for the first time—especially with challenging weather—can be stressful, so we’re glad we could provide reassurance and keep everything on track for you.
It’s great to hear your order arrived on time and in perfect shape, we look forward to serving you again in the future!
worry free and evrything works
11 februari 2025
Svar från Direct Solar Power
Thanks for your review! We're happy to hear everything worked perfectly for you!
Easy to order online and was shipped in…
Easy to order online and was shipped in a timely manner!
29 januari 2025
Svar från Direct Solar Power
Thank you for your review! We're glad you found the ordering process easy and received your shipment on time.
We value your business and are looking forward to serving you again in the future!!
it was easy to understand him when he…
it was easy to understand him when he was talking,
he was very good at getting the item ship,
quick service,
its to bad you don't make a wooden crate to ship them in because they wouldn't show up with all kinds of damage and have to go back, even though the freight company is responsible for the damage it just sets the customer back further on his project that's the only thing that is bad about your company
17 januari 2025
Svar från Direct Solar Power
Thank you for your kind words and for taking the time to share your feedback! We're glad to hear that you found our service easy to work with and that your order was shipped quickly.
We truly appreciate your suggestion about wooden crates. While freight carriers are responsible for any damages during transit, we understand how frustrating the delay can be.
We're always looking for ways to improve our packaging and shipping process, and we’ll definitely take your recommendation into consideration to reduce the risk of damages.
Svar från Direct Solar Power
Thank you for your wonderful review! We're thrilled that you appreciate our efforts to streamline our order process. Thank you for choosing Direct Solar Power, and we look forward to serving you again in the future!
Direct Solar Power cares for their customers!
Direct Solar Power with very prompt with my order of the EG4 Brightmount Rack System, and it was shipped quickly. Regretfully, the box was damaged during UPS shipment and many major components were missing from the package on arrival. Direct Solar Power was alerted to the dilemma and responded quickly. A replacement EG4 Brightmount rack was shipped and received in an expeditious manner. Christian, Thank you so much for your assistance! Superb Customer Service. Merry Christmas Direct Solar Power Team!
6 december 2024
Svar från Direct Solar Power
Thank you for your kind review! We're sorry about the shipping mishap but are glad we could resolve it quickly. Your satisfaction means the world to us. Happy holidays to you as well, and thank you for choosing Direct Solar Power!
Christian had the answers…
had a bunch of questions and Christian answered them. Now hopefully after using three different inverters this one will have the correct software and will solve the problem.
Thanks for the help!
13 november 2024
Svar från Direct Solar Power
Thank you for your review! We're glad we could help answer your questions. If you have any further questions, don’t hesitate to reach out. Thanks for choosing Direct Solar Power!
Eg4 6000xp purchase
I was a bit skeptical of buying from a new company first and spoke to Christian. He answered all my questions and made sure my order shipped quickly. I would buy from them again anytime, and I recommend them.
30 november 2024
Omdöme utan inbjudan
Svar från Direct Solar Power
Thank you for giving us a chance and for your kind words! We’re thrilled we could help with your concerns and that your order was shipped quickly. Your recommendation means a lot to us, and we look forward to serving you again in the future. Thank you for choosing Direct Solar Power!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.