When I purchased the first solar ac everything worked out great. The second unit I purchased arrived with one out of seven panels cracked. I tried to contact company and sent pictures. No response.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My representative is in S. Africa and I'm in California. He was a nice enough person. But time difference and follow through from his team, were lacking. Just needed Solar Plans. Said they could prov... Se mer
Delivery was long delayed. Communication was nonexistent unless I reached out. The phone number for the person that I traded emails with was not valid. My order was shipped in two separate deliveries... Se mer
The EG4 hybrid mini split arrived on a pallet, neatly wrapped and all three boxes were in excellent shape. Very good service. EG4 does a good job of including the things you need for an easy installat... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We aim to become the top online platform that enables consumers and businesses to purchase solar power systems, helping you save time, money and energy.
Kontaktuppgifter
Fort Worth, USA
- 8486006420
- sales@directsolarpower.com
- directsolarpower.com
3,5
Medel
53 omdömen
Har besvarat 68 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
it was an easy purchase
it was an easy purchase, had some technical questions which was handled quickly through their phone support... Thank you
21 augusti 2025
Svar från Direct Solar Power
Thank you for your kind words! We’re glad to hear your purchase was smooth and that our team was able to quickly assist with your technical questions. Providing knowledgeable support and an easy buying experience is what we strive for, and we’re happy we could deliver that for you. We truly appreciate your trust and look forward to helping you again in the future!
Haven’t received my whole order yet.
25 augusti 2025
Svar från Direct Solar Power
Thank you for bringing this to our attention. I can confirm that your inverter and balance-of-system components have shipped, but looking into your order I see the solar panels and battery have not yet been dispatched. I’ve raised a ticket internally with our logistics team to find out what caused the delay.
One of our team members will reach out to you by tomorrow morning with an update on the shipping status and next steps. We appreciate your patience and will make sure you’re kept fully informed until your full system is delivered.
I wish I would’ve seen these reviews…
I wish I would’ve seen these reviews before I ordered from this company. It’s been 2 months trying to get the micro inverters that I paid for $4500 and still nothing they sent me something calling it proof of delivery but there is no signature. So I can’t even try to find them asked all my neighbors nothing.They told me to go to ups and did but as the receiver ups told me that I could not do anything that the sender has to contact them. Now these people want take my calls or answer my emails. So please do yourself a favor and buy from anywhere else I wished I did.
4 september 2025
Omdöme utan inbjudan
Svar från Direct Solar Power
Your order was originally shipped, marked as delivered and signed for. After you raised the concern that you hadn’t received it, we investigated with UPS and dispatched a replacement that same week.
The replacement shipment we sent is also showing as delivered, with a confirmed signature at your address on file. Given that both shipments are confirmed delivered while you continue to report non-receipt, this situation has raised red flags internally. We’ve paused direct replies while we work with UPS to fully investigate what has happened and determine whether this is a genuine delivery issue or a false claim.
Meet all my criteria!
The easier a vendor makes the buying process, the better. For me that means a complete product and price list, simple online ordering, fast delivery, reliable tracking, and real human support. Direct Solar Power checks all six boxes—they’re now a permanent part of my system.
14 augusti 2025
Omdöme utan inbjudan
Svar från Direct Solar Power
Thank you for the thoughtful review! We’re so glad to hear that our process—from clear product listings to fast delivery and real support—made things simple and reliable for you. That’s exactly the experience we aim to provide for every customer.
We’re glad to be a permanent part of your solar journey, and we look forward to supporting you again with your future projects.
WARNING!
BUYER BEWARE – Faulty EG4 12K Hybrid Solar AC/DC Unit & Poor Vendor Support ⚠️
I strongly advise against buying from this seller. They knowingly sold me a defective EG4 12K Hybrid Solar AC/DC unit and refused to take proper responsibility for the issue.
The unit does not function as advertised—it fails to operate using solar DC power alone, even with over 90V and a properly balanced PV system of four panels, as claimed in their documentation and sales kits. After purchase, I was subjected to a long series of ineffective troubleshooting steps that led nowhere. When that failed, they shifted the blame to the manufacturer and completely washed their hands of the situation.
This vendor clearly lacks honesty, professionalism, and integrity. Their customer service was dismissive and unhelpful, showing zero accountability for the products they sell.
Avoid this vendor at all costs. Buy at your own risk.
– Roberto
20 augusti 2025
Omdöme utan inbjudan
Svar från Direct Solar Power
We are very sorry to see your review, especially since just hours before it was posted we emailed you directly to confirm that we would not leave you with a faulty unit. In fact, we specifically offered to escalate the warranty claim with EG4 on your behalf so that you can receive a replacement — something we normally ask customers to do themselves.
We want to be clear: the EG4 12K Hybrid you purchased is covered by the manufacturer’s warranty. Like all distributors, we do not produce or alter the units, and defects, while rare, are addressed through the manufacturer’s warranty process. That is exactly why we offered to step in and assist you directly.
It is not accurate to say that we “refused responsibility” or “washed our hands” of the situation. On the contrary, we went beyond our standard policy by offering to manage the escalation for you. We remain committed to working with EG4 until a resolution is in place for you.
For anyone reading this, please know that Direct Solar Power stands by honesty, professionalism, and customer support. If a unit ever arrives defective, we work with our customers and the manufacturer to ensure warranty protections are honored and a working product is delivered.
We have not gotten the panels we…
We have not gotten the panels we ordered.
4 augusti 2025
Omdöme utan inbjudan
Svar från Direct Solar Power
Thanks for your note, and I’m sorry for the concern this caused. Kristina has already been in touch with you directly, and I’m glad we could clear things up.
The issue that delayed your shipment has now been resolved, and your panels are on their way, as you’ve also been notified personally.
they ARE SCAMMERS
they didnt give me the discount i was quoted for and wouldnt let me return the iteams threated me with restocking fee so i wouldnt return the stuff i was overcharge for and didnt have the minispilt i ordered and then refuse to sell me one after calling me a fruad i saved the convo to report to bbb and my credit card company ps thry are full of shit i have conversation with them saying no taxes and 200 for shipping they are full of bs and my name is jordan sullenberger i dont care who know direct solar are scaming smugbags
1 augusti 2025
Svar från Direct Solar Power
Edit: That is exactly the price that you paid - $200 and no sales tax were applicable to order due to the state you are in - we've shared the proof of this multiple times and it is also visible on your invoice.
The price you were comparing and referring to as a "quote" was the price in cart once our promotion sets changed. That is not applicable to your case as we do not modify pricing on previous orders and promotions change based on season (sometimes a discount is given on the product, sometimes on the shipping or sometimes none). The price you paid remained less expensive than if you would try to go to checkout and view the final price, which again we have shown proof for.
We’re sorry to hear you feel this way. After reviewing your order history and our team’s communications with you, we’d like to clarify — as our representatives explained to you multiple times — prices shown in a shopping cart are not formal quotes. They do not include shipping or applicable taxes, which are calculated at checkout and clearly itemized before payment. You received your items at the agreed-upon price with Alex and within the stated timeframe.
Regarding your request to return the products: as outlined in our return policy (available on our website), returns are subject to a restocking fee to cover inspection, repackaging, and related costs.
While we make every effort to work with every customer equally and serve every customer with the items or services they desire, repeated threats of legal action is not something we accept. As a privately owned company, we reserve the right to decline future business from individuals who engage in such conduct.
We also note that you’ve chosen to post this review under a placeholder name. We will not share your actual name publicly, as we respect your privacy and you seem to wish to remain private.
We aim to treat every customer fairly, and we regret that this experience did not meet your expectations.
The mini split is working fantastic on…
The mini split is working fantastic on ac grid The delivery was not acceptable because there was 3 solar panels instead of 4 at 440w. The battery cables 4 AWG was different then what we had ordered with 4 plugs 5/16 and we ordered 8 plugs 4x3/8 and 8 plugs 5/16. IMO was sent with faulty terminal 2 no contact . A little pipe under the mini split is very fluffy cannot go all the way in for proper water evacuation . We did pay extra for the minor items . Its really a beautiful item and is working nicely so far. however we have not been able to use it on solar yet due to configuration issues with the panels that were sent and the cables for the battery will cost us extra now because the package was incomplete . Unit is very quiet running with acceptable wattage on grid power we will see how it runs with solar and batteries as soon as we can. Unfortunately communication is difficult for customer service is not responding regarding these shipment issues. At this time, we can say we do highly recommend this eg4 12k system.
31 juli 2025
Svar från Direct Solar Power
Thank you for your detailed feedback, and we’re glad to hear you’re enjoying the performance of your mini split so far. We sincerely apologize for the issues you experienced with the delivery, panel configuration, and cable specifications. That’s not the level of service we aim to provide.
At the time of this review, a member of our team has already reached out to you to discuss the situation and work on a resolution. Our goal is to make things right and ensure you have everything you need for your system to operate as intended, including on solar and battery power.
We appreciate your patience and your recommendation despite these setbacks, and we’ll continue to work closely with you until all concerns are resolved.
Svar från Direct Solar Power
Thank you for your kind words! We’re glad you had a great experience and appreciate you highlighting our direct shipping service. We look forward to helping you with your future solar needs!
Everything was great after they got the…
Everything was great after they got the Eg4 hybrid mini splits back in stock. The shipment was pretty quick. My gripe is they didn't show "out of stock" when I ordered it. I was notified after the payment went through a day or two after. A few delays on when they were expected a shipment (which I know is out of their hands).
24 juli 2025
Svar från Direct Solar Power
Hi David,
Thank you for taking the time to leave a review—we really appreciate it.
You're right about the stock status; the product you ordered should have shown as out of stock at the time of your order. We've since made adjustments to prevent that kind of confusion moving forward.
That said, I'm glad everything went smoothly once we had them back in stock and that shipping was quick. We’re always working to improve and feedback like this helps us get better.
Great service for an overseas customer…
Christian Donha went out of his way to facilitate this purchase. Good communication and up to date information was given. It was a pleasure dealing with everyone at Direct Solar Power.
18 juni 2025
Svar från Direct Solar Power
Hi Lawrence,
Thank you so much for taking the time to share your experience with us—we really appreciate it! We’re thrilled to hear that Christian and the team could make your overseas purchase smooth and hassle-free.
Clear communication and up-to-date information are so important, and we’re glad we could deliver that for you. It was truly a pleasure working with you too, and we’re always here if you need anything in the future.
Thanks again for choosing Direct Solar Power!
Svar från Direct Solar Power
Hi Mark,
Thank you so much for taking the time to share your experience with us—we really appreciate it! We’re glad to hear you found our pricing fair and the shipping prompt.
Your feedback means a lot to us and helps us keep providing the level of service you deserve. If there’s ever anything more we can do for you, please don’t hesitate to reach out.
Thanks again for choosing us for your solar equipment!
The panels are great
The panels are great, the price was great, and the actual delivery was better than expected because the driver helped me move the bundle from his truck into mine rather than just drop them off at the location. The only part that bothered me was the lack of a tracking number and shipping date for the first few days when I didn't know if this was a real outfit or a scam. It all turned out just fine, so no real complaints.
12 juni 2025
Svar från Direct Solar Power
Hi Micheal,
Thank you so much for taking the time to share your experience with us—we really appreciate it! We’re glad to hear you’re happy with the panels, the price, and that the delivery went above and beyond your expectations thanks to the helpful driver.
We understand how important it is to have timely tracking updates, especially with big purchases like solar equipment. We apologize for any worry those first few days caused and appreciate your patience while everything got sorted out.
Ordered 2 busbars.Perfect and as…
Ordered 2 busbars and I live in Australia. Perfect and as described on website. Had a problem with shipping but Christian sorted it out ASAP and i made my deadline. Cannot thank them enough.
Truly recommend Direct Solar
20 juni 2025
Omdöme utan inbjudan
Svar från Direct Solar Power
Hi Matt,
Thank you so much for your kind words and for trusting us with your first order all the way from Australia! We're thrilled to hear the busbars arrived just as expected and that we could resolve the shipping hiccup in time for your deadline. It was a pleasure helping you out.
We truly appreciate your business and look forward to supporting you again in the future—whether it's another international order or anything else solar-related!
I have received no tracking…
I have received no tracking information, contacted customer service they gave me a route and approximate time line and said the transportation company would reach out to me when delivery is scheduled. Still waiting for delivery!!
5 juni 2025
Svar från Direct Solar Power
Hi Kevin,
Thanks for your feedback, and I’m sorry for any confusion or frustration caused.
Our system shows that tracking information was sent via email on June 4, 2025, but it's possible it may have ended up in your spam or promotions folder. I understand how frustrating it can be not to see updates.
According to the tracking, your order was delivered and signed for today, June 17. Glad to see it made it to you!
It looks like everything has been resolved, but if you run into any issues with your order or have questions, please don’t hesitate to reach out. Our team is always happy to help!
Good product and shipping price.
4 juni 2025
Svar från Direct Solar Power
Thank you for your feedback! We’re glad to hear you were happy with both the product and the shipping price. If there’s anything else we can help with or if you have any questions down the line, don’t hesitate to reach out. We appreciate your support!
Great customer service
What made my experience so special was the excellent customer service that I received after my shipment didn’t arrive. I called the customer service line and they said they would look into the issue and get back with me in a few hours. Two hours later they let me know what had happened and my package was now on the way.
They made no excuses and followed up with me when they said they would. Greatest customer service I’ve seen in quite a while. Thank you.
31 maj 2025
Svar från Direct Solar Power
Thank you so much for your kind words! We're really glad to hear that our customer service team was able to resolve the shipping issue quickly and while keeping you updated along the way. We know how frustrating delays can be, so we always aim to be proactive, transparent, and dependable. Your feedback truly means a lot to us, and we're grateful you took the time to share your experience. If there's anything else you ever need, we're here to help!
Svar från Direct Solar Power
Robert, we take this sort of situation very seriously and want to provide clarity for anyone reading this.
This order was placed directly through our online website using a valid payment method, and our system (Shopify) marked it as Low Risk for fraud. There were no red flags or alerts at the time of purchase neither from our systems nor from you directly.
We fulfilled and shipped the order promptly to the exact address which was entered at checkout, and even provided status updates to the email on file. On the morning of delivery—at exactly 8:32 AM—you called to request an address change while the package was already loaded on the UPS vehicle and out for delivery. We immediately contacted UPS to attempt a re-route, but due to the tight timeline, they were unable to intercept it.
During that call, there was no mention of a stolen card or fraud—only that your coworker placed the order and that he may have listed the incorrect shipping address once placing the order.
At no point prior to during the order process did you notify us that the card used was fraudulently used. We have full records of all communication— including both via phone and emails.
We are currently responding to the chargeback you submitted with full documentation, including fraud analysis, shipping details, and all communication records.
We want to be as transparent as possible to ensure this situation gets resolved promptly and fairly for both parties. Our team has personally reached out to better understand your side of the situation and see what we can do to work towards a mutually beneficial resolution.
This situation followed an unusual set of circumstances, but we strive to serve every customer with transparency, integrity, and a commitment to quick and fair resolution.
shipped my order the next day and the…
shipped my order the next day and the chat service is a plus.
17 april 2025
Svar från Direct Solar Power
Thanks so much for the great review! We’re glad to hear your order shipped quickly and that our chat support was helpful. If you ever need anything else, we’re always here to help.
I was at first nervious about buying…
I was at first nervious about buying from a newer company but the reviews were good enough to take a risk. i was able to order online and even get clearification with a live person prior to ordering. I have ordered twice and both times the product and shipping communication were on par. i will be ordering again as i expand my system.
17 april 2025
Svar från Direct Solar Power
Thank you for taking a chance on us — we know it can be a bit nerve-racking to order from a newer company, and we truly appreciate your trust. We're so glad our team could provide the clarity you needed and that both orders went smoothly. Hearing that you're coming back as you expand your system means a lot to us. We're here whenever you're ready for the next step!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.