Dreadful communications. To call Cardiff sore there is no direct number, you need to call the 1800 number, then you have to select from 3 Qld regions, NSW/Act. Then once you select NSW, you need to se... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Could give five stars but I'm saving that for another time because I'm sure I'll be a customer again soon. This was my first time dealing with DPS and everything went smoothly. They had the exact prod... Se mer
I accidentally over ordered a part (asked for three of an item, instead of two) and emailed the returns team advising of my mistake (after the payment had been made). I got an email back to say ‘no pr... Se mer
Företaget har svarat
Just before Christmas I bought a spare part for my filter, unfortunately the one I ordered did not fit. I have an old filter and after some back and forth emails it was decided that the part I require... Se mer
Företagsinformation
Skrivet av företaget
Pool and spa equipment, chemicals and spa parts. Largest pool and spa warehouse in Newcastle. Australia wide delivery of pool and spa chemicals, pool pumps, chlorinators, filters, pool cleaners, robotic cleaners.
Kontaktuppgifter
2/28 Pendlebury Rd, 2285, Cardiff, Australien
- directpoolsupplies.com.au
4,0
Bra
1 tn omdömen
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Incorrect sized seal kit delivered
I had my digital vernier in hand whilst on the phone ordering my seal kit.
The wrong-sized seal kit arrived :(
8 februari 2023
Svar från Direct Pool Supplies
Hi Carl,
Thank you for your review. After receiving a photo of what you ordered, I can confirm that we sent out the correct item.
Our customer service team will be in touch to assist you with selecting the correct product
Warm Regards,
Direct Pool Supplies
Great advice and service
Great advice and service
My pool was green.
After water sample and advice given the pool was clear overnight
23 januari 2023
Svar från Direct Pool Supplies
Thank you for taking the time to share your positive experience with us.
At Direct Pool Supplies, we are committed to providing our customers with expert advice and exceptional service. We are glad to hear that our team was able to meet your expectations and provide you with the support you needed. We appreciate your business and value your feedback.
Svar från Direct Pool Supplies
Thank you for taking the time to share your positive experience with us. We are delighted to hear that our staff were extremely helpful in assisting you.
We appreciate your business and value your feedback.
Poor delivery time.After 10 days and…
Poor delivery time.After 10 days and the unit had not arrived phoned to find Direct Poll Supplies did not even have any units.Were not told of this when you took my money. With all the units you sell would have thought it would have been professional to supply another unit?The most important thing is my 90y mother missed out on one of the only things she can do is swim in the hottest 2 months of the year.And don’t blame weather this time as flooding was in the north island. In reply to your reply, please don’t insult me with lies . The unit was on special NOT out of stock as you say. If I was told different would I have purchased it.
3 februari 2023
Svar från Direct Pool Supplies
Hi Chris,
We really hate to hear that anyone has missed out on enjoying their swimming season. Unfortunately, when your order was placed on Januray 24th, this product was marked as a preorder item with a wait time of 2 weeks.
Our staff were quick to communicate what was happening with your order while also offering alternate options. We put your order to the top of the waiting list so that we could get it to you as quickly as possible.
Unfortunately, once dispatched it was stuck at the border due to the weather events in New Zealand, at this stage we couldnt enhance the speed of delivery further
We would have loved to have had a faster turn around time for you, this time we were unable to do that.
Svar från Direct Pool Supplies
Thank you for taking the time to leave us a positive review. We are delighted to hear that you were happy the click and collect service we provide at Direct Pool Supplies. We appreciate your business and value your feedback.
The company was easy to contact
The company was easy to contact. Questions were answered quickly and easily. We were able to order, and pay online, no complications. And delivered to our door. We would definitely recommend them
24 januari 2023
Svar från Direct Pool Supplies
Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you would recommend Direct Pool Supplies to others. We value your business and look forward to continuing to serve you in the future.
After ordering/paying for a new pool…
After ordering/paying for a new pool pump & being told the delivery date it arrived 4 days later.I could have received it 5 days earlier from Queensland, delivered to my home.I prefer to buy local
24 januari 2023
I was disappointed to be told that the…
I was disappointed to be told that the product would be here within the week only to find out the order had been mucked up. I then was told that it had come into the shop and been sent out to another customer, this story changed about twenty minutes later. The goods were paid for up front and we still had to wait over four weeks.
Very reluctant to purchase from this company again
9 januari 2023
Recently purchased a Zodiac DUO DX4000
Recently purchased a Zodiac DUO DX4000 Robotic Pool Cleaner. Excellent pricing and the product works amazing on my pool that has steps and swim out ledges - quartson concrete pool size 8.5m x 4.3m. I know that there are many products available that perhaps could perform as well BUT I am totally satisfied with the DX4000. Now I have one less chore to do - what will I do with the extra hours!
19 februari 2023
Omdöme utan inbjudan
Svar från Direct Pool Supplies
Thank you for sharing your positive experience with us. We are thrilled to hear that you're satisfied with your purchase. We value your business and look forward to serving you again in the future. Thank you again for choosing Direct Pool Supplies.
The staff are really nice and helped me…
The staff are really nice and helped me out a lot.
18 januari 2023
Svar från Direct Pool Supplies
Thank you for sharing your positive experience with us. We are delighted to hear that our staff were really nice and able to assist you in a helpful manner. Thank you for choosing Direct Pool Supplies. We look forward to serving you again in the future!
The staff member was knowledgeable and…
The staff member was knowledgeable and so so helpful
9 januari 2023
Professional knowledgeable and quick service
I needed a plate for my pool skimmer box. Face to face contact with many pool shops, bringing the plate in with me, achieved nothing. No interest. When I contacted Direct Pool it was quite different. Interested, asked for photo's of plate and confirmation measurements. Immediately knee what I needed and it arrived safely in a short period of time.
15 december 2022
Great online service
Great online service. Fast delivery even to WA. Good prices and excellent range. I'll be back
2 januari 2023
unfortunately couldn't supply the…
unfortunately couldn't supply the product
extremely prompt to reply to request
very cooperative in refunding and cancelling my order
recommend this company for further orders
19 januari 2023
Great to deal with
Prices are reasonable and response to enquiries were quick. Will use again!
8 december 2022
New salt Chlorinator cell
It took a while to get exactly what I needed, but the advice was great, and the product arrived in reasonable time (in NZ), am yet to quantify how efficient it is, but so far so good!
17 januari 2023
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