Direct Hockey Omdömen 

125
TrustScore 4.5 av 5

4,3

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Very clear and obvious delivery instructions and online when purchasing items came up with similar results to match that certain product I intended to purchase. Well delivered and only took the nor... Se mer

Betygsatt 4 av 5 stjärnor

Easy to order on line and arrived on time and undamaged. Only comment was that packaging was not great. The box the hockey stick came in had been squashed. The bow of the stick had been wrapped in... Se mer

Betygsatt 5 av 5 stjärnor

I cannot fault the service we received. I rang for some advice about sizing before purchasing a hockey stick, the phone call was helpful and answered quickly. I ordered 4pm Friday and the next day by... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I placed an order and used next day delivery. When the item arrived it was flawed. One quick phone call with a follow up email and photograph of the problem and a returns label was issued by Direct Ho... Se mer

Företagsinformation

  1. Fordon och transport

Skrivet av företaget

Hockey Equipment At Great Prices. Sticks, Shoes, Astros & More From Grays, TK, Adidas & More Leading Brands. Same Day Despatch Up To 3PM.


Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

125 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 88 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,3

Alla omdömen

(125)

52 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Product delivered on time and as…

Product delivered on time and as described

4 december 2025
Omdöme utan inbjudan
Logotyp för Direct Hockey

Svar från Direct Hockey

Hi,
Thank you for your taking the time to leave us a review. We are glad to hear that you are pleased with your order and quick delivery time.
Kind Regards,
Direct Sports

Betygsatt 5 av 5 stjärnor

Got a stick for my kid in quick time…

Got a stick for my kid in quick time and well packaged.
Many thanks

28 november 2025
Omdöme utan inbjudan
Logotyp för Direct Hockey

Svar från Direct Hockey

Hi,
Thank you for taking the time to leave us a review, we are pleased to hear you are happy with your order, and hope you will shop with us again.
Kind Regards,
Direct Sports

Betygsatt 5 av 5 stjärnor

Found exactly what I was looking for

Found exactly what I was looking for at a good price and delivery next day.

20 november 2025
Omdöme utan inbjudan
Logotyp för Direct Hockey

Svar från Direct Hockey

Hi,
Thank you for your review. We are glad to hear you had a positive experience and hope you will order with us again.
Kind regards,
Direct Sports

Betygsatt 5 av 5 stjärnor

Good item and arrived quickly

Good item and arrived quickly. Didn’t need to return.

Sometimes I wish for more photos but I think most companies use what is supplied from the brand

11 november 2025
Omdöme utan inbjudan
Logotyp för Direct Hockey

Svar från Direct Hockey

Hi,
Thank you for your review and feedback. We are pleased you are happy with your order and speed of delivery. You are correct, we only use images supplied from the brand to ensure the highest accuracy in our product listings.
Kind Regards,
Direct Sports

Betygsatt 5 av 5 stjärnor

Easy to find products and great prices.

Easy to find products, at a better prices than other sites. Items came next day and were great!

6 november 2025
Omdöme utan inbjudan
Logotyp för Direct Hockey

Svar från Direct Hockey

Hi,
Thank you for taking the time to leave us a review. We are glad to hear you are pleased with our speed of service and the quality of the products we sell. We hope you will shop with us again.
Kind Regards,
Direct Sports

Betygsatt 2 av 5 stjärnor

I didnt expect the return policy was again paying the delivery

Buying was easy, everything arrive but the size was incorrect so i had to send it back, to do these was dificult and expensive, I had to pay the delivery 2 times so what Ive purchased was almost the same price 4 £ delibery to my house and 4£ to send it back, i didnt realize d about these until Ive seen the return policy.
Im not buying again. Very dificult to talk with someone
And still waiting these until Ive confirmation that what Ive send was OK and hope they return the money for what Ive purchased.

5 november 2025
Omdöme utan inbjudan
Logotyp för Direct Hockey

Svar från Direct Hockey

Hi,

Thank you for your feedback.
It is unfortunate that you found your original order unsuitable, we do provide size guides on our website to best guide you when making decisions.
We are sorry to hear that you feel it is very difficult to talk with someone. Our Customer Enquiries are contactable via email and phone Mon-Fri 10am-5pm and are happy to answer all customer queries in this time.
Our Returns Policy is also readily available on our website to read before confirming an order with us. And does also state that we aim to process returns within 2 working days of receipt. In line with this, as your return was received by us on Friday we can expect this to be processed by the end of today.

Kind regards,
Direct Sports

Betygsatt 1 av 5 stjärnor

DONT SHOP HERE

DONT SHOP HERE. This shop has the worst returns policy I’ve ever seen. If you return your parcel in the box it came in they will charge you £5 for ruining the box by sticking the returns label on it. Also I only got half my refund when I’m due a full refund so now I’ve got to spend time contacting customer service to find out where my money has gone. Be careful when buying from here. I’ve had a very bad experience.

28 oktober 2025
Omdöme utan inbjudan
Logotyp för Direct Hockey

Svar från Direct Hockey

Hi Sascha,

Thank you for your feedback.

You did not return the box in the same condition as we sent it to you in. You stuck your return label to it. We cannot resell items in this condition. Would you be happy for a new customer to receive an item with all of your personal details on it?

We offered you the option to pay for a new box, and you agreed to this. This does not amount to half of a refund. You paid £34.99 for the shoes and have been refunded £26.00; the difference being the £5 box fee that you agreed to and the £3.99 for the return label that you used. Return shipping is not free for us so this is a cost we must pass on to the customer.

It is always advisable to familiarise yourself with a retailer’s Return Policy in advance of making a purchase with them so that you are well informed incase you need to make a return.

We thank you for providing us with a further opportunity to clarify our terms and conditions for you.

https://www.directsportseshop.co.uk/Return/ReturnsPolicy

Kind Regards,
Direct Sports

Betygsatt 5 av 5 stjärnor

Very impressed

Very impressed with the first order so made a second order with DirectHockey. I like how I can choose the delivery carrier and what day to deliver. One was delivered early and the other on time as expected. Had to return 1 item and arranged to be collected from home. Refunded soon after so very happy. Will use again.

8 oktober 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Really bad service

Really bad service. I wanted to return a pair of shoes 22 days after I bought them, I sent a request as it is a short return window and have heard nothing back. Note to self always check the return window, 21 days is too short.

13 oktober 2025
Omdöme utan inbjudan
Logotyp för Direct Hockey

Svar från Direct Hockey

Hi Mrs Sewell,

Thank you for your feedback.

While the standard return window is 14 days, our extended 21-day policy offers added flexibility and is quite generous by comparison.
Can you please advise how you contacted us as no email or telephone call goes unanswered and I can see nothing outstanding from you?

Kind Regards,
Direct Sports

Betygsatt 1 av 5 stjärnor

Avoid at all costs

Attended local company which has always accomodated walk in's and told click and collect only.
I have then been accused of directing profanities towards a member of staff after being turned away, i never said a word to the memer of staff.
Disgusting after using them since they were a small company on the riverside unit and great customer service compared to what they are now.
Use other companies like one sports

30 september 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Am furious with this shoddy company

Am furious with this shoddy company. Ordered some hockey boots that never got delivered. They agreed to refund me but left me £10 short. Thee are plenty of better companies to use. Avoid

29 september 2025
Omdöme utan inbjudan
Logotyp för Direct Hockey

Svar från Direct Hockey

Hello,

I can find no order in our system with your details. Can you please provide your order number so I can look into this for you?

Kind Regards,
Direct Sports

Betygsatt 1 av 5 stjärnor

Unhelpful customer service

Ordered hockey shoes and paid for delivery on specific date. Shoes didn't arrive then. Company unhelpful when contacted and haven't replied to my last email

17 september 2025
Omdöme utan inbjudan
Logotyp för Direct Hockey

Svar från Direct Hockey

Hi,

Thank you for your feedback.

I am sorry you have encountered an issue with your order. I cannot see any outstanding communication from you. Can you please send an email to enquiries@directsports-eshop.com and provide us with your order number so I can look into this for you?

Kind Regards,
Direct Sports

Betygsatt 5 av 5 stjärnor

Good experience

Really good first experience with Direct Hockey. Good choice of products, great prices, fast delivery. Would buy from again

5 september 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great hockey shoes!

Delivered on time and great astros, which look just as pictured. Being at sale price made them even better value. I have one very happy girl at the start of the hockey season!

1 september 2025
Omdöme utan inbjudan

Detta är Trustpilot

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