Very clear and obvious delivery instructions and online when purchasing items came up with similar results to match that certain product I intended to purchase. Well delivered and only took the nor... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Easy to order on line and arrived on time and undamaged. Only comment was that packaging was not great. The box the hockey stick came in had been squashed. The bow of the stick had been wrapped in... Se mer
I cannot fault the service we received. I rang for some advice about sizing before purchasing a hockey stick, the phone call was helpful and answered quickly. I ordered 4pm Friday and the next day by... Se mer
Företaget har svarat
I placed an order and used next day delivery. When the item arrived it was flawed. One quick phone call with a follow up email and photograph of the problem and a returns label was issued by Direct Ho... Se mer
Företagsinformation
Skrivet av företaget
Hockey Equipment At Great Prices. Sticks, Shoes, Astros & More From Grays, TK, Adidas & More Leading Brands. Same Day Despatch Up To 3PM.
Kontaktuppgifter
Wynyard Avenue, TS22 5TB, Stockton-on-Tees, Storbritannien
- directhockey.co.uk
4,3
Utmärkt
125 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 88 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
All good straightforward and delivered…
All good straightforward and delivered on time.
5 mars 2025
Omdöme utan inbjudan
Ordered my son's hockey stick
Ordered my son's hockey stick. Came when stated and was perfect. Definitely a company I will use again! One happy customer 😀
23 mars 2025
Omdöme utan inbjudan
Ordered hockey shin pads
Ordered hockey shin pads, arrived on time and good price no issues at all really please and would use again.
10 mars 2025
Omdöme utan inbjudan
Ordered a hockey stick
Ordered a hockey stick, and it came with deep scratches near the handle region. Sent back and still waiting for my refund.
10 mars 2025
Omdöme utan inbjudan
Svar från Direct Hockey
Hi Lucy,
Thank you for your feedback. I am sorry that the stick you received was damaged. We do not sell used goods so I can only assume this has come in from the manufacturer this way. I can see that you opted to have a refund rather than a replacement item and this was issued for you on 14th March, before you left your review.
Kind Regards,
Direct Sports
Easy to use service
Easy to use service. Range of products available at reasonable prices. Swift delivery and item arrived in good condition. Thank you.
27 februari 2025
Omdöme utan inbjudan
pro hockey direct / hockey direct
This is the same company as pro hockey direct. Unfortunately I have had a similar experience to others. Non delivery of products and no refund. No number to call. No complaints / customer service numbers. Please avoid.
15 februari 2025
Omdöme utan inbjudan
Svar från Direct Hockey
Hi Josephine,
We are not the same company. Please remove your review.
i can assure you Direct Sports do deliver orders, and we do have easily accessible contact details on our website.
The last order I can find in our system for you is from September 2022 so I can only assume your complaint is with another company.
Kind Regards,
Direct Sports
Great company- had the shoes I wanted
Great company- had the shoes I wanted
Best price I found and SUPER fast delivery. All round very pleased
4 februari 2025
Omdöme utan inbjudan
Sadly ordered an indoor stick and tried…
Sadly ordered an indoor stick and tried to return. This was just returned back saying it had been used (which it hadn’t- it was returned the same day it was received!). Could get through on the phone to try an explain so have given up. Poor service sadly
27 januari 2025
Omdöme utan inbjudan
Svar från Direct Hockey
Hi Jon,
Thank you for your feedback though I am unable to locate an order in our system for you matching the situation you refer to.
Can you please provide your order number so we can look in to this for you?
Kind Regards,
Direct Sports
Awesome
Firstly they actually had the gloves we needed unlike Amazon, secondly - good price, thirdly - very quick delivery. Whats not to like!!
22 januari 2025
Omdöme utan inbjudan
Reliable
I have ordered from here a few times. All the items have been great quality, as described, and have arrived quickly. Would definitely order again if needed.
16 januari 2025
Omdöme utan inbjudan
I ordered a hockey stick on express…
I ordered a hockey stick on express delivery to arrive by 15/01/25 by Royal Mail … no stick … contacted the company who blamed Royal Mail saying that they have decided to down grade to standard delivery and the earliest I will get it is 23/01 … no apology just a ONE pound delivery refund as they said that I am now paying standard delivery rates … unbelievably bad customer service .. just kept saying “your issue is with Royal Mail not us” !!!
16 januari 2025
Omdöme utan inbjudan
Svar från Direct Hockey
Hi Mrs Gliddon,
Thank you for your feedback, though this is a review of your chosen delivery company. We received your order after our 5pm cut-off on 13th January and so it was picked, packed and dispatched the next morning, at 9:09am. This is very prompt considering we open at 9:00am.
Your order was dispatched via your chosen method of Royal Mail 24 Tracked, with delivery expected to be on 15th January. Unfortunately Royal Mail do not advise us of any issues they encounter with their deliveries and so we were not aware of any delay with your order to be able to inform you of this.
We did investigate this for you with Royal Mail as soon as you had made us aware that your order had not arrived within the expected timeframe.
I can your order was delivered to you on 17th January and we have issued a refund of your upgraded delivery charge, since we do not expect you to pay for a service you have not received.
If there is anything further we can assist you with, please do not hesitate to contact us.
Kindest Regards,
Direct Sports
Recommend
Very nice and easy to use website. Love the quick delivery times.
12 januari 2025
Omdöme utan inbjudan
Still haven’t received item
Still haven’t received item which was a Christmas present for my son.
Just told problem with delivery but nothing else.
Still waiting… disappointing
14 december 2024
Omdöme utan inbjudan
Svar från Direct Hockey
Hi Angela,
Thank you for your feedback.
I can see you placed your order with us on 23rd December at 14:10. This was picked, packed and dispatched for you by 14:17 that very same day. Since the next day was 24th December, Christmas Eve, this was not expected to be delivered as DPD were not operating with usual business hours. The earliest this would have reached you would have been 27th December. Having tracked this with DPD I can however see that your parcel was routed to the incorrect delivery depot which is what caused the delay.
I have issued a refund of your delivery charge today since you paid for a service you did not receive however we would always expect our customers to contact us directly whenever there is an issue so that we can assist, rather than rely on a third party review site. We would have followed this up with DPD and refunded the delivery fee at the time for you.
Please let us know if there is anything else we can help you with. We can be contacted Monday-Friday 9:00am-5:30pm either by email at enquiries@directsports-eshop.com or by telephone on 01740646961.
Kind Regards,
Direct Sports
Excellent Customer Service
The product is a Christmas present so has yet to be put to use. This review is about Direct Sport's customer service.
The product was sent via Royal Mail. Royal Mail managed to delivering to the wrong address. It took time to work out how to contact customer services by phone but once through the service was excellent. The mis-delivery was soon confirmed and responsibility for resolving the issue accepted.
Four days later the parcel was safely delivered.
A good effort at the height of the Christmas rush.
19 december 2024
Omdöme utan inbjudan
Great experience
Ordered an indoor hockey glove but it was too small. Returned it with no hassle and requested a larger size, which was promptly delivered. Good fit and quality. Very happy overall.
30 november 2024
Omdöme utan inbjudan
I ordered the hockey stick and ball for…
I ordered the hockey stick and ball for my grandson, choosing the length on advice from my SIL. I had paid for express delivery to ensure it arrived on time, and delivery was when stated.
Grandson was thrilled with the stick. Unfortunately it was too short so I returned it for a refund.
Customer service were quick to respond with advice and my refund was dealt with promptly.
29 november 2024
Omdöme utan inbjudan
Excellent Service
I placed an order late on a Thursday night and requested delivery to my local post office , on Saturday afternoon I get notified my parcels are ready for collection . Excellent service !
5 december 2024
Omdöme utan inbjudan
Great Service
Ordered a Grays hockey stick, glove and shin guards, all arrived within 2 days and perfectly packaged. Really happy with products and service, will shop with you again
2 december 2024
Omdöme utan inbjudan
Easy to order and fast delivery
Easy to order and fast delivery for Xmas! Web site simple to navigate and no issues with the delivered parcel.
2 december 2024
Omdöme utan inbjudan
All good
All good - ordered online - delivered on time....my sons had told me the wrong size...easy return and prompt delivery of the replacement....very happy....and my son is happy with his shoes.....
25 november 2024
Omdöme utan inbjudan
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