Dior Omdömen 128

On 30th March, I purchased e-vouchers to be emailed directly to my friend on 29th April as a birthday gift.

The e-vouchers never arrived despite Dior debiting my credit card on 30th March (5 weeks ago).

Customer Services do not reply to any emails nor return phone calls with any updates.

The standard response is “your issue is under investigation”….

What is there to investigate? Dior took my money on 30th March and did not supply the product purchased….. the outcome of the alleged investigation, in my view, is theft!!!

No accountability, shambolic service & outrageous ethics!!

A prestigious brand that spends $millions on advertising which is likely funded by customers who are being robbed.

** SIMPLY DISGUSTING DIOR **

I returned two orders in full weeks ago, DPD proof they’ve been received and no refund, no emails, can’t get through in the phone. It’s basically theft. You have my money and your products not sure how this allowed?

Placed an order for a set of items and when i opened the parcel, 2 of 3 items were missing. Paid so much money for nothing. I ve been emailing them since February and its almost May… no solution
I have sent emails, video proof of opening my package… nothing
They do not take accountability or responsibility for anything. Their customer service is an absolute joke!!
Stay away from them!
I wouldn’t recommend them to anyone

Simply put: there is no customer service at Dior. I placed an order on Dior.com and upon confirmation I saw that my address had not been updated. I have been holding and listening to your recorded messages since I placed the order this morning. Do you ever answer your phones? If you do not answer your phones, then at least let the customer know how much time they will waste listening to the awful messages and awful music. My order is set to go to the wrong address due to your website not updating my details as requested.

I actually quite liked the product I bought from Dior. However I have just came across some distressing content about animal testing including beagles and I am shocked to discover that Dior is not a cruelty free brand which disgusts me. Will never buy from again.

Worst service I have ever received in my life!

For such an expensive company, you would think they have excellent customer service but no, they are just a greedy company with lazy customer service agents.

I purchased two separate orders mainly for the Mother's Day Couture gift boxes which I was told I would receive in my orders but did not. I reached out the same day and I received a response from Norah who just apologised. I did not care too much, I decided to find two other items just so I could get the correct gift boxes which Norah helped me place and assured me that I would receive the gift boxes. They arrived 2 days later but again, no gift boxes and the items were also incorrect. This was extremely upsetting as I am still waiting for my refund for these orders and even my initial order which I placed 6 weeks ago. I then received an email for one of these orders saying my refund is blocked. I immediately called Dior to get this straightened out and was helped quote swiftly by a lady whose name I did not catch, however, my other two orders are in the air with no refund/updates.

My main complaint here is about Norah. I reached out to her over 5 days ago and she simply ignored me until I called Dior and was correctly refunded. Only then did she jump to my message and claim credit for my refunded order. She then accused me saying that my order did contain the gift boxes, however, I told her to look at the proof of delivery as the parcels were way to small to fit the gift boxes. I even offered to send a picture of the packaging boxes I received. She just left the conversation.

I really do hope Norah learns how to handle customer queries as this is not the level of service I expected at all from Dior. Disgraceful. Will never be shopping here again.

Parcel was handed to another resident - even though I was in and there’s a secure parcel room in the building - now 3+ weeks after this date and Dior are still disputing my complaint. Refusing replacement or refund. Claimed to have raised an in destination with DPD ( who have confirmed no investigation has been raised) and then emailed stating deliver shows you received the parcel - even though I’ve emailed them proof they have it to another person with a clearly different surname. For such a big company their customer service is the worst I’ve experienced. Will not be purchasing from then again.

Dior need schooling in customer service. No class, No care, just generic email response that didn’t make any sense to what I complained about. Just a long message about how great they are. The word narcissistic springs to mind, no accountability no advice no help just self promotion.

I’m so disgusted with the attitude of Dior customer service. I spent over £80 on products in Brent Cross which happens to be over 40 miles away from me and I was driving back home. The woman gave me the wrong bronzing stick I specifically requested number two even after we tried it on and she said it was a good colour on me. Stupidly, I didn’t look at the bag when I got home. I found out that she’d given me number one for very fair skin.

I call customer service who told me there’s nothing they can do except wait for me to receive a return envelope to send it back once they receive it they will send me the right product out

How disgusting no apology nothing. For somebody that’s going through radiotherapy and has to be doing this five days a week it was my one day that I ran into the store to get something to make me feel better.

And disgusted and I should’ve looked at the reviews in the first place. How can you do something like this to somebody that’s going to be such a dramatic life change

Shame on you, Dior!!!!

If i could give 0* for Dior Beauty Product Packaging Quality i could.

They have lost me as a customer for good... never again .

I'm suprised a company like Dior would do these things but not only did I order in November, a 200ml Sauvage EDP bottle directly from their website, they sent a 100ml Parfum (weaker smell/strength and smaller size). I contact customer service who reply slowly and then they say they can't help, they think they sent the right item...I literally have black and white evidence of the order confirmation and what I received and I emailed this to them. I wouldn't expect this from Dior at all, maybe from Primark yes.

This company is absolutely shocking, my order was placed in December and I’m still to receive my order, I’ve emailed on several occasions with no response. Avoid at all costs!

Appalling customer service. I tried returning an item, got an email saying I would be sent the return label within 30 minutes. No label arrived. Emailed again and got no response. I went on chat this morning, got connected to "Victoria". I told her the issue, guess what? The chat got disconnected. I am now stuck with a package I dont want so am £180 out of pocket. I will stick to using Boots from now on.

I have placed an order for a perfume,Vanilla Diorama and I was so excited about it,nothing to do with the notes,I cannot smell the vanilla at all,it is a very plasticky smell 😢I’m so disappointed as it was quite expensive

⭐☆☆☆☆ – Extremely Disappointing Experience with Dior Customer Service

I ordered a brooch from Christian Dior last Thursday as a birthday gift for my best friend. The website clearly stated a 3–4 working day delivery, which is why I did not choose express shipping.

Three days later, my order was still marked as “placed” with no processing update. After contacting customer service, I was told the item was not available in the warehouse and that they were waiting for confirmation from a boutique in Paris — something that apparently takes several days.

I was later informed by another agent that my order would definitely not arrive by Friday, meaning more than 8 days after purchase, and that this was somehow my fault for not choosing “fast delivery.” This is unacceptable when standard delivery is advertised as 3–4 days.

I contacted Dior again to ask if the item could be delivered to Lisbon, as I am travelling there, and was told I couldn’t change the address. As a last attempt, I asked if the birthday recipient — who is currently in Paris — could simply pick up the already-paid item from the boutique. The answer was no, with no reasonable explanation or alternative solution.

The only options offered throughout this entire process were to order something else or cancel my order.

For a luxury brand, this level of disorganisation, poor communication, and lack of accountability is shocking. My partner has ordered from Dior many times before, with deliveries arriving within 24–48 hours, which makes this experience even more disappointing.

This was by far the worst customer service experience I’ve had with any designer brand. Dior failed to meet its delivery promise and took no responsibility for it. Unless this is addressed properly, this will be the last time I purchase anything from Dior.

Scumbag, i order items and paid for a next day delivery ... near a month and still not receive the item. Their website continue scamming people and getting worst and worst
costumer service ? unprofessional at all and rude.

I ordered a Dior scarf on 15 December 2025, intending it to be a Christmas gift. The item was only finally delivered on 6 January 2026. This completely defeated the purpose of the purchase and caused unnecessary embarrassment.

The entire delivery arrangement was a complete disaster. I never expected such incompetence from a luxury brand like Dior. Ordering online from Dior is an experience I would strongly advise others to avoid, as it seriously damages the brand’s reputation.

Throughout this process, I contacted customer service multiple times. The responses were meaningless and repetitive — simply asking me to “be patient”. There was no real assistance, no escalation, and no sense of responsibility. I wasted a significant amount of time chasing for updates that should never have been my job.

The courier company Temis is utterly unreliable and unprofessional.
• The first delivery attempt was made without any prior notification.
• After the failed attempt, there was no follow-up or response.
• When a new delivery was finally confirmed in early January, I stayed at home waiting, only to be informed at the last minute that delivery could not be made and had to be rescheduled again.

It is unacceptable that Dior continues to use such an incompetent courier. A luxury brand should not work with a courier of this standard.

My Order ID is EC03867752. Dior management should review this case carefully to see how poorly customer service handled the situation and how badly the courier failed at every stage.

Ordering Dior should be a pleasant and enjoyable experience.
Dior online shopping left me feeling angry, frustrated, and completely helpless.

Rhaky from Dior customer service was so helpful, compared to other agents. She was caring and attentive. She understood my situation and she really tried to assist me for a resolution.

She is a asset to your team and she deserves a pay rise. Or a free fragrance of her choice !

Thank you Rhaky x

Absolutely terrible lipstick was supposed to be delivered the day before 24 hour delivery dpd left a photo which shows was under a tree on a public footpath the customer service is patronising ignorant and very cocky I will never buy from them again I'd advise anyone to avoid I wish I had read the reviews first

Day 1 received package which clearly had damaged contents (visible staining from contents), messaged Dior. Day 2 received email reply requesting photos, photos sent - nil reply. Day 3 nil reply via email, WhatsApp'd them - nil reply. Day 4 nil replies, Phoned them and was told it would be sorted. Day 5, nil replies. Day 6 nil replies, WhatsApp'd them again, nil reply. Day 7, messaged via website requesting return and refund for whole order, wife will be disappointed but I'm sure there's better stuff out there.