I haven’t been able to get a hold of anyone for months !! Can’t get a new provider because I can’t get this one cut off as still saying live but not had internet for a month sent emails left messages... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Abandoned for 3 months, no calls backs, no customer support but they sure as hell took the money for a broken internet connection. Digusting. Cancelled my Direct Debit, hopefully someone will contact... Se mer
Everything has been great! After fighting with other larger providers (looking at you, Vodafone!) ordering fibre via DigitalHome's website was a breeze. Straight forward ordering; quick appointment se... Se mer
Företaget har svarat
Not long with this company but so far impressed. Chris has been excellent, contacting us on a regular basis to make sure everything is OK and if I need anything which is absolutely refreshing compared... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Faster, better broadband. Focused on your digital home experience, we have launched our hyper fast broadband built upon our partner CityFibre's UK network. Simple pricing, fanatical about service, join our community. Together we can change what matters!
Kontaktuppgifter
13 The Rise, TN13 1RG, SevenOaks, Storbritannien
- 033300155156
- help@digitalhomeuk.com
- digitalhomeuk.com
2,9
Medel
219 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Not a very good experience very slow…
Not a very good experience very slow sorting installation problems out
Contacting customer services very difficult and when you get a human not very helpful.
Dreadful experience on installation day then left with no service for over a week.
13 juli 2022
Svar från Digital Home
We realise the recent issues affecting certain installations have been very poor. We understand how that impacts your experience and we have also expanded our customer service capacity, while giving greater clarity on routing help enquiries. We were able to resolve all of your issues we understood to your satisfaction and trust our performance ongoing will be significantly better.
Failed to connect 1st July 2022
Failed to connect 1st July 2022. Engineers could not find connections box in my area
13 juli 2022
Svar från Digital Home
Hugely disappointing that a data error resulted in us not being able to connect you. It is an area of improvement we are working on with our access network partner and will endeavour to improve.
Not Happy
The rep came to my door, the engineers came few days later,told should be working in half hour. It’s never worked, had to get my son to try and find a number to ring, asked to have it disconnected because they just kept passing the buck. I was also told they wouldn’t take the money till next month, oh they grabbed that out my bank pretty quick. My son has been trying to get Someone to send me the packaging and address to return items and for them to disconnect because it has NEVER worked and also to give me my money back and still haven’t had a response or an apology for all the hassle for nothing!!! Not Happy with the company at all!!
12 juli 2022
Svar från Digital Home
Your refund and contact cancellation has been completed. We realise you have been badly impacted by the issues we have had with our access network partner on certain new installations. We do apologise for this and the issue is being resolved going forward.
A poor start
Broadband is as installed 7/7/22 after an initial delay due to preparation works not being carried out. Since the instillation the broadband has not allowed any devices to connect to the internet. Still waiting on a repair as promised, yet to see if the speeds actually live up to their promise.
11 juli 2022
Svar från Digital Home
We do apologise for the poor experience and will have this issue resolved as quickly as possible.
Very fast connection and quick…
Very fast connection and quick installion, unforunately we had to leave Digitalhome due to some issues with our gaming consoles being unable to connect.
Customer service had been great with their assitance and understood when things couldn't be resolved on our end. Can't go wrong with these guys!
8 juli 2022
Omdöme utan inbjudan
Svar från Digital Home
Appreciate the guidance and feedback. Thank you for sharing.
Great work done by the female fitter
5 juli 2022
Svar från Digital Home
Excellent news and appreciation for the installation teams. Many thanks for sharing.
Fast internet it’s just what we needed
5 juli 2022
Svar från Digital Home
Excellent news and thank you for sharing.
Really efficient
Really efficient, polite and friendly installation team. Minimum fuss, no inconvenience. Thanks
4 juli 2022
Svar från Digital Home
Wonderful. Delighted the onboarding experience has been positive and thank you for raising the work undertaken by the installation teams. Many thanks for sharing.
Leanne is awesome!!!
I was contacted by Leanne about a connection to Cityfibre in Wolverhampton. Very friendly and very helpful. Thank god we now have an alternative to the giant ISP`s that deliver poor products and customer service. I literally had a real-time chat with a person over email about my connection!!. Thanks again guys.
4 juli 2022
Omdöme utan inbjudan
Svar från Digital Home
Massive thank you for raising the work of our in area sales teams, it is appreciated and will be shared. Welcome onboard to the hyperfast broadband community.
Had issues at the Start of no Internet
Had issues at the Start of no Internet, company very helpful, reset the blackbox on the wall and bingo my Internet was working and haven't had any issues what so ever, the speed they said I would have got it spot on, wifi doesn't go down, best desicion I did was to move to digital home
3 juli 2022
Svar från Digital Home
Many thanks for sharing. We have definitely had some short term issues on installation day launch in new cities and appreciate you allowing us to work through them to resolve. The good news is we will return to a 'best of' installation experience, combined with the network and service teams, we trust will deliver a great performance.
Installing an ariel
A1 aerials were excellent arrived promptly worked efficiently would tell anyone to use this company
1 juli 2022
Svar från Digital Home
Delighted and many thanks for sharing.
This company has no customer service…
This company has no customer service the Internet is all over the place I have returned my service with Virgin and this company has switched off the Internet without notice DO NOT JOIN
30 juni 2022
Svar från Digital Home
We work hard to provide a quality network experience and service. Despite the significant resource time given in your case in the build up to installation, installation and post installation engagement, we were unable to address your requirements. We enabled you, at our cost, to seek service elsewhere.
Great Internet speed
Great Internet speed, no slowing down, kuds am happy that xboxes don't crash threw a game...well happy customer
29 juni 2022
Svar från Digital Home
Thank you for sharing and delighted the network performance is delivering as we are designed to do. Welcome to the hyper fast broadband community.
After constant issues with sky tv we…
After constant issues with Sky TV and constant price increses and having to have a phone line just to have WiFi we decided to try Digital Home. Everything from start to finish was straight forward quick and easy there was no messing around. We signed up, got an install date for 2 weeks, but was installed within 3 days. The install was fast and the guys were clean with their work and tidied up after them. We had some teething problems but genuinely couldn't fault the customer service! Fast response and hands on job the team and managers acted to get the issues rectified. Very happy with the service, the customer service quick response, and the price NO MORE RIDICULOUS CHARGES (previous provider) and the fact it's just WiFi no phone line needed perfect for us. Thankyou Digital Home for going above and beyond. 5***** A+++++
29 juni 2022
Omdöme utan inbjudan
Svar från Digital Home
Thank you very much for sharing and we do hugely appreciate that we had to work to overcome an installation day issue, that took a few days to resolve, however you allowed us to do so. We are working hard to deliver a great service and network performance, there are areas to improve but we know we are getting it right.
Digital Home Should have surveyed and…
Digital Home Should have surveyed and realised that the access to property was through a 50 year old conduit to a toilet,laid by BT when house was built .
Engineer thought that we had built an extension ! before realising that all the properties in the street were built more or less the same.
Cancelled contract no hassle their mistake.
28 juni 2022
Svar från Digital Home
Unfortunately we do have the odd data error. We work diligently to try to ensure we only market our services to properties we can connect through our access network partner. This work is ongoing and we endeavour to improve and reduce the number of instances like yours where we are unable to connect. A range of survey work is done both at the time of network expansion, confirming properties are ready for service and in the lead up to an installation. These errors are both disappointing for us both, as well as costly for us.
Nightmare
After several installations were booked in over several weeks, everytime.. nobody showed... you can only contact digital home by phoning and leaving a voicemail for someone to call you back.. IF "their provider" is allowing them to make out going calls... OR you can login into their website and open a support ticket,
Customer service is appalling! Nothing but empty promises excuses and the blame always lies with someone else...
I canceled everything and went with another company.
That was my experiance with them, your may differ.. maybe not...
28 juni 2022
Svar från Digital Home
We appreciate this was an extremely poor experience. There was a issue that prevented network connection to your property, which was incorrectly classified within our systems and our service team were unable to identify the delivery failure in advance. This meant we compounded the first failure. We have invested in expanding support service contact arrangements and will be improving processes from the issue that was identified.
Despite initial challenges with…
Despite initial challenges with connections to tv, security cameras & Ring door bell and subsequent promised phone calls not received until much later all was resolved satisfactorily in the end.
28 juni 2022
Svar från Digital Home
Delighted you are now enjoying the network performance. We do appreciate we had a period of increased demand and our service support was not at the standard we expect to deliver. Appreciate some of the patience shown while we addressed this. Welcom onboard the hyper fast broadband community and thank you for sharing.
Svar från Digital Home
Awesome. Welcome onboard the hyper fast broadband community and thank you for sharing, it is appreciated.
Pleased with the work that was done…
Pleased with the work that was done fitting my internet hub, work was guick and no mess leht behind, many thanks
27 juni 2022
Svar från Digital Home
Great shout for the installation teams, as we all want to minimise the impact of change, knowing that a great experience will have you set for hyper fast broadband for life! Many thanks for taking the time to share, it is appreciated.
Good service but had no internet the…
Good service but had no internet the first night was promised a credit on my bill for it but did not receive it
8/7/22 update have now been given credit on my bill so thank you.
27 juni 2022
Svar från Digital Home
Thank you for your patience with our installation day delay. Unfortunately the subscription had commenced but delighted to confirm the credit was applied which reduced 2nd month period. Pleased performance is being enjoyed and for taking the time to share. Welcome onboard the hyper fast broadband community that is Digital Home.
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