DGStoreUK Omdömen 555

Quick service. Lovely tea

Great products and value. I had an issue with a missing product which took a couple of emails to rectify, but would still use again for my botanicals.

I can't rate it because the product never arrived!

Still to receive my order - used to be reliable will be sourcing elsewhere. Emailed to chase order no response

By most of my teas from them, good quality and quick postage

Fast delivery. Lovely big tea leaves, not a bag of dust like some other providers. Also a very competitive price. Very happy with D&G.

Perfect quality as always. Carefully packaged and promptly delivered. Thank you. *****

Recieved my package in a timely manner. Packaging was great, pricing was great...Will definitely be ordering from them again.

I’ve used DG for years, with the occasional issue but always sorted. However, this evening was different. You cancelled at the very last minute, your phone operator was playing the ‘I can’t hear you’ game, and your were no help. Shame on you. Uber are clearly the way to go.
Sent from my iPhone

Need more, excellent with it

I always order from here no problem. I ordered matcha powder and the bag was ripped so it was spilt out in the box it came in, think it might have happened in transit as the box said fragile but was slightly squashed. I did email dg store and no response or acknowledgement so not pleased about that

I purchased herbs from your website approximately one week before Christmas. At no point during the ordering process was it communicated that your business would be closed from December 6th until January 6th, 2026. As a result, my payment was taken and held for an entire month without any delivery of goods.

I reached out multiple times via email and did not receive a response until January. While I did eventually receive a refund after a month of waiting, the herbs were never sent although you did offer an option to send or refund when I finally heard from you. However when I replied refund I never heard back for a while and had to send another email stating I’ll contact PayPal saying this is fraud.

The lack of communication regarding your closure and the extended delay in addressing this issue made this a very frustrating experience. It’s unfortunate, because your natural products are excellent and have real potential to help your business thrive. However, the current management appears to be seriously undermining that potential.

They never delivered or completed my order and they were un reachable. No phone number and an email they never replied to. I would have to write in for a refund.

Paid for my order on 12/12/25 and selected royal mail 1st class for an extra £6.99. Still haven't received the products or a response from one of the 3 emails I have sent to all email addresses I could find. I understand that it is a busy time of year however, not responding or providing any updates is suboptimal at best.

Placed a small order 11 days ago not heard anything since. No reply to my email. Glad I only placed a small order to try them out!

The order still hasnt arrived. After 2 emails, i still haven't had a response. Wish I'd read reviews before ordering.

Have used a few times now and will continue to do so, quality products and fast delivery.

I haven’t received it yet…It has not even been processed yet …

I really enjoy the green tea and will be ordering again in the future.

I had used this company for purchasing dried flowers before, to use in workshops, and had never had any issues at all.
On this occasion I purchased multiple different flower/herb types, in plenty of time for a wellbeing workshop I had planned, to make dream pillows. I chose the herbs based on their traditional uses, energetics, and also based on their fragrances. Fragrance was not the primary aim, but at least a subtle fragrance of the plants in question was expected, especially as the flowers were apparently food grade or tea grade.
The product arrived earlier than expected, which was great, and I excitedly filmed some social media showing me unboxing them - but as I was short of time before going out to a client appointment, I didn't open any of the heat-sealed packages. They mostly looked like the flowers in question, and I was made up.
The next day however when I opened the packages and smelled the contents, I was surprised, concerned and disappointed by the fact that they all (bar none) smelled predominantly of mustiness and with a whiff of fenugreek seed. I tried rubbing some of them between my fingers to release the fragrance of the plants, and no change.
As I knew what poppy smells and tastes like, and that it can be made into beverages, I made a cup of tea with a few of the poppy petals, tearing them up and putting them into my tea mug's infuser. The heat and infusing process will usually bring out the natural aroma of plant parts, no matter how subtle. And this was, according to the seller, food grade.

However - after 10 minutes of infusing, I was disturbed to see that the poppy tea wasn't as it should have been. It was purple/black in colour, smelled of nothing, and had some sort of thin grease or oil floating on the top. This was certainly not fit for consumption, and therefore I contacted the seller to let them know and ask for a refund or replacement, as there was still enough time for replacement before my event, if they sent it that day.

Well, the response I received to my email (which I sent by reply to their order confirmation email - since that email said that was one of the ways to get in touch with them about the order) was disappointing and insulting. They were defensive and didn't want to resolve the issue. They effectively told me I was wrong. They said they didn't sell substandard products and that because I had opened the packaging, if I returned the products to them, they would not refund or replace them.

This is in contravention of my consumer rights. My email had made it clear that I was contacting them as the product was "faulty or broken", not that I had changed my mind about the order. And as such there was no requirement for the product to be returned "unopened" - as it was down to its quality not a change of mind. They should have been well aware of this distinction in the law, but perhaps they were hoping I was not.

I replied, pointing this out, complaining about their customer service, their attitude, and unwillingness to comply with the law, let alone the fact that they had treated a customer in this way. I said I would be reporting them to Trading Standards, and that it was a shame they didn't seem to genuinely care about their product or their customers. Their follow-up reply was that they would co-operate with Trading Standards.
They said they would refund or replace according to their policy (the policy which they had told me meant they wouldn't give me a refund or replacement if I'd opened any of the packets), and asked me to send them details of each of the products (some of which were in their original email), and information on how I had stored them for the last few days since they arrived with me.
I sent them an email with the information they had required, despite the fact that they should have had most of it themselves. In my email, I also asked them to clarify whether or not they were willing to refund the products, since their email seemed to imply that they would (asking whether I wanted a refund or replacement) but bearing in mind that they had said it would be in accordance with "[their] policy" - the one which said they didn't have to, because I'd opened the products to check their quality.
Since that point, no reply. Radio silence.
Frankly, I don't trust them to refund me if I do send them back the products (which would also be at my own expense) since, they kept insisting they have paperwork from their supplier.

Their attitude and apparent dishonesty/sharp practice in their dealings with me so far makes me not want to send the evidence back to them, and trust that they will be honest in their testing of the products. I'm therefore going to take advice from Trading Standards/CAB again.

Please avoid this company unless you're looking for confetti or table decorations. They're absolutely not worth the hassle if things go wrong.