Doorbell camera would not connect to wifi after changing internet providers. Tech camera out and got it connected and also tested the rest of the system to make sure everything was working properly.
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The cameras require time to load and show a delay; each time I raised the issue, the response blamed my Wi-Fi, though my signal is strong. I would appreciate quicker video alerts.
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Technician was beyond fabulous!!! He explained everything to us clearly and concisely. He didn’t try to pressure sell us but explain what we had and if we needed something more this is how we coul... Se mer
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We have been DFW Security customers for years. We decided it was time to change out our battery backup but were having trouble with the keypad after changing it out. They sent a service tech right a... Se mer
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Företagsinformation
Om DFW Security®
Skrivet av företaget
Home & Business Security, Cameras, Alarm Systems, Access Control, Smart Devices and Monitoring.
For more than 30 years, DFW Security has helped protect homes, families and businesses throughout the Dallas-Fort Worth area with professionally installed security and smart technology. We are a local security company serving communities across North Texas, with real people providing local support before, during and after installation.
Our security solutions are customized to fit each customer's needs and can include home security systems, business security systems, alarm systems, security cameras, video surveillance, access control, fire monitoring, remote video monitoring and smart home technology.
With today's technology, your security system can do more than sound an alarm. Smart security cameras can help identify people, vehicles, animals and packages, while intelligent alerts help you focus on activity that matters. Control your security, cameras, locks, lights, garage doors, thermostats and other connected devices from one convenient mobile app.
For businesses, DFW Security can bring security, video surveillance and access control together into an integrated solution designed to help protect people, property and operations. Whether you need security for a single location or multiple business locations, we can help create a solution that fits your needs.
We believe good security should combine trusted local experts, professional installation, reliable technology, responsive customer service and fair pricing. Our goal isn't simply to sell a security system. It's to provide a comprehensive solution that works for you today and continues to serve you as your needs change.
How can we help protect what matters most to you?
Kontaktuppgifter
2533 E Loop 820 N, 76118, Fort Worth, USA
- 877-372-0350
- sales@dfwsecurity.com
- dfwsecurity.com
Talk to an Expert
4,6
Utmärkt
234 omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Our tech is very patient
Our tech is very patient. He works to find our issues and is very helpful to resolve with little to no expense. Great customer service.
27 april 2026
Svar från DFW Security®
Wonderful! Thanks!
They charged me more than 2k usd…
They charged me more than 2k usd without giving me a proposal before and they did not finish the work I requested
16 april 2026
Svar från DFW Security®
Hi Sergio, we are very sorry you aren’t happy, especially as it is our mission to exceed expectations on every encounter. We were not aware of any unfinished work—please call back so we can get this done for you ASAP. After reviewing the initial sales call, it seems you weren’t sure if you wanted cameras yet, so you elected to schedule only the security system. The technician onsite gave you a quote for all the cameras, which you paid and agreed to before installation. We work very hard to provide clear communication and transparency, and we’re very sorry you didn’t feel that in this case.
Service great, systems/equipment not so much
Your technicians are punctual and polite. they communicate well. They do a great job when they come back time and again.
The issue I am having is the constant upkeep of the equipment: the doorbell needs charging every two weeks so far, the constant touchpoints in need of maintenance thus far I hope improves but the system seems to be a diva. I purchased this service but it is always needing attention and it's annoying. Maybe this is a learning curve for a doorbell monitor but yes this is constant and I don't like it.
15 april 2026
Svar från DFW Security®
I completely understand your frustration, Johnathan! We are frustrated too, as it is not normal to have these issues, especially back-to-back. We have replaced the troublesome sensors and adjusted the doorbell settings, so you should be all good now. We apologize for the inconvenience and are committed to your satisfaction.
Our specialist was a life saver during…
Our specialist was a life saver during a very stressful day due to outside forces. With out his knowledge it would have been worse!
22 april 2026
Svar från DFW Security®
I'm glad to hear we could help in your time of need. Here's to better days!
Best Home and Commercial Security…
Best Home and Commercial Security Company in D/FW. You'll always get prompt and courteous service, and technicians that know their job well. They take good care my residence and business.
14 april 2026
Svar från DFW Security®
We appreciate your business...and your review. Thanks!
Great service. Very knowledgeable. Timely.
Great service. Very knowledgeable and efficient . Timely
21 april 2026
Svar från DFW Security®
Thank you sir!
Wonderful technician
Wonderful technician. Very patient and knowledgeable. Fixed issue promptly.
17 april 2026
Svar från DFW Security®
Great! Thanks!
Excellent!
Good price. Gabby was very professional. Randy (?) was a 20 seasoned professional. Explained everything thoroughly including options. He setup the app up on my phone explained and configured it so that is amazingly easy to use.
17 april 2026
Svar från DFW Security®
Thank you for your review! If you need help with anything else, just give us a call!
False advertising
False advertising, system stopped working immediately after install and then access was revoked
9 april 2026
Svar från DFW Security®
I am so sorry to hear about this situation. This is not how we do business! Communication issues created additional challenges; however, we have learned from this and hope to earn back your trust. We are here to help and are committed to your satisfaction!
The technician that came out was great!
The technician that came out was great!
Very friendly and very knowledgeable about the system and how to address all of my issues. Great job!
16 april 2026
Svar från DFW Security®
Thanks Sean!
We had some problems (some are still…
We had some problems (some are still ongoing) with system and chimes.
9 april 2026
Svar från DFW Security®
It is my understanding that everything is back up and working 100% now. I apologize for the issues, and promise we will keep working to earn the full 5 stars again!
Svar från DFW Security®
Great! Thanks!
Top-Tier Security & Seamless Installation
From start to finish, the entire experience was smooth, professional, and exceeded expectations. The team came in with a clear plan, evaluated exactly what we needed, and delivered a system that feels tailored—not cookie-cutter.
Installation was quick, clean, and efficient. No confusion, no delays—just solid execution. The camera quality is excellent, and the system itself is very user-friendly. Everything works exactly how it should, which is honestly rare these days.
What really stood out was the communication and reliability. They showed up on time, followed through on everything they said, and made the whole process easy. You can tell they take pride in what they do.
Overall, this was a great investment for our business. If you’re looking for a company that delivers real results and peace of mind, this is it.
9 april 2026
Svar från DFW Security®
Thank you so much for this huge compliment! We appreciate your business and we're glad you noticed our team's commitment to excellence!
Didn’t solve my problem tech said he…
Didn’t solve my problem tech said he didn’t no nothing about iPhones my problem is I’m not getting notifications with my doorbell cameras I’m getting to change to ADT if yall can’t get this right
11 april 2026
Svar från DFW Security®
I'm sorry this happened to you Mr. Johnson. Our team is meeting this morning to discuss the issue. Were you able to go by the AT&T store? We are committed to getting this resolved for you and appreciate your patience.
Highly Knowledgeable Technicians
DFW Security has consistently delivered exceptional service and expertise. When I recently upgraded my alarm system, I was pleasantly surprised—it cost only a fraction of what I expected and exceeded my expectations.
6 april 2026
Svar från DFW Security®
Thank you so much George! If you have any questions about your new smart security system, just call!
Performance Review
The gentleman who came out last time (Herman sp.) was very knowledgeable, fixed the problems and was nice to deal with.
However, some of the other techs who have come out have not been so knowledgeable, they have not fixed everything that needed to be fixed, and they have not been so nice to deal with.
As well, and very important to us, are the following.
- The time from our calling in with a problem until you actually send someone out is very, very slow. When you're down, this is unacceptable.
- The system does not report the activity it sees until long after the activity concerned. This too is unacceptable.
We need to see improvement in these areas or we may need to research alternatives.
7 april 2026
Svar från DFW Security®
Hi Gary, Thank you for bringing this to our attention! Please call us about the delayed reporting-it sounds like a setting that is easily fixed. I apologize that you had to wait for your service call, we are usually able to get out there right away. I'll have someone reach out to see how we can make this right for you. We do appreciate your business!
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