I placed an order for £134.00 worth of items on the 05th July 2021, and have had zero update since then! I have placed orders with companies previously that have taken months to come, so I assumed thi... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I’ve bought from Dexter and Fox three, if not, four times now and can’t recommend them enough. Their products are well made, on trend, look exactly like they are advertised and are reasonably priced.... Se mer
I just came to know that they’re closed. I have gotten no communication whatsoever about this from the company after my £120+ Order in November. I’ve been chasing them about an update since then.... Se mer
Företaget har svarat
Some brilliant prints in a good variety of sizes and great quality. Purchased the Kardashian Body Art Design Vase however and was very disappointed. The website gives no sizes, and it arrived in a sma... Se mer
Företaget har svarat
Företagsinformation
- Heminredningsaffär
- också i
- Möbelaffär
Skrivet av företaget
Hi there, we have now closed. Please note orders before 10th December will be refunded for you :)
Kontaktuppgifter
Storbritannien
- dexterandfox.com
2,8
Medel
60 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Could Not Recommend
Edit: Thanks to Trustpilot for having integrity and verifying my review, despite the blatant attempt by Dexter & Fox to discredit it in the response below.
I would have to describe my experience with this company as unusual - and that's being kind. There was an apparent lack of candour and transparency in my interactions with customer service, and I'm not sure how any company could try to pass this off as acceptable professional conduct. I found the quality of the particular items I ordered lacking, but that's not to say there aren't quality items available. However, I've no interest in determining that, as I prefer dealing with reliable and reputable retailers.
29 november 2021
Svar från closed
If you had just shared the information in the first place it would have made it easier 😀
Still have not received requested information from this person. Unless this is received by the 2nd December it will be escalated as false to trustpilot.
Unfortunately we can’t find any information from this review. No one has ordered under the name Millie. We believe this to be fake.
Very unprofessional
Very unprofessional, no response to any e-mails, no goods received!!! Will have to claim money back with my credit card company!!!!
27 november 2021
Omdöme utan inbjudan
Svar från closed
Thankyou for taking the time away from your family on a weekend to leave such a lovely review! 😀
Email sent 25th of November. Our timeframe for replies as clearly stated on the contact form is 72 hours MON-FRI. It is a weekend, and we do not work weekends, as like yourself we also have friends and family.
Order cancelled, enjoy the rest of yours!!
Great looking product & quick delivery
Great looking product, and quick delivery. Enjoyed using the website and found communication very good. Many Thanks.
26 november 2021
Omdöme utan inbjudan
Unprofessional
Unprofessional. Doesn’t send email confirmations, doesn’t send goods or dispatch info, doesn’t respond to email queries….if I don’t hear back soon I’m going to need to do a charge back with my credit card company. Wish I had listened to the reviews.
18 november 2021
Omdöme utan inbjudan
Svar från closed
Hi there.
It’s an aim to reply in 72 hours not set in stone. You emailed on a weekend, and those are days off.
Order cancelled.
Have a fab afternoon! 🙂
Great quality products and fast…
Great quality products and fast delivery. Love all my items from Dexter and Fox
9 november 2021
Omdöme utan inbjudan
Svar från closed
Thank-you so much for your review and for the reviews on the website.
Really appreciate the support of my small business, It means a lot!
Elliot🤗
Great product and service
Great product and service, very pleased indeed with my Bloomingville mugs.
29 oktober 2021
Omdöme utan inbjudan
Wave seagrass placemats
Bought the Wave seagrass placemats. The delivery was very quick and they look fantastic! Very pleased.
28 oktober 2021
Omdöme utan inbjudan
Svar från closed
Thank-you so much for your lovel review, It really means a lot!☺️
Elliot
I am in love with my handcrafted…
I am in love with my handcrafted Japanese ceramic jar from Dexter and Fox. It is beautiful and exactly as described on the website. Ordering was super easy and delivery was really quick. Would highly recommend this small business x
5 oktober 2021
Omdöme utan inbjudan
Absolutely love this brand
Absolutely love this brand! They have beautiful products and always arrive on time and we’ll presented. Customer service through Instagram always very responsive too.
Will be a repeat customer!
Thank you
@camillas_casa
28 september 2021
Omdöme utan inbjudan
Rectified quickly
Hadnt received my delivery which after addressing it has been rectified v quickly and I received an extra jar too. Lovely items look great in my kitchen
6 september 2021
Omdöme utan inbjudan
Beautiful products!
The website is very easy to navigate, with some beautiful items to look at. The salt and pepper set I ordered were delivered the following day and are gorgeous!!
Excellent service, thank you!!
21 augusti 2021
Omdöme utan inbjudan
Svar från closed
Thank you Jane for taking the time to leave us such a positive review. It really means a lot to me as I continue to grow the business!
Kindest regards,
Elliot
Very quick service
My order arrived very quickly and was well packaged. It is as it appeared on the website so my daughter, who I bought it for, should be very happy with it.
16 augusti 2021
Omdöme utan inbjudan
Excellent first time experience
Excellent first time experience! Delivery was quick and the item great quality! I would order from here again,
11 augusti 2021
Omdöme utan inbjudan
Amazing service
Amazing service! I absolutely love everything Dexter & Fox sell. I ordered a few items and they arrived within the 7 days. I love everything I ordered - the quality is great. Will definitely be buying again.
26 juli 2021
Omdöme utan inbjudan
Gorgeous selection of products perfect…
Gorgeous selection of products perfect for a minimalist style.
26 juli 2021
Omdöme utan inbjudan
Lovely item
Very pleased with the serve board. Well packaged & good communication. Would shop here again.
22 juli 2021
Omdöme utan inbjudan
Everything packed well and arrived…
Everything packed well and arrived promptly
15 juli 2021
Omdöme utan inbjudan
Fantastic!!
I have received absolutely top notch service from Elliott at Dexter and Fox!! I had a very large order in mind and I wanted to sample the product first in a couple of sizes and return what wasn't needed, this was all dealt with extermly efficiently. When I was ready to make my very large order I again couldn't fault the service or the product. Couldn't recommend enough.
9 juni 2021
Omdöme utan inbjudan
Ordered something 2 weeks ago and still…
Ordered something 2 weeks ago and still hasn't dispatched. Getting worried now. Gonna report fraud to mastercard in the new few days if they don't send or refund.
Happy to change review if they get their act together.
23 maj 2021
Omdöme utan inbjudan
Svar från closed
Hi Phil,
Sorry we have been off for the weekend. Would you mind just dropping me an email at elliot@dexterandfox.com with your order number please so I can look into this as a matter of urgency for you.
Kindest regards,
Elliot
Terrible
Terrible!
I would rate them zero if I could.
I ordered a bamboo lantern which was in stock at the time of my purchase. They took my money and that was the end of it. After 17 days I received an email saying my item had been shipped. 31 days later Couriers Tracking number still says they are waiting to receive the item from the sender.
I’ve written to the customer services team twice and have not heard anything back. Stay away from this company. Not worth the hassle.
I contacted my credit card company and started a dispute. Luckily my credit card company refunded my money straight away.
22 maj 2021
Omdöme utan inbjudan
Svar från closed
Hi Shirin,
I’m very sorry I have missed your email, I would have refunded you straight away if I had. It’s been very busy and I have no help with anything and therefore from time to time miss things, at the end of the day I’m only human.
Very sorry you have had a bad experience, as a small business I would never personally want anyone to feel this way to have to leave such negative, hurtful words.
Kindest regards,
Elliot
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