Hi there,
Thank you for your feedback. We’re sorry that your experience with us was frustrating and did not meet your expectations.
To clarify, the VPS mail-port and PTR/rDNS review process was recently introduced due to abuse of VPS IP ranges for spam and malicious email activity. That said, you were right to point out that this requirement was not clearly shown in the purchase flow at the time, and we acknowledged this in your ticket. This is something we are reviewing so customers have clearer information before ordering.
In your case, our team asked for clarification because outbound email and PTR requests can affect IP reputation and network abuse handling. However, once you explained that the service would not meet your needs and requested cancellation, we confirmed that we could refund the VPS service. After you asked us to proceed, the VPS refund was issued and the domain transfer authorization code was provided.
We understand that the process caused delays and frustration, and we’re sorry for that. Your feedback is valid, and we will use it to improve how these restrictions are communicated before checkout and how we handle similar requests in support.
Best regards,
Devoster Team