Real drop in the customer service
Use to absolutely love this company. Their products are absolutely exceptionnals ans I've been usinf them for over a decade. However, I've noticed that their inventory is going down on certain products and never seems to get filled back up lately. I've sent them two different emails inquiring about the availability of some specific products and never got a reply. After a while, I ended up ordering a smaller size of product I needed. I received and automated reply to confirm the purchase and waited around 10 days without any further communication from them. I ended up cancelling my order, being scared that I would never receive what I paid for. At least I got a reply for that and they did refund my purchase. I'm realky sorry of this whole situation. Their products are really amazing but they seems to be going slowly down. I now use orher products instead. Not as good but at least I get replies and know exactly what's going on with my orders.




