I recently purchased a sofa from Delux Deco, and I couldn’t be happier with the experience. From the very beginning, their customer service stood out.They took the time to understand my needs an... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
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Always a bit of a risk ordering furniture online. And I had previously ordered a similar style recliner chair from Living and Home (go ahead a read my review of them for an absolute horror story of on... Se mer
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Was in need of a new sofa, due to lockdown and stores being closed we weren’t able to visit the showroom. The staff directed us towards a video facetime call, salesperson demonstrating the recliners a... Se mer
A premium product at a premium price but the whole process was well informed, helpful and painless. After owning several chairs that were supposed be fit for purpose my mum now has a comfortable and v... Se mer
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Företagsinformation
Skrivet av företaget
The home of contemporary and modern, designer sofas, showcasing our diverse range of luxury modular and sectional options thoughtfully tailored to complement your room's layout, color palette, and textures, catering to a wide array of tastes and styles. Our products are exclusively crafted on-demand, straight from the factory, ensuring discounts of up to 60%. By cutting out intermediaries and embracing online trade, we operate efficiently, allowing us to provide genuine luxury at affordable prices. Compare our specifications and delight in superior build quality, plush fills, exquisite top-grain leathers, and sumptuous, durable fabric finishes.
Kontaktuppgifter
DeluxDeco Ltd, Unit 4 Windsor Trade Centre, Dedworth Road, SL4 4LE, Windsor, Storbritannien
- 03331223378
- support@deluxdeco.co.uk
- deluxdeco.co.uk
4,9
Utmärkt
235 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Really pleasant and helpful company
Really pleasant and helpful company. Bought the Palazzo whilst in lock down, salespeople couldn’t have been more helpful. Sofa itself is top quality and great price.
25 juni 2020
Omdöme utan inbjudan
excellent customer service
excellent customer service, delivery was on estimate with updates and sofa looks great and feels like it’s been made with high quality materials so overall very happy
25 juni 2020
Omdöme utan inbjudan
Do not trust this company!
After 2 months delay of delivery, we didn't know the worse was about to come:
1: Wrong and incomplete sofa set was delivered
2: The fabric was damaged due to poor packaging which left visible marks and lines
3: The whole measurements and size of the set was wrong and is not what we ordered
4: The sofas were not even proper assembled by the delivery people and one piece is missing!
5: The delivery people left all the rubbish of the packaging in the street
6: Drove off (ran away witnessed by neighbours) without getting any confirmation by us
And the company is ignoring all these problems and stress that they have caused us and they are forcing us to accept the product that we did not even order!
18 juni 2020
Omdöme utan inbjudan
Svar från Delux Deco Ltd
Dear Reviewer
We are sorry that you feel compelled to write such a review as we are committed to delivering excellent quality goods for very reasonable prices. We always address our customers concerns or issues and remedy them whenever possible.
We have received your various emails and replied, however as we have detailed to you, we cannot see any basis of fact for your comments.
- You visited our store on two occasions testing the product and selecting the option you required including exact fabric finish.
-You chose the modular option and that was verified with you whilst ordering as this was a custom option at the time.
-The effect on the Nap of a deep pile velvet is not a fault or damage. This is the characteristic of velvet. Yes it does does show effects when touched and this is how velvet is.
-The size, option and finish as indicated on your order is precisely the set you ordered and delivered by us.
-Packaging is routinely left with customers unless requested to be removed in order to comply with any legitimate returns procedure. This is in our T & C’s given in store. We do not remove packaging automatically.
Apologies if you are unhappy but as far as we can see, we have fulfilled our obligations in delivering the product you purchased as well as assembling the goods.
The lateness was due to Covid 19 was beyond our control.
We see no basis for your complaint and wish you well.
If however you feel this not to be the case please email our customer service with specific details. support@deluxdeco.co.uk
Couldn’t be happier with our sofa…
Couldn’t be happier with our sofa (Forza modular), service as well as store in Windsor was lovely, well worth the visit and 12 week wait!
13 juni 2020
Omdöme utan inbjudan
Brilliant range of sofas and cinema…
Brilliant range of sofas and cinema seats, went with the paramount cinema seats in black. thank you to salesman who helped over the phone. Amazing quality seats, definitely a luxury piece.
26 maj 2020
Omdöme utan inbjudan
Delighted with new sofa
Delighted with new sofa, quality is great. Delivery guys set up the sofa and delivered on time, overall very happy with purchase
25 maj 2020
Omdöme utan inbjudan
5 stars
5 stars. Ordered Paramount 6 cinema seats in Chelsea Grey and couldn’t be happier, looks great and was all set up by delivery guys. Took a risk buying online but well worth it.
17 maj 2020
Omdöme utan inbjudan
Received my sofa a couple weeks ago…
Received my sofa a couple weeks ago now, extremely pleased with how it looks and how comfortable it is. Recommend the Otto modular
24 mars 2020
Omdöme utan inbjudan
Extremely happy with our Forza recliner…
Extremely happy with our Forza recliner sofa, delivery was on time and sofa looks and feels high quality. very pleased.
14 mars 2020
Omdöme utan inbjudan
impressed with the cinema seats and…
impressed with the cinema seats and delux deco staff, seats looks great and quality is brilliant. Delivery guys unboxed and set them up pretty quick, definitely recommend the company
29 februari 2020
Omdöme utan inbjudan
Really happy with my cinema seats
Really happy with my cinema seats, quality feels great and looks excellent as a set of 5 seats. Worth the wait! Was a little concerned with the time period given for delivery date as it was shifted back a few days than expected but after talking to customer service and the director of the company they were able to explain why, giving a new accurate date and time which was extremely helpful, they took it very seriously. (also compensated by giving me a a care kit.) Professional service!
19 februari 2020
Omdöme utan inbjudan
Excellent all round
Excellent all round, really happy with our cinema seats, they looks great and quality feels brilliant! Exactly what we were hoping for, couldn’t fault.
16 februari 2020
Omdöme utan inbjudan
Fantastic sofa quality and service
Fantastic sofa quality and service, the modular sofa took about 12 weeks to be delivered and would say it was definitely worth the wait overall. Although i did have trouble getting through to the company on the phone before ordering when i did they were very friendly and were able to show me the product which was luckily in their showroom at the time on FaceTime. Very helpful.
13 februari 2020
Omdöme utan inbjudan
Over the moon with my Cloella modular…
Over the moon with my Cloella modular sofa, quality feels and looks great. Delivery guys assembled and set everything up as scheduled, happy customer
1 februari 2020
Omdöme utan inbjudan
High quality
Extremely pleased, prompt delivery and updates. My cinema seats are great, feels like high quality leather.
27 januari 2020
Omdöme utan inbjudan
Great customer service
Great customer service. Great sofa received, will definitely be ordering again from this company. Thankyou Delux Deco.
24 januari 2020
Omdöme utan inbjudan
Slight issue but resolved
Ordered 6 cinema seats, they arrived, were put together by the company’s delivery team...etc.
Realised the plug for the cinema seats was a Europlug (flat, two pole pins) rather than the correct plug: 3 pin plug.
Directly contacted Delux Deco, explaining the issue. They acted promptly and the correct plugs were delivered the following day.
Cinema seats are a complete match to the photos on the website and quality is above expectation. Small issue but was resolved quickly.
1 januari 2020
Omdöme utan inbjudan
High quality furniture at an affordable…
High quality furniture at an affordable price. Very happy with my purchase- Graham and Colin were both on hand to help me.
Update- Sofa arrived. Very smooth process and will definitely be recommending- Thank you Delux Deco!
31 december 2019
Omdöme utan inbjudan
When purchasing from Delux Deco i was…
When purchasing from Delux Deco i was hesitant, quality and efficiency were my top priorities when buying. After visiting the store in Windsor i felt more comfortable thanks to Colin. My worries dissipated soon after.
The Forza Recliner was delivered a month ago now and although delivery took 10 weeks i feel it was definitely worth the wait.
14 december 2019
Omdöme utan inbjudan
Exceptional
I just wanted to say that i received a Certosa Corner Sofa from Delux Deco and am very pleased with the service, start to finish. The sofa arrived 2 weeks ago as promised and on time as well, the delivery team had excellent communication and efficiency in putting together the model. From purchasing to receiving the delivery this company stands as exceptional.
11 december 2019
Omdöme utan inbjudan
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