Deltahome 

Nice product
Installation by Ram was also helpful

Had a very good experience with Ram he was very kind as well as patient to give a demo although I had few problems he was patiently waiting for me to understand it...

Your support system is pathetic , no one picks up the call on your support number , however calls on sales queue are responded promptly
No one owns installation and demo ..
Iam struggling to install and have some one provide a demo on the product I have purchased . I would rate delta 0 out of 10

pathetic experience and installtion is done by local carpenter who has no knowledge of the locks positioning. its been a month my locks are not working and i have shifted in my new home. they are just sales people and dont bother to respond to your calls even if you are stuck

Bought X70 pro smart lock , had great experience ,product very well works , very supportive team , thank you

Very bad customer service. Even the owner is not interested in solving issues. One place they are using name of Indian army and other side no one cares about customer service.

Please dont buy anything from them.

Product is good but the technical support, installation team all we had very bad experience and not responding properly as well, very bad guiding technical team. They are not inform properly for their requirment and details have focused on sales

Good service

I had paid for the smart lock Rs.14,990/- as a prebook on 04/09/2025 with a delivery promised on or before 24/09/2025. But unfortunately could not get the smart lock for 3 months and after several followups got one lock on 04/01/2026 which was wrong model older/outdated version but not the one paid for. Hence requested for return & refund and the same had been picked up on 08/01/2026 and very well acknowledged by them on 09/01/2026. But still following for the refund and now no-one is responding from past 2 months. Not even reciprocated my call & massages.

This Review is a follow of my earlier review posted on Feb 10, 2026
Deltahomes has made it even worse

Length of this review should be sufficient to explain my frustration.
02 Dec, 2025
I filled some form via Instagram to enquire about smart lock

03 Dec, 2025
I got reached out by Dhvani from Delta locks on whatsapp via +91 6357 982 107
I was having a few doubts, she clarified, suggested Z1 PRO+ SMART LOCK combo

and I made the the purchase same day
For reference, check Attachment 1(Invoice)

So far so good right? Problems starts now

PROBLEM 1 : Delayed Dispatch
It was communicated to me by Dhvani (+91 6357 982 107) that She will get my product delivered around 10 Jan as part of batch 1.

I waited till 12 Jan as she mentioned "around 10 january" and then tried reaching out to her via not only Whatsapp, the same channel through which she was calling&receiving before I made the purchase but via normal call as well on 12 Jan,13 Jan,16 Jan.

PROBLEM 2 : Pathetic after sales service (Instance 1)
I understand that dispatch can be delayed also she communicated around 10 not on 10 but when a customer is trying to reach out to enquire about his prepaid order , they should have a decency and ethics to receive or call back

Whenever I am calling either they are not receiving the call, talking in very impolite/unprofessional manner of course as payment is done and no call back whatsoever

16 Jan, 2026
Finally she responded telling "sir dispatch ho gya hai"

This was a lie, I don't know on what ethics this organisation is working where they keep on lying to customer

Why am I saying it was a lie? because same day I got reached out by +91 6357 982103 asking for address

PROBLEM 3 : Dispatched incomplete order
Even after delaying the order for ~6 days they did not dispatch the complete order and delivered just the lock and not the doorbell
I notified this the same day

20 Jan, 2026
I received the lock and notified Dhvani (+91 6357 982 107) so that she can arrange the installation
She responded back with a form to be filled by me so that she can initiate the installation process

21 Jan, 2026
Form filled by me

PROBLEM 5 : Delayed installation
23 Jan, 2026
No one called or came to install
I followed up but no response

PROBLEM 4 : Pathetic after sales service (Instance 2)
27 Jan, 2026
I followed up for installation and they showed that same pathetic after sales service

I followed up for my doorbell on 27 Jan ,29 Jan , 30 Jan and 31 Jan. They showed that same pathetic after sales service

08 Feb, 2026
After a very hectic process of making multiple calls and following up with the carpenter and installation agency by myself starting from 21 Jan when I filled the form an untrained carpenter came after 17 days.
He was not having proper tools, trimming wide drill bids to narrow using grinder in front of me(I have video)
Sharpening it again and again (I have video)
Watching youtube videos of how to install lock in front of me (I have video)
He started at 7 and somehow completed the lock installation at 11, 4 hrs for a lock installation
Due to this I got a notice from my society for making drill/grinder noise at this late hour in the night
During installation, he broke my door
and Door frame

10 Feb, 2026
Frustrated with all this experience, I dropped a genuine review on "trustpilot" bases on what I have experienced
To my shock, I saw a lot of reviews highlighting similar concerns

12 Feb, 2026
I was informed that my doorbell is dispatched

19 Feb, 2026
When I didn't receive the doorbell till 19 Feb and reached out to check for the same
they communicated that they have kept my doorbell on hold because I shared a negative feedback on google.

Based on my experience with these highly unprofessional people I dropped a genuine review feedback which if you go on "trustpilot" or google will find plenty of similar reviews
A review can be positive or negative based my one's experience but no one gives them a right to hold my prepaid order like thieves and threaten me to remove my genuine review in return of my doorbell which was prepaid

Technician KP Chary has a lot of experience regarding installation of locks. He has shown us the demo of how the lock works very patiently and is really willing to do the demo twice to thrice. The overall experience is of course a five star!

This review is being posted in response to Delta Home’s reply dated 23 January 2026 stating they were unable to find my record.

For clarity, here are my verified details:

Product: Delta Lock A1
Service Call ID: 2511105024
Paid Service Date: 23 November 2024
Latest Support Communication: 14 January 2026
Care Team Call: 24 January 2026

Issue Summary:

• The same defect reoccurred immediately after a paid service visit.
• Despite multiple follow-ups, no permanent resolution has been provided.
• During the call on 24 January 2026, I was offered only two options:

1. Accept a lower model without refund
2. Pay extra to upgrade

I clearly stated that I expect either proper rectification or replacement with the same A1 model at no additional cost.

For transparency, I am attaching a screenshot of the care team communication as supporting evidence.

I remain open to a fair and professional

Lovely experience... Process of installation was without any hastle and all went smoothly. Mr. Ramesh was prompt in doing the installation.. Deserves appreciation 😊

I had a very disappointing experience with this company.

Initially, when I inquired about their Z1 Pro lock, the sales executive was extremely sweet, responsive, and explained everything in great detail. However, the moment I placed the order and completed the payment, there was a sudden and noticeable change in their behavior.

Responses became extremely slow — sometimes taking 2–3 days for a single reply. Several commitments made during the sales discussion were not honored. The freebies that were promised were never delivered, and the installation was delayed. After multiple follow-ups and significant effort from my side, the installation was finally completed.

Unfortunately, the problems didn’t stop there. Even the basic features of the lock were not user-friendly and did not function as expected. When I raised support tickets, they were closed within 5 minutes without resolving the issue.

Trying to initiate a return was another struggle. It took me almost a week of constant follow-ups just to get the return request registered. Eventually, they sent an executive to uninstall the lock, but no written confirmation was provided for the return or refund.

Communication again stopped after the uninstallation. What shocked me the most was when a senior representative asked me to delete my review first, promising that the refund would be processed immediately after that. I found this extremely unprofessional and unethical.

Due to the lack of response and transparency, I had to file a fraud complaint against the company, after which they finally processed my refund. Even after that, they continued contacting me asking to delete or modify my review and post a fake 5-star rating, which I strongly refused.

Overall, this was a very stressful and unpleasant experience.

I strongly do not recommend this brand or their locks based on my experience.

Good service

Delta Smart lock

Good lock.. Quick installation. Person who installed was very knowledgeable.

I brought Delta X20 model and installation was done today itself, 1st I'll let you know about the lock.

This lock is with highly advance technology and has 5 locking modes which is quite enough and its works so well and the installation and configuration was done very smoothly.

Last but not the least, Mr. Jagdish came for the installation, after i had registered for the installation, the same day he called me for the installation and as per my given date he taken the follow up and he had done the installation of the lock, he is so telented and very professional person that he had done the installation hardly within 1 and half hours also given demo very politely and in details.

Thanks Delta for your superb service, keep it up.

The lock is fantastic and also easy to use. It's make more safety for home

Zero service, once you buy it, forget any support. Shameless employees. Despite of contacting again & again, no shame is there.