Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

A big shoutout to luxe flowers delivered for creating an unforgettable anniversary surprise! The bouquet I ordered for my wife was not only stunning but also arrived exactly when I requested it. Her e... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

Terrible. Wedding flowers arrived an hour and a half after chosen time slot when the ceremony had already started and no one was home. Very expensive flowers for what had arrived. Customer se... Se mer

Betygsatt 5 av 5 stjärnor

I had originally ordered 10 planted hyacinths in a basket for my mother’s birthday earlier this year. On arrival they looked lovely and as described but unfortunately they didn’t last more than a day.... Se mer

Företaget har svarat

Betygsatt 3 av 5 stjärnor

The basket of forget me nots was pretty but not as pictured on the website. It was ~50% evergreen stems and not all forget me not stems as shown. The parcel was initially sent to the wrong address and... Se mer

Företaget har svarat

3,4

Medel

TrustScore 3.5 av 5

104 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen inbjudningshistorik registrerad

Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,4

Alla omdömen

(104)

23 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Not delivered

Flowers I chose from the website were not available, then second choice were never delivered. Can’t get a response from the company.

22 juli 2025
Betygsatt 1 av 5 stjärnor

Untrustworthy

Really bad experience with this company. They had advertised a gift pack of mini Toblerones that it turns out they didn't have. They just sent random other Toblerone products instead. When I complained they said they had tried to call me to let me know they didn't have the product in stock, but I don't believe this, as I don't have any missed calls. They offered a refund but not including the postage which was an extortionate £16, and more than the order itself. I took a chance on an unknown company because it was the only place that had the product I wanted, and I paid the price for trusting them. What's even more disappointing is that it's still on their website, and will likely trick someone else in future. I would advise against buying from this company.

21 juli 2025
Betygsatt 5 av 5 stjärnor

Simple process. Beautiful arrangement. Good price.

Simple process even though I was ordering from Australia. I found exactly the arrangement I was looking for. The recipient said that the flowers were exactly what they would want to receive.

2 juli 2025
Logotyp för xxx xxx

Svar från xxx xxx

Hi Maria,

Thank you for your lovely feedback! We’re so glad you found the perfect arrangement and that it reached your recipient just as you hoped — even all the way from Australia.

We appreciate your support and look forward to helping you with future orders!

Best wishes,
Luxe Flowers Team

Betygsatt 1 av 5 stjärnor

DO NOT BUY....!!!!!!

If you don't want to spoil your surprise or wedding etc.....Do not order from this company.!!!
We ordered a Sympothy Flowers with 1-2 days delivery and flowers not just was delay but never arrived!!!
The company saying its been delivered but not replying for my emails with confirmation of address or picture it's been delivered.
Horrible company, Horrible customer service!!!!

28 juni 2025
Betygsatt 5 av 5 stjärnor

Delivered on time and flowers exactly…

Delivered on time and flowers exactly as seen on website.

16 juni 2025
Logotyp för xxx xxx

Svar från xxx xxx

Hi Keith,

Thanks for your great feedback! We’re glad the flowers arrived on time and just as you expected.

Looking forward to helping you again!

Best,
Luxe Flowers Team

Betygsatt 1 av 5 stjärnor

Disappointing

I ordered a bridal bouquet for my big day. Flowers arrived on time but didn’t looked fresh, some of the rose petals were already dry and yellow. Very disappointed as I couldn’t take any close up pictures of the bouquet

16 juni 2025
Betygsatt 2 av 5 stjärnor

Disappointed!

Paid extra money for a Sunday delivery so the bouquet was fresh, it arrived a day early. A couple of the roses had a small amount of brown on them. Original plan was to store in fridge overnight, but have had to store for 2 nights. Unfortunately more brown on petals has appeared. Very disappointed.

23 maj 2025
Betygsatt 5 av 5 stjärnor

Outstanding service

Outstanding service, thank you so much.
The flowers are beautiful and amazing quality, highly recommend and will definitely be using them again ☺️

21 maj 2025
Logotyp för xxx xxx

Svar från xxx xxx

Hi Leeanne,

Thank you so much for your kind words! We’re thrilled to hear you loved the flowers and our service. Your recommendation means a lot to us, and we can’t wait to help you again soon!

Best wishes,
Luxe Flowers Team

Betygsatt 1 av 5 stjärnor

Incredibly poor customer service

Incredibly poor customer service, with threatening emails from them as I questioned their service. I ordered specifically for a Sunday delivery, I live in US and wanted to surprise my sister for her wedding in the UK. They delivered on a Saturday instead and completely ruined my surprise. I disputed this with them as I have an order confirmation stating Sunday delivery, to which I was told to read their delivery policies. I had placed a hold on my Amex charge and was told they would sue me if I don't remove complaint. POOR service all around and need to work on customer service skills.
Quick follow up, I was told to day that complaint about a messed up delivery was inappropriate language, here's the email they reference:
Quick update, since you threatened me, I have lifted the Amex dispute, it will take 7-10 business days to clear. I did try to call you but nobody picks up , you must be so busy. Also as promised I have posted a review on Trustpilot with special shout out to you .
I suggest you review emails sent confirming orders moving forward, mine said Sunday delivery and unfortunately no sub text saying I should read your delivery policies.

2 augusti 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Flowers arrived promptly

Flowers arrived promptly, and looked great!

14 maj 2025
Logotyp för xxx xxx

Svar från xxx xxx

Hi Barbara,

Thank you for your kind words! We’re happy to hear the flowers arrived promptly and looked great.

We look forward to helping you again soon!

Best,
Luxe Flowers Team

Betygsatt 5 av 5 stjärnor

The sweet peas were perfect and my…

The sweet peas were perfect and my friend who received them was delighted by them

6 maj 2025
Logotyp för xxx xxx

Svar från xxx xxx

Hi Elizabeth,

Thank you for your lovely feedback! We’re so happy to hear the sweet peas were perfect and that your friend was delighted.

We look forward to helping you again soon!

Best,
Luxe Flowers Team

Betygsatt 5 av 5 stjärnor

Red Gladiola

I wanted a particular colour flower that wasn't in season and they went above and beyond to source the colour and get them delivered. Fantastic service xx

24 april 2025
Logotyp för xxx xxx

Svar från xxx xxx

Hi Steph,

Thank you so much for your wonderful feedback! We’re thrilled we could source the exact red gladiola you wanted, even out of season. Going above and beyond for our customers is what we love to do! Looking forward to helping you again soon.

Warm regards,
The Luxe Flowers Team

Betygsatt 5 av 5 stjärnor

Perfect flowers

Perfect flowers, delivered safely and on time. Thank you!

23 april 2025
Logotyp för xxx xxx

Svar från xxx xxx

Hi Richard,

Thank you so much for your kind words! We’re delighted to hear your flowers arrived safely and on time. Looking forward to helping you with your next order!

Best regards,
The Luxe Flowers Team

Betygsatt 5 av 5 stjärnor

Flowers with soul

This wasn’t just flowers. This felt like someone poured heart into it. My partner said it was the most beautiful bouquet she’s ever received. She kept taking pictures of it from every angle We dried some of them to keep. Thanks for making her smile like that.

15 mars 2025
Omdöme utan inbjudan
Logotyp för xxx xxx

Svar från xxx xxx

Hi Scott,

Thank you so much for sharing such a heartfelt message. We’re beyond happy to hear the bouquet brought so much joy to your partner—and that it felt like it truly came from the heart. Knowing some of the flowers will be kept as keepsakes is just beautiful. We’re honored to be part of those special moments.

Warm wishes,
The Luxe Flowers Team

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Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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