Delicias UK Omdömen 

I've ordered from this company for a 2nd time,the first time I received my order 2 weeks after placing and paying for an expensive shipment to be delivered ( nearly 20£) stating up to 2 days. Should offer free shipping for order of 75£ or over especially when I've paid 300£, 500£ for an order. Should offer something for free at least to costumers when they place such a higher amount order. No response to emails, no answer to phone calls even they provide a number to reach them. Sneaky ! If you don't have nothing to hide you should take accountability/ responsibility. 2nd order ( and last ) were emailing me stating some products were out of stock ( despite the fact not mentioned on their website, like they usually show when there's out of stock products) asking several times to replace the products,taking ages to send the order. If you think you won't be able to deal with a large order or you lack of sales experience and skills, at least don't charge costumers a high amount for shipping and taking 2 weeks to deliver an order ,or use the excuse the products are frozen. Apart from contacting several times to replace some products that were out of stock ,still sent me the order with 11 or more missing products I've ordered and that were never told were out of stock . Trying to take costumers for fools because ordered too many things and you think people won't notice it. I rang several times to discuss a refund, sent an email ,no response to phone calls whatsoever and no response to email after 24h. I've contacted my bank account provider to resolve this .no apologies and no satisfactions, no costumer services courtesy or anything. I believe they are not even Portuguese but Brazilian( giving Portuguese people bad reputation as per usual) .I've ordered things from other Portuguese shops online and never had to pay for shipping for an order of 75£ or over and received my goods 2 days later after ordering.

Order online , expecting to receive a queen cake of 17.49£ that i order instead was sent a queen cake of 8.99£ .
Contact via email 2 times , call more than 10 times , left 3 voice mails and no return to my calls ,messages or emails from the Delicias at all .
Think twice before placing your order .

Uau.... Disappointed is an understatement.... Mas que porcaria... Faço ordem de bolo Rei envia me bolo rainha... Do tamanho da palma da minha mão... Nunca mais... Que grande porcaria... Meu belo dinheiro mal gasto... A entrega foi também espetacular... Com o número na porta mas se eu não visse na cctv a minha encomenda era entregue à minha vizinha... Mas que porcaria de serviço é este... Sinceramente... Vou fazer questão de falar a qualquer pessoa que me pergunte a boa porcaria de serviço que recebi.. O meu marido está a enviar email.. Vamos ver se respondem...

This was my first purchase. Fast delivery. All the products arrived in excellent condition. I really liked the quality of the products. They were delivered to my door in excellent condition. I will return as soon as I need to. Thank you very much.

Excellent service, DPD messed up my delivery and Delicias was so helpful making sure I got my order! Will definitely be ordering from them again! :)

Very fast delivery very good products the alheria is amazing wouldn't buy it anywhere else in the UK would recommend to anyone wanting portuguese products

Ordered online, didn't receive a couple of items. I emailed on the day I received the order, nearly a month later and no response. Think before ordering as you might not get everything.

EDIT: After emailing again, I have been told a refund will be processed and had an apology that my email went to spam. I will try Delicias again, hopefully this was a one off.

I am doing a Portuguese evening for 50 people and wanted chhese and wine from the country. Left it very late to order - Sunday so was panicking the order wouldn't arrive on time. I put a note with my order and then called them on Tuesday. Very pleasant lady knew who I was and told me they had seen my note and I would receive the order Wednesday. Sure enough it came as promised. The packing was excellent so cannot praise them highly enough. Will definitely use again. Nice to see a company that takes customer service seriously.

Goods damaged - broken bottles in pack of 24.
**** update *****
Have now had a response and the company have now put this right ... replacement bottles now arrived all ok - amended to 4 stars in the meantime ****
All down to DPD poor handling - DPD do not help at all.

It was a very pleasant experience, got my parcel so well wrapped and safe, all my products came in perfect condition as it should specially my clay filter that is really heavy and can break easily but it got extra care. lovely customer service easy to get in touch and fast delivery. Would definitely recomend!

Really stressful experience with this company, they took long to despatch only did after I sent an email, all my frozen and refrigerated products arrived defrosted and smelly because DPD took 3 days to deliver. This happens because they charged over £9 delivery and probably purchased a cheaper shipping option which doesn’t not include priority delivery for being perishable food. I had to start a dispute on PayPal to get a refund, this company refused to refund the super expensive delivery fee, luckily PayPal decided this was unfair practice towards customers and gave me the refund of the items plus the delivery fee. I will definitely NEVER purchase with this company anymore. Such careless customer service!

Great service and fast delivery! They have a nice variety of products on their website. I've been ordering from them for a couple of months and never had a problem! Thank you!

Excellent variety, and as I lived in Portugal for 20 years it's great to get the things I miss

Great customer experience, quality products

I was delighted when I found this store in the UK and will never part away. In Delicias we can find the best products from Portugal, Brazil and Spain delivered in my door step. You can find a variety of products from the best and authentic Portuguese, Spanish and Brazilian cuisine. Good value for the money and the quality is amazing. All deliveries are very well packaged, including the frozen items. Also, you can find all the seasonal products like Bolo Rei on Christmas, Folar da Páscoa on Easter, 'Castanhas e Jeropiga' in Autumn which will bring you closer to the Portuguese traditional celebrations. I highly recommend for anyone looking to taste for the first time products from Portugal but also for those who want to remember your favourite products and flavours in your table in the UK.

Excelentes produtos, entrega rapida com mercadoria bem acondicionada. Qualidade a precos razoaveis.
Muitos parabéns a toda a equipe que aprensenta um trabalho de excelência.
É uma agradável surpresa

I have always bought my Brazilian products from them and they have always delivered it on time and perfectly packaged. Recently, I had a problem with a delivery that got lost on the way and they immediately sent a replacement on the next day!

Perfeito!!!
Muitos produtos brasileiros, entrega rapida e equipe de atendimento nota 10.

Amazing Portuguese and Brazilian Shop where you can find a large range of products. Staff very helpful and friendly. Loved the chicken sandwich (with fresh ingredients - looks like "homemade") and the desserts available at the shop display. Highly recommend!! I will return for sure and I was very happy to know that they can also delivery online :)

Delivery was quick and everything arrived in perfect condition. I definitely recommend Delicias UK!