Deege Solar Omdömen 210

We cannot get to talk to anyone from this company to discuss an issue that has been going on for the last six weeks. The phone is either engaged or never answered. The one time they did answer the phone and promised to send the relevant information they never did we are still waiting…..
We have lost out on ££££ on our panels that were initially installed in 2021 due to lack of communication.
If anyone from this company reads this PLEASE help!!

Many thanks for your response. If you can contact is Paul Coulthard that would be great. You should have his contact details on your system.

We have not heard from your company yet, we sent contact details as requested. Have you got them?

Excellent after sales.
It’s not the first time I have written a review about Deege Solar as I had an installation back in October 2022 and I was very impressed with the installation and the office team as very informative. What is important is after sales follow up and I’ve needed some information which Kate has provided and she has been very helpful so my thanks Kate on your help, very much appreciated.

Super happy with my solar in roof install. The installation was done by professionals who actually understood my requirements. Excellent communication even after hours David was available for any issues/concerns I had. The team is fantastic and from my perspective you should have the same, if not better experience. Please give them a try.

Deege installed my GSE in-roof 7KW system with GivEnergy inverter and battery last week. Deege is a family business and the guys who did the work were really personable and friendly. Panels installed on the Friday and electrics/ commissioning done the following Thursday. Was kept informed directly by Dave of the install dates and they were flexible and reliable. For me it was a great experience and I now have a fully operational system. Just awaiting the handover pack and DNO commissioning paperwork so I can sign up for a SEG tariff. Hopefully this won’t take long as I’m with national grid whom I’m told are quite a speedy DNO.

Knowledgeable sales team, receptive to own research and keen on explaining both jargon and why some decisions are better than others. No pressure-sale tactics, genuinely recommended what was needed and the best way to achieve it.
Installation had some scheduling niggles outside their control, but well managed by the team.
Panels went up very quickly, and wiring decisions were well thought out. A few technical tweaks after installation were resolved in the next days, with the team receptive to feedback.
Proposed equipment is of top quality (Hyundai Panels, Growatt Inverter and batteries), and Deege’s premier relationship with Growatt is reassuring. As equipment warranties are long-term, it’s also reassuring that Deege is a big enough company to be around for the long term, but not big enough to have lost that drive for really good customer outcomes.
Sometimes the team can be hard to reach via phone, which is a tad frustrating - perhaps a slightly better telephone system could help. Nonetheless, apart from the niggles above, it was a complex project made to look simple by the team, and the 5 star rating is fully deserved.
We’re looking forward to many years of savings and maybe helping this blue dot just a little bit.
We would unreservedly recommend Deege for your solar project.

Our Tesla power wall was installed on time before we went on holiday as agreed. David even sorted some software bugs whilst on his own holiday so when we got back everything was working as expected. David went above and beyond to make sure we were happy. I would recommend Deege as they obviously care about the business.

Clear advice from day one! Every appointment on time and everything set up/ installed without a problem

This is the second contract with Deege Solar, in September 2022 we had 12 solar panels and a 3.3 KW battery installed. Following a year of use we showed a 15% return on our investment and with all the environmental benefits we are back again to add another 6 solar panels and a second battery (still no VAT to pay). Again from the contact with David and the site team were great and professional with everything explained make sure everything was working before leaving the site. Thank you

(Not affiliated with Deege)
Found Deege Solar as a result of a facebook group request for quotes. Based in Essex they are local to my property in Kent.

David (MD of Deege) promptly arranged an appointment on a Sunday morning, kept me in the loop when he was arriving and turned up in company uniform and a smart sign written van.
We had a lengthy discussion on my requirements (Solar plus Tesla power wall x 2), he surveyed my roofs and went away promising a prompt quote. At this point I had given him a budget that i wanted to spend, and informed him that other quotes were also being sought.

David replied that evening with a proposal, a map of my roof and a generous covering of PV panels.
At this point I had the feeling that Deege installs were dealt with as if David were installing the system on his own property. There was a good attention to detail and all my technical questions were promptly answered. I had many technical questions about the Tesal equipment, to which David was able to answer instantly.

Deege then proceeded with a formal quote, which although was a tiny bit more than I anticipated spending, I was happy to accept. I paid a deposit using credit card, and an install date was scheduled.

Deege were able to install the system roughly a week earlier than had been arranged, I was happy to be flexible as I work from home.
The install proceeded, and due to convenient weather and prompt, professional roofing installers, the roof install was completed within 2 days.
The power walls were delivered, installation required two days and a further half day for commissioning.

Throughout the install, all of the guys from Deege were professional and courteous.
My property was left clean and tidy and follow up communication has been prompt.

I would thoroughly recommend considering David and the team at Deege Solar for any renewables projects you have in mind.

I had a Givenergy battery installed in my garage.
Good installation, good communication, good problem solving, attention to detail. Super happy with the service provided by David. Thank you for making the extra effort!

Very happy with the installation.
Very helpful people to deal with.
Good communication.
Thoroughly recommend

We have just had a 6.8 kW in roof system with 2 x 5 kW Growatt batteries installed by Deege Solar. Right from the get go the Deege team were lovely to deal with. Rod explained everything, system requirements, options, pricing and timescales etc. Kate was very helpful getting us booked in as soon as possible and ensuring everything lined up. Dave and the team installed the system with care and skill making the in-roof system fit perfectly into our pan tiled roof, beautifully pointed. The batteries and inverter neatly installed in the loft area and all looking lovely and producing energy. The tech is nicely set up on a smart phone app to monitor and review. All of the Deege team have been a pleasure to deal with and I can’t thank them enough for their efforts getting it all sorted right before Christmas.

Thank you Deege for driving all the way to Cumbria to fit an extra battery through floods and Storm Gerrit from London. The service was excellent and MIck the electrician who fitted it was superb. Thanks again

I recently had the pleasure of using the electrical services of Deege Solar, and I am compelled to share my overwhelmingly positive experience. From start to finish, every aspect of their service was nothing short of exceptional.

First and foremost, the professionalism exhibited by the entire team was truly commendable. From the moment I contacted them for a quote to the completion of the job, the staff at Deege Solar demonstrated a high level of expertise and commitment to customer satisfaction. The electrician was not only skilled in his craft but also took the time to explain the intricacies of the work, ensuring I was informed and comfortable with the entire process.

The quality of service provided was nothing short of outstanding. Deege Solar went above and beyond to address all my electrical needs, ensuring that every detail was attended to with precision and care. Their attention to safety and adherence to industry standards was evident throughout the job, giving me complete confidence in their abilities.

One of the standout aspects of my experience was the transparency and honesty in pricing. Deege Solar provided a detailed and fair estimate upfront, with no hidden fees or surprises at the end. The affordability of their services was a pleasant surprise, especially considering the level of professionalism and expertise they brought to the table.

In addition to the technical excellence and competitive pricing, the customer service I received was exemplary. They were not only responsive and courteous but also displayed a genuine commitment to ensuring my satisfaction. They took the time to address all my concerns and inquiries, creating a positive and stress-free experience for me.

I am grateful for their outstanding work and will not hesitate to call upon them for any future electrical needs. Top Job!

Really happy with Deege, had my system now for about 12 months. And with the present electricity prices def worth going solar! My only issue is there very slow with certain issues!!!

friendly bunch of guys for the install .poor weather conditions but never complained just got on with the job .always polite and cleaned up after the install .
fully recommended

I originally had a quote a year prior where I was investigating water cooled solar panels, however this years quote - I was ready to progress, Rod's quote was great and detailed and we worked to get the solution I was happy with.
An install date was earmarked - I did receive a phone message from Kate to say that she would provide support leading up to the project but unfortunately did not get her direct contact number so was unable to call back when I had further questions. Fortunately I dipped back to sales person Rod's details and got in contact with the firm that way therefore maybe a corporate Company signature and contact details on all emails would be handy!

Then so it seemed, I heard nothing in the lead up to say it was still going ahead until I reached out and spoke with David who explained the installation plan and timeline (I later understood he was the MD). The overall job did overrun - but it was ok - combination of unfortunate traffic woes and the fact my house was a bit more than a standard construction house, so the electrical installation took longer. I feel the Company maybe doing a lot of business across the UK so I was pleasantly surprised my installation kept together in one job lot and not get delayed.

Throughout the onsite activity, I found every single member of the onsite team to be fully professional, pleasant/courteous, hard working, tidy & efficient. David's enthusiasm for the solar industry and technology shines through his team members: Ritchie (roofer - very important job!), Johnny to assist Ritchie, Scott on the second day assisting David (although I understand Scott is the man to go to for all things technical support...), Tommy the sparky (he had quite a chunk of work to do - so spread over two days), Kate during the installation making sure I was happy at every stage and then finally concluded on the final day with Mick - to wrap it all up and make sure all things electronic spoke to all things electronic which subsequently provided me with the amass of information available through the online portal of the inverter manufacturer - I am still digesting the enormous quantity of data.

The total experience to day one of being Plugged in to the sun is amazing, smashing and thoroughly content with the Deege Team. Thankyou.

The first day of weather was cloudy overcast and rain... c'mon weather - let the sunshine in!

Maybe I revisit a long term review after I have had time with the system.

The staff , especially Kate and David have been very professional and extremely helpful throughout our solar installation. I would highly recommend them as a company.
We had decided to have another piece of equipment to help our system and David was very helpful and travelled from his base to South Yorkshire to fit it for us.
We are now generating our own electricity and storing it our new batteries, thanks to Deege. Already we can see the savings we have made. It is also great to have hot water from our Myeddi, which David fitted to our ecodan system.
We are very please, thank you Deege.
If you are looking for a friendly professional solar company , then Deege is the answer.
Denise and Peter

Thanks to all the Deege team - friendly, knowledgeable, solved a few glitches as they arose, and are genuinely focused on bringing the power of the sun to help consumers get a fairer, cleaner energy future!

Just brilliant work by Degee, the 3 guys who installed the goods where super professional and polite. thanks for making this experience a good one!!!! you all rock, keep up the solid work, hope to do more with you all in the future