DBPOWER Omdömen 1 028

Losing Feith.
I had originally given a positive review on Feith and my experience with a customer service regarding a DVD player replacement. I am losing faith in this company as well as their responses. Originally I was under the impression that “Feith” was someone working at this company under an internship program and that their first language was not English, so the responses were very choppy and scripted. That still may be the case, but after another week of waiting, several more emails and a presumably fake USPS tracking number (still no package received by the USPS to ship or deliver).. the responses are still as flat and choppy and Repetitive. I am fairly certain I am just emailing a bot/robot/AI, and they are piecing together replies that begin to make no sense, the more sentences they add. Not a settling experience.

Update 11/16/21:
A new DVD player arrived via UPS today to the address we provided. Still no update on that original tracking number with USPS (says still awaiting package). But the replacement did ship and arrive. Updated to four stars. Thankful for the DVD player. Lost some sleep over the experience.

Very helpful and provided independent references.

I had several questions regarding my recent purchase of a battery starter and Mark answered everything. He was polite, knowledgeable, very patient and overall just a pleasure to chat with. He deserves a raise or a bonus or a promotion or all three.

My unit wasn't working and this agent did an excellent job in helping me to get a new one and explaining the situation. Excellent customer service

So I’m taking my other review down I have never recipes my gift for activating my warranty they had me sign up for all this stuff and like their page. Not only didn’t send the confirmation email I gave them my address which they’ve already had after purchasing their product they had asked for my order number and everything and I did as said. And I’m still confused to why it’s been two weeks and no one’s still has helped me.

- in all honesty I bought the warranty I’m okay with that much just disappointed on top of it they don’t show up on Facebook for me there’s no way to contact them and all of it was frustrating this is definitely a huge lesson learned 😂🤦🏽‍♀️

Good customer service, and quickly!

Risha replied in a very timely manner to answer my question

The customer service is outstanding. They got back with me asap. And handled everything I needed

helped me out with the audio of my projector 5 stars

Jeush did a good job resolving the Parshall shipment and getting the rest of the units on the way. All items arrived prior to our annual meeting and were well received. I do not believe they have a strong customer support system.

This is my first projector and I LOVE IT! Very user-friendly! The set up was easy and the visuals are awesome to go along with great audio! My family loves movie night! Support replied within 48hrs and was good at helping me. Great product that I'd offer to anyone, honestly.

Excellent product at an affordable cost. Company also provides excellent customer service and after sale support.

What a great company to work with! Jennah was very nice, very professional, and extremely thorough to ensure I was completely satisfied!
I had a defective unit and Jennah simply asked for picture verification and promptly took care of it by sending out a replacement.
They also offered a gift card!!

Joshua was great! Helped me a lot…I may have returned a projector without his help!

Anne has been amazing to work with! How quickly she responded to BOTH of my emails blows my mind! I am beyond impressed by her timeliness and her kindness! Hopefully the team she forwarded my issues to are half as great as she is!

Perfect packaged and useful tool for your car ! Is a must to have specially on winter months!

i had an issue with the product and it had to be replaced. they were very helpful sand friendly. prompt to reply and fast action

Alex was nice, heard my problem. Currently being worked out. Thank you!

The protect is great for the price has solid range and is pretty clear. Overall would would give it a 7/10 but for price 9/10

I had a very great experience with costumer service. They worked very hard to answer all my questions. I talked to several people (honey, Cleo, John, and Alex) they were all helpful, patient and kind to me. Thank you.