Currently trying to exchange my warm lights to white lights that i bought by accident while at checkout. Total nightmare . If the company can honor their 30 day exchange policy that would be great .... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Customer service means so much, and the service I received from Dazuma’s representative, Mahica was extraordinary. My purchase was delayed after paying for express shipping and the service I received... Se mer
During the installation my light sconce had dropped from the ladder and broke. Being extremely upset I contacted Dazuma and without hesitation they expedited the broken light within a day, amazing!
Ive ordered multiple pieces from dazuma company and everything worked accordingly. There packaging is very nice and secure. Thanks and would recommend them for lighting.
Företagsinformation
Skrivet av företaget
Online store for Lighting
Kontaktuppgifter
44 rue beaurepaire, 49100, Angers, Frankrike
- 978-678-4855
- hello@dazuma.us
- dazuma.us
4,4
Utmärkt
554 omdömen
Har besvarat 77 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
After three years of searching for a…
After three years of searching for a ceiling fan, you definitely delivered what I was looking for…..
21 januari 2025
Omdöme utan inbjudan
Many items to choose from
Many items to choose from, many different styles. Easy to purchase the items.
19 januari 2025
Omdöme utan inbjudan
These reviews are nonsense
These reviews are nonsense. Go to Yelp and search Dazuma.
19 januari 2025
Omdöme utan inbjudan
Svar från Dazuma
Dear customer,
Thank you for shopping at DAZUMA. We're truly sorry to hear about your experience. We understand your frustration regarding the product condition and the lack of communication. To assist you better, could you please provide your email address? You could also contact us, we will definitely give you a satisfactory solution, please believe that we are definitely a responsible company. thank you very much. 978-678-4855 (9am-6pm EST)
Thank you for your understanding, and we look forward to resolving this for you.
Best regards,
Dazuma Team
Good customer service
I had to contact the company for a delivery issue and the customer service was excellent in trying to find a solution.
1 januari 2025
Omdöme utan inbjudan
I have never ordered anything so I…
I have never ordered anything so I won't be able to tell you exactly how I feel until I get and install the products. I was a little upset about not getting the 10% off because I did not see the email until I ordered. It would be nice to receive the discount.
13 januari 2025
Omdöme utan inbjudan
Svar från Dazuma
Dear customer,
Thank you for shopping at DAZUMA. We're truly sorry to hear about your experience. We understand your frustration regarding the product condition and the lack of communication. To assist you better, could you please provide your email address? You could also contact us, we will definitely give you a satisfactory solution, please believe that we are definitely a responsible company. thank you very much. 978-678-4855 (9am-6pm EST)
Thank you for your understanding, and we look forward to resolving this for you.
Best regards,
Dazuma Team
Cool product
Great customer service. The wooden lights are a very cool/unique product.
10 januari 2025
Omdöme utan inbjudan
Awesome in every way!
Great selection of products and impeccable customer service. Will buy from again!
9 januari 2025
Omdöme utan inbjudan
At first I was skeptical as it seemed…
At first I was skeptical as it seemed this was coming from Hong Kong. It did arrive damaged. However the customer service was GREAT and they offered to replace it.
5 december 2024
Omdöme utan inbjudan
Was easy to decide and purchase
6 januari 2025
Omdöme utan inbjudan
Awesome company to work with and deal…
Awesome company to work with and deal with great customer service and the response for any returns or any issues problems or questions was phenomenal. Great company.
2 januari 2025
Omdöme utan inbjudan
Multiple lighting options
The web site provided a variety of light options to choose from. It was helpful to see the actual measurement details of the lights we were interested in.
2 januari 2025
Omdöme utan inbjudan
I wish I had found your company sooner
I wish I had found your company sooner. The lighting options were fantastic. I will definitely recommend this company.
18 december 2024
Omdöme utan inbjudan
Great accent lighting
Very easy to deal with. The strip light really accents the peak of our roof. Easy to install as well.
1 december 2024
Omdöme utan inbjudan
Delivery was not clear upon order over…
Delivery was not clear upon order over a month was a surprise and frustrating
31 oktober 2024
Omdöme utan inbjudan
Svar från Dazuma
Dear John,
We're truly sorry to hear about your experience. We understand your frustration regarding the product condition and the lack of communication.
Due to logistics delays, your package finally arrived on December 8, 2024 after a few days of delay. Thank you very much for your feedback. We have negotiated with the logistics company to improve this logistics problem.
Thank you for your patience, and we appreciate your feedback as we strive to improve our service.
Best regards,
Dazuma Service Team
Great customer service
Great customer service, the only problem is that since it’s coming from China, it takes a longer time.
11 december 2024
Omdöme utan inbjudan
9' , 24'x24" solar lights
There are many choices and the sizes are very suitable for the requirements of large houses
He was very patient with my purchase and gave me a lot of suggestions to ensure that my purchase was correct.
10 december 2024
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.