What a superb company this is. I’ve bought quite a few roses online and recently visited David Austin in Albrighton. (That’s well worth a trip!!) Every rose has flourished and exceeded my expectation... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I value David Austin Roses for many reasons, but it's the quality of the products which matters most. Plants always arrive carefully packed and with clear instructions on planting, maintenance etc. I... Se mer
Företaget har svarat
Another rose has arrived, judging by the many David Austin roses planted in our garden already, it will be beautiful for many years to come. It is always difficult to choose as there are so many of a... Se mer
Företaget har svarat
I ordered 2 potted roses that arrived on separate days, despite being marked '1 of 2' and '2 of 2'. The bottom of the second box was heavily strapped by the couriers tape, because water from the pot... Se mer
Företaget har svarat
Företagsinformation
Om David Austin® Roses
Skrivet av företaget
About us
Breeders of exquisite English roses since 1961.For over 60 years we have been growing roses on our family farm in Shropshire, lovingly nurturing them by hand until they are ready to be passed onto you, to be enjoyed in your own gardens.
Why David Austin Roses?
What is a garden without roses? We believe that roses belong in every outdoor space, which is why we have dedicated over 60 years to breeding the very best, healthiest, most fragrant roses for the world to enjoy. The promise of a David Austin® rose is many things…It is a guarantee of unrivalled breeding expertise that retains traditional methods and protects the craftsmanship of hybridising an English rose. It is a promise of plentiful choice, an unmatched collection of roses bred on a family farm that is still at the heart of the business. It is a pledge of sustainability, from recyclable packaging to rainwater irrigation systems. And of course, it is the reassurance of a service that you know you can depend on. Our leading aftercare and advice, along with our five-year promise means we have you, our customers, at the core of everything we do.
Our products
Our extensive collection of roses features over 400 varieties, including nearly 200 of David Austin’s English Roses. With so many varieties to choose from we can offer a rose for almost every position in the garden.Our five year promise
We take great pride in supplying roses of the highest quality. If any roses are damaged on receipt or fail to grow when our planting guidelines are followed, we will replace them free of charge.
Kontaktuppgifter
Bowling Green Lane, WV7 3HB, Wolverhampton, Storbritannien
- 01902 376 300
- help@davidaustinroses.co.uk
- davidaustinroses.co.uk
For Time Spent in the Garden
4,8
Utmärkt
13 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service !
Excellent service !! Excellent quality !! Excellent customer service !! All that is left to say HIGHLY RECOMMENDED,a very happy customer,and the Roses when bloom BEAUTIFUL !!!!
30 september 2026
Svar från David Austin® Roses
We're so pleased to hear you received excellent service, quality, and customer service! It's wonderful that you highly recommend us and that your roses are blooming beautifully.
Kind regards,
Elaine
Good advice
The company gave me advice on which rose to choose for the situation. Given as a gift and recipient very very happy and says D A roses are the very best.
30 september 2026
Svar från David Austin® Roses
We're so pleased to hear that our advice helped you choose the perfect rose and that the recipient was very happy with their gift! It's wonderful to know they consider our roses the very best.
Kind regards,
Elaine
Excellent customer service following a…
Excellent customer service following a delay in receiving my rose.
30 september 2026
Svar från David Austin® Roses
We're so pleased to hear that you experienced excellent customer service, especially after the delay in receiving your rose. Thank you for your positive feedback!
Kind regards,
Elaine
Perfect in every way.
So easy to order online, very quick delivery, very well packaged. With Savid Austin, you know you are being the best of the best, quality every single time.
30 september 2026
Svar från David Austin® Roses
We're so pleased to hear that you found the online ordering process easy and that your delivery was quick and well-packaged. It's wonderful to know you consistently receive the best quality!
Kind regards,
Elaine
Beautiful roses
Easy to order, quick delivery, carefully packaged
The roses are top notch.
I always buy D A roses and have over 18 of them.
30 september 2026
Svar från David Austin® Roses
We're so pleased to hear that ordering was easy, delivery was quick, and your roses were carefully packaged! It's wonderful that you find our roses top-notch and are a returning customer with over 18 of them.
Kind regards,
Elaine
Beautiful specimen delivered
Beautiful specimen delivered, packing excellent,so professional, can't wait to pot it up.
30 september 2026
Svar från David Austin® Roses
We're so pleased to hear that you received such a beautiful specimen and that the packaging was excellent and professional! We hope you enjoy potting it up.
Kind regards,
Elaine
Svar från David Austin® Roses
We appreciate your positive feedback! We are so happy to hear you found our roses beautiful. We are delighted you would give us a 10-star review if you could!
Kind regards,
Elaine
No comparison with their competitor - sadly.
For the particular rose, Gertrude Jekyll, I had to buy from DA they seem to have 'rights' to it. I had recently bought 10 or more roses on sale at Peter Beales, potted plants, of my choice, they were magnificent plants, strong, healthy, substantial even plenty of buds that are still coming out - the DA 'premium potted rose' was a complete disappointment, full price, cut right back, not a leaf on it, may as well have been bare root, the stems were so thin. Hopefully will be fine next year but no where near the quality, or age of the Peter Beales roses that we had delivered the week before that cost 30% less.
29 september 2026
Svar från David Austin® Roses
Thank you for taking the time to share your feedback, Paul.
I’m sorry to hear that you were disappointed with the appearance of your ‘Gertrude Jekyll’, particularly when comparing it with roses you had recently received elsewhere.
I completely appreciate that a rose arriving with foliage and buds can initially look more impressive than one that has been cut back. However, different nurseries will have their own processes when it comes to growing, pruning and preparing roses for despatch. This is the process we have always followed with our roses at this time of year, and it is one that works very well for us.
As our roses begin to enter their dormant stage, we take the opportunity to cut them back. Some roses reach this stage earlier than others, so their appearance can vary when they arrive. Pruning at this point allows the rose to focus its energy on establishing and strengthening its roots rather than maintaining top growth as we head into the colder months.
Although I appreciate that your rose may look similar to a bare root rose above ground, there is an important difference beneath the surface. You have received a healthy potted plant with an established root system, ready to be planted and continue developing. The lack of leaves or buds at this stage is not an indication of the health or quality of the rose, but simply reflects its stage in the natural seasonal cycle.
I also can’t see that you contacted us regarding your concerns prior to leaving this review. Had you done so, we would have been more than happy to discuss the condition of your rose with you, provide reassurance and answer any questions you had. Of course, we are still very happy to do so should you wish to get in touch.
I do understand your disappointment when comparing the immediate appearance of the plants, but I hope this provides some reassurance as to why we prepare our roses in this way. I hope that once your ‘Gertrude Jekyll’ has had the opportunity to establish, you’ll enjoy watching it produce plenty of healthy new growth and beautiful blooms next season.
Best wishes,
Tyla
Customer Service Manager
Excellent service from the DA office
Very pleased with the service from David Austin. I ordered 3 Olivia Rose Austin shrub roses. Two arrived, but the third was a Lady Gardener rose. When I rang the DA office and sent them a photo of the Lady Gardener rose, the person I spoke to immediately apologised for the mistake and arranged to send me a replacement Olivia Rose Austin, which arrived safely the following week.
I have ordered a number of these roses in the past, and they bloom prolifically over many months. This year, despite the drought they have done very well indeed.
29 september 2026
Svar från David Austin® Roses
We are so pleased to hear you are happy with your roses and that they are blooming so well despite the challenging weather. We sincerely apologize for the initial mix-up with your order, but we're glad we could quickly resolve it for you.
Kind regards,
Elaine
I had a potted rose delivered by post
I had a potted rose delivered by post. It arrived well packaged and wrapped in recycled cardboard and recyclable plastic bag to stop the soil from escaping during transit. It was packaged with care and has now been planted using the useful leaflet on how to plant and care for a rose. I love David Austin Roses. I have quite a collection now. This one is Strawberry Hill which is a climber, with a lovely fragrance and it will fit the space where it is planted as it matures.
29 september 2026
Svar från David Austin® Roses
We're so pleased to hear your rose arrived safely and was well-packaged! It's wonderful that you found the planting leaflet helpful and that Strawberry Hill will be a lovely addition to your collection. We hope you enjoy its beautiful fragrance as it matures.
Kind regards,
Elaine
Disappointing
I have ordered david austin roses from david austin previously ...and these have been consistently first class. They absolutely live up to their reputation.
My most recent purchase was a gift for my sister and we were disapointed when it arrived with no leaves/ blooms.
Customer services were responsive and got back quicky ... based on a photo of the rose .
They confirmed the time of year meant this was just how it is ...and it was perfectly healthy.
I therefore ordered another david austin rose for my sister from Burford garden centre ( same price) and in contrast it arrived with blooms and buds and we were v pleased with how it looked on arrival.
I wouldn't use david austin again based on this disappointing experience
29 september 2026
Svar från David Austin® Roses
Thank you for taking the time to share your feedback, Theresa, and I’m sorry to hear that you were disappointed with the appearance of the rose you ordered for your sister, particularly as it was intended as a gift.
At this time of year, we begin cutting our roses back at different stages as they naturally start to enter dormancy. Some roses will enter this stage and begin dropping their leaves earlier than others, and we take this opportunity to prune them back. This allows the plant to focus its energy on developing a strong root system, helping to produce a healthier and stronger rose overall.
I completely appreciate why, when comparing the two roses, the one with blooms and buds may have looked more impressive on arrival. However, the difference in appearance doesn’t mean that one rose is healthier than the other. Roses can be at quite different stages at this point in the season, depending on the individual plant and variety.
I’m pleased to hear that my colleagues were able to review your photograph and respond promptly, and that they were able to reassure you that the rose you received was healthy. I am sorry, however, that its appearance left you feeling disappointed enough not to order from us again, especially after your previous positive experiences with our roses.
Should your sister decide to plant the original rose, I hope she’ll enjoy watching it establish and put on beautiful fresh growth when the new season arrives.
Best wishes,
Tyla
Customer Service Manager
Excellent service
Excellent service, first class roses. Everybody is happy with them.
29 september 2026
Svar från David Austin® Roses
We're so happy to hear that you received excellent service and that everyone is happy with our first-class roses! Thank you for your wonderful feedback.
Kind regards,
Elaine
Svar från David Austin® Roses
We're so pleased to hear that you found our website good, ordering simple, and delivery prompt. Thank you for your positive feedback!
Kind regards,
Elaine
Good quality roses and smooth ordering process
Ordering process was smooth and straightforward. Both roses ordered were gifts, and the recipients were pleased with the quality and appearance of the rose bushes on arrival. Far better quality than the roses remaining on display at my local garden centre. Packaging was roomy and the roses were safely transported and protected ahead of delivery. DPD offered amendments to delivery instructions if needed nearer to the delivery time, and in one case the 1 hour delivery slot was available to me duirng tracking (not long ahead of delivery) although the other was not. This made it easier for me to advise that recipient ahead of time. (Text or email updates would have been helpful, though, rather than repeatedly having to track online). Delivery was fast, and meant the roses did not dry out.
I would recommend David Austin roses and will use them in future.
22 september 2026
Svar från David Austin® Roses
We are so pleased to hear that the ordering process was smooth and that the rose bushes arrived safely, bringing joy to your recipients. It is wonderful to know that the quality and appearance met your expectations and surpassed those of other local options. We also appreciate your feedback regarding the delivery notifications; we are always looking for ways to improve our communication and will certainly consider your suggestion about text or email updates for tracking. Thank you for your kind words and for recommending us; we look forward to assisting you again in the future.
Kind regards,
Elaine
Great help to make delivery at the…
Great help to make delivery at the right time.
Plants look very healthy. Lots of shoots for next year Time will tell how they grow
28 september 2026
Svar från David Austin® Roses
We're so pleased to hear that your delivery arrived at the right time and that your plants look very healthy with lots of shoots! We hope they grow beautifully for you.
Kind regards,
Elaine
golden anniversary rose
I bought a golden anniversary rose for my sister and her husband, I paid extra for it to be ready to pot, I didn't expect it to be in bloom in September but was disappointed that it didn't even have any leaves, it just looked like a twig in a box. Another friend also bought the same rose from you and that was covered in leaves so looked a lot healthier. I guess I was just unlucky, hopefully it will pick up once it is planted!
28 september 2026
Svar från David Austin® Roses
We’re very sorry to hear that your Golden Anniversary Rose was disappointing on arrival. At this time of year, we do cut our roses back as part of their seasonal preparation, which can mean they arrive looking more like a bare stem than the leafy plant you may have expected. This information is displayed on the product page when ordering, and we’re very sorry that you didn’t notice this at the time.
This does not detract from the fact that, once planted and established, your rose will grow into a beautiful and healthy rose. We do hope you enjoy watching it flourish and bloom for many years to come. 🌹
Kind Regards
Elaine
David Austin Roses - first class all round
David Austin Roses always arrive beautifully packaged and in excellent condition. Having moved to a new home and starting the garden from scratch, I'm stocking up again as the garden wouldn't be complete without them!
28 september 2026
Svar från David Austin® Roses
We're so pleased to hear that our roses always arrive beautifully packaged and in excellent condition! It's wonderful that you're stocking up for your new home and feel your garden wouldn't be complete without them.
Kind regards,
Elaine
Rose bush
Order a rose bush, came very well package and in good time. Yet to flower, but the plant appears healthy and in good condition.
22 september 2026
Svar från David Austin® Roses
We're so pleased to hear that your rose bush arrived well-packaged and in good time. We're happy that the plant appears healthy and in good condition, and we hope you enjoy the beautiful blooms when they appear!
Kind regards,
Elaine
The five year guarantee on their roses really works!
There was immediate acceptance to replace my dying rose under their 5 year guarantee (which I hadn't known about) and the replacement arrived within a few days.
23 september 2026
Svar från David Austin® Roses
We're so pleased to hear about the immediate acceptance for replacing your rose under our guarantee, and that the replacement arrived so quickly! It's wonderful that we could assist you.
Kind regards,
Elaine
Speedy delivery
Speedy delivery, I ordered three potted roses these all arrived together in good condition, one was in flower with plenty of buds, it’s been planted for about three weeks now and smells totally divine. My other roses remain as leafless twigs but will be flowering and smelling amazing next year. then I ordered one more. This one arrived in its box which was totally squashed on one side, the whole length of the box was damaged so was concerned when I opened it but all was well. This one Gertrude Jeykell was another leafless twig so that possibly saved it from a nasty crush. It’s now planted and again I am already looking forward to seeing this one in full flower I already have two in my back garden so this in the front will surround us with colour and fragrance. Love them, love David Austin roses excellent quality.
28 september 2026
Svar från David Austin® Roses
We are so pleased to hear that your David Austin roses are thriving and bringing such delightful fragrance and beauty to your garden! It sounds like you have a wonderful vision for your outdoor space. We appreciate you sharing your experience with the delivery and the condition of the Gertrude Jekyll rose; we are glad it arrived safely despite the box damage. We are confident it will soon join your other roses in creating a stunning display. Thank you for your kind words about the quality of our roses.
Kind regards,
Elaine
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.