Davek Umbrellas Omdömen 3 834

Sometimes you learn a lot about companies when things don’t go as planned. I had a defect in the umbrella sleeve of a recently purchased mini umbrella. I contacted customer support and the initial response was not as expected, pretty much instructing me to buy a replacement sleeve. But upon hearing that was my experience, Davek and specifically Allison at Davek, reached out and said wait, that is not the experience we want our customers to have. She corrected it within minutes and I have a replacement sleeve enroute to me without me having to purchase it. It’s moments like this that build brand loyalty and give confidence that the company does care about the customer experience. I’ve purchased two other mini umbrellas from them, this experience could have ended further purchases or make me committed to all future umbrella purchases to be directed to Davek. Thank you for caring about the customer journey.

Beautiful, well engineered umbrella. Sadly, mine arrived with a small scuff on the activation switch. A small detail, but one I'll notice every time I use it! Otherwise, would have been 5 stars.
(Davek Elite)

Customer service was very helpful. Davek's products are incomparable.

Horrible customer service experience. I was forced to talk to someone I never requested to talk to. Manager at this place is emotional and dismissive. Couldn’t take feedback and just leave it at that.

100% quality you can count on. Expensive but well worth it for an umbrella you’ll never need to purchase again unless you lose it. Fast delivery and well packaged.

great customer service and prompt responses. did not have to wait for 1 business day to receive correspondence. shipping was fast. courteous and helpful in resolving my loss protection information. will buy no other umbrella except from Davek.

Well made umbrella by a company that stands by their products. Thank you for making such a wonderful product.

Website easy to navigate. Love the golf umbrella. Can't wait for Father's Day!

Our solo umbrella had a mishap and broke. We got out our warranty cards, filled in the blanks, a week ago today. In my hand is the new one. Couldn't be easier I'm so glad we chose Davek.

Seems to break down quicker then my $20 umbrella. As other umbellas are made with (water-repelling) materials that do not absorb water, allowing the moisture to sit on the surface and easily roll off. The davek umbrella absorbs and the water doesnt repeal.
Disapointed with this product

The shipping was quite fast, very thorough description, and worth the money.

Mauvaise qualité mon solo a cassé même pas au bout de 1 an, le tout petit que j'ai également à commencé à s'ecailler pareil au bout de 1 an.
Donc je ne recommande pas, pas de retour du sav et de plus devoir payer les frais d'envoi pour de la mauvaise qualité est rédhibitoire pour moi !

It was a very easy ordering process. Very quick turnaround/processing and delivery.

Very helpful in replacing an umbrella that broke.

Love the product and customer experience.

The product broke on the first use in high winds

Love this umbrella, stylish and well made.

I wanted the best umbrellas out there, and I'm convinced these are them. I'm absolutely smitten with every detail—the elegant designs, the variety of sizes, the rich colors, and the lovely presentation. These will be my go-to for personal use and gift-giving going forward. Perfect for birthdays!

Parapluies toujours de qualité mais peut-être moins exceptionnels qu'il y a 10-15 ans.