I came to the D1Store in Bondi Junction with a Mavic pro 2 drone that was not behaving. The staff were very helpful and friendly and the machine was sent off for repair after which I ended up receivin... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
After a crash the gimbal was stuck. D1 replaced the mini 5 pro drone for an attractive price in a short time. I am very happy with their service. Shipping was fast and communication easy. I’m fully sa... Se mer
As a first time drone buyer I found some aspects confusing particularly in regards the Care activation. My query was answered quickly and comprensibly with action taken to resolve the issue. Screen du... Se mer
Bought a ex demo avata 2 from these guys .arrived quickly and in great condition, had to organise care refresh but was easy and communication was great from D1 store staff . Happy flying 🙂
Företagsinformation
Skrivet av företaget
DJI Authorised Retail Store has been co-established by DJI and D1 Store to be the forefront of all DJI products and services in Australia. Along with our extensive range of Consumer, Enterprise and Agricultural products, we proudly provide Official DJI Repairs & Maintenance, Trade-Ins, Product Training (Online and In Person), Consultancy, Extensive Technical Support and many other services.
Kontaktuppgifter
421 VICTORIA STREET, 3056, BRUNSWICK, Australien
- (03) 9288 7800
- info@d1store.com.au
- d1store.com.au
4,6
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 35 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Hi have not got it
17 november 2025
the battery had zero charge
the battery had zero charge. This is not a healthy battery. i dont know how long the battery had a zero charge and if any permanent damage has been done to it. Time will tell.
Feedback from you welcome
Cheers Jeff
10 april 2026
An easy process to order and delivery…
An easy process to order and delivery was fast. Packaged really well too!
11 augusti 2025
Be aware with free VIP service
Be aware! I bought a new Osmo Action 5 pro and received the VIP service for free with the order. That's where they set up the device prior to shipping. That's all very kind. However, when I received the device it was already bound to another DJI account which means that I cannot bind the device to my account.
It has been 3 days of back and forwards with their customer support and still no solution. I also reached out to the official DJI store and they confirmed that the device is already bound to a different email address. However, because of date protection they are not allowed to provide my with the email that is bound to.
It's been insane and hope the D1 store will figure something out soon. Otherwise the device is going back.
9 april 2026
Great service in the end
It was disappointing that the camera failed after minimal use and that, at first, they wanted me to pay full replacement cost. On the other hand, it was great that they then agreed to replacement without cost, including postage.
7 april 2026
Just Great!
Very pleased. It arrived a couple of days after purchase. There was no one home so it went to post office. But this was good as it was placed in a secure collection box rather than require queing etc..
9 april 2026
Staff are very helpful professionals…
Staff are very helpful professionals and polite.
They seem to be very knowledgeable.
Definitely shop there again.
7 april 2026
Great service can't recommend enough…
Great service can't recommend enough A++++++
17 april 2026
Omdöme utan inbjudan
Extremely rude delivery service
Extremely rude delivery service
Very annoyed to have to do one flight
Of stairs .
I politley asked how big is the box
he responded "come down and have a look"!!!
He also added " don't you have a husband!!!!!!
Extremely rude
The people in the store
Especially the manager
failed to address a promised they
made ....I was promised if What I had purchased was not delivered by the
7th April I would be given a full refund.
I returned the following day and was denied this outcome...
The manager would not give me back my original copy of my purchase which I had given to her I demanded it back as it is my only
Proof of purchase ...I told her take a pic ture of it and she replied if I walk
out with the receipt she would
she would not stop the item to be
delivered!!!!
I told her there was evidence that
I was promised a refund they have
Security vedios....she replied no audio!!!!
2000 dollars purchase ...time lost
time taken off work family trying to
help with a late delivery.
I endeavoured to call the store no answer....I left messanges for a call
back as well as trying to ring several
numbers in melboure to see the status off the delivery..
As a senior person I felt I had no voice ... it's very disappointing that
they just don't care I can only speak
of my experience.
2 april 2026
Svar från D1 Store
Hi Dalia,
Thank you for taking the time to share your experience — we're truly sorry to hear about the difficulties you've encountered, and we want to address each part of your feedback directly.
Regarding the delivery driver's conduct: the comments you described are completely unacceptable, and we sincerely apologise that you were made to feel that way. However, we do need to be transparent — our deliveries are carried out by Direct Freight Express, an independent courier company. We have no authority over their staff's behaviour, and we'd strongly encourage you to raise a formal complaint directly with Direct Freight so it can be addressed at their end. We're happy to provide their contact details if needed.
On the delivery timeframe: we completely understand your frustration, especially over the Easter period. We want to be upfront — we did attempt to recall the shipment during the Easter period, however by that point it had already been processed and was staged for delivery, making a recall no longer possible. Our records show the courier was instructed to collect on the 2nd of April, but the actual pickup didn't occur until the 7th — that delay was outside our control. It was then delivered on the 9th, which was prompt. We recognise that doesn't make the outcome any less inconvenient for you, and we're sorry.
Regarding your refund: Our standard policy requires goods to be returned before a refund is processed — this protects both parties and ensures the process is completed correctly. If the item is still unopened, you're welcome to return it either in-store or by sending it back to us, and we will process your full refund promptly upon receipt.
Please don't hesitate to contact us directly at support@d1store.com.au and we'll make sure this is handled with the attention it deserves. Over the easter period, our offices were also closed, which did not help your situation when contacting us.
We're sorry this experience fell so far short of what you deserved as a customer.
- D1 Team
Ease of information
Ease of information, made me change my decision on the initial drone I was going to purchase, went for a more suitable package that was significantly better for my desired tasks.
The payment portal was quick and easy to use with a number of various options.
The tracking details supplied were amazing.
10 mars 2026
The products arrived before the due…
The products arrived before the due date. Very happy with the performance of the product and the quality.
2 april 2026
quick, easy ordering and delivery
everything was received as stated and in the delivery time-frame .
31 mars 2026
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