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D1 Store Omdömen 3 037

•
TrustScore 4.5 av 5

4,6

Elektronikbutik
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I came to the D1Store in Bondi Junction with a Mavic pro 2 drone that was not behaving. The staff were very helpful and friendly and the machine was sent off for repair after which I ended up receivin... Se mer

Betygsatt 5 av 5 stjärnor

After a crash the gimbal was stuck. D1 replaced the mini 5 pro drone for an attractive price in a short time. I am very happy with their service. Shipping was fast and communication easy. I’m fully sa... Se mer

Betygsatt 5 av 5 stjärnor

As a first time drone buyer I found some aspects confusing particularly in regards the Care activation. My query was answered quickly and comprensibly with action taken to resolve the issue. Screen du... Se mer

Betygsatt 5 av 5 stjärnor

Bought a ex demo avata 2 from these guys .arrived quickly and in great condition, had to organise care refresh but was easy and communication was great from D1 store staff . Happy flying 🙂

Företagsinformation

  1. Elektronikbutik

Skrivet av företaget

DJI Authorised Retail Store has been co-established by DJI and D1 Store to be the forefront of all DJI products and services in Australia. Along with our extensive range of Consumer, Enterprise and Agricultural products, we proudly provide Official DJI Repairs & Maintenance, Trade-Ins, Product Training (Online and In Person), Consultancy, Extensive Technical Support and many other services.

Kontaktuppgifter

4,6

Utmärkt

TrustScore 4.5 av 5

3 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 35 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer
Betygsatt 5 av 5 stjärnor

Fantastic service.

Fantastic service. Very good communication right throughout the whole process. And best of all, really good value for money. I was very impressed.

10 maj 2026
Betygsatt 1 av 5 stjärnor

Ordered mini 4 pro refurbished paid…

Ordered mini 4 pro refurbished paid .was not in stock and you were unaware when would become available. So order cancelled. 6 business days after cancellation rang re return of monies and informed that the monies had been returned to me already and I would have to make a case to prove this did not happen ! Informed Afterpay who solved problem . I would suggest you check your refund system so this does not occur. Doesn't do much for customer relations and makes me hesitate in purchasing from you again. Suggestion, a better explanation to customers.

5 maj 2026
Logotyp för D1 Store

Svar från D1 Store

Hi Lachlan,

To provide some transparency on what happened: when your order was cancelled, we submitted the refund on 6 May, which was confirmed processed by our payment provider on 8 May. Refunds through Afterpay can take 3–5 business days to reflect on your end due to the way Stripe and Afterpay process settlements — and unfortunately, with the weekend falling in that window, it would have felt longer than expected.

We completely understand how concerning it is to be told a refund has been issued when you haven't seen it yet — that's a stressful position to be in, and we should have communicated the expected timeline more clearly upfront rather than leaving you to chase it. We never intend to hold onto customer funds, and we're glad Afterpay was ultimately able to resolve it for you.

We'll take your feedback on board to make sure our team is better equipped to explain refund timelines so this situation doesn't happen again. We'd love the chance to earn back your trust — please don't hesitate to reach out directly if there's anything we can do.

D1 Team

Betygsatt 4 av 5 stjärnor

Replacement Drone

I am happy with the Fountain Gate Dji service . The drone was replaced instead of repaired so I had a brand new Dji mini 2. The only downside was that I left my sd card in when I handed it in for repairs and it has gone missing.The friendly customer service was great.

1 maj 2026
Betygsatt 2 av 5 stjärnor

Drone repair not possible😢

No resolution to issue and no work was carried out at all. DJI must protect their brand and the nature of work needed obviously was out of scope for the repair needed. Though communications and prompt turn around of device in question was excellent so highly recommend for basic damage repair work.

1 maj 2026
Logotyp för D1 Store

Svar från D1 Store

Hi Aaron, thanks for leaving a review and for the kind words about our team's communication and turnaround.

We understand the frustration of sending a drone in and having it returned unrepaired. As our team mentioned when we spoke with you over the phone, the serial number on your device had been flagged in DJI's Flyaway list — when a drone ends up on this list, it typically means a replacement unit has already been provided under a DJI Care Refresh claim, and DJI (or authorised service centres like us) are unable to provide any further service on the original device.

This is a DJI-level restriction entirely outside our control as a service centre.

If you have any further questions, we're always happy to help at repairservices@d1store.com.au.

- D1 Team

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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