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Completed the sale of my house. Amazing work done by DWS Legal worked hard and communication throughout thank you

If I could give this firm negative stars, I would. This was by far the worst experience I’ve ever had with a conveyancing firm. What should have been a straightforward property purchase turned into a complete disaster due to their incompetence and outdated processes.

They repeatedly requested additional documentation without processing what had already been provided. Incredibly, they got the stamp duty calculation wrong three times. Unlike every other conveyancer I’ve worked with, this firm had no digital platform. I was required to post my original ID for verification—then wait for it to be returned by post. Even worse, the case handler insisted all documents be sent via post, as they had no means of uploading or receiving files electronically/digitally like a platform.

We lost over six weeks just trying to get the basic documentation sorted. They refused to start property searches until we provided unrelated third-party documents, despite explaining multiple times that we were working on obtaining them. Our urgency and tight deadlines were completely ignored.

In the end, their delays and inefficiencies forced us to switch to another legal firm to avoid further setbacks. Staff was extremely rude ,unhelpful, and highly unsympathetic towards your circumstances.

If you’re looking for professional, efficient, and modern conveyancing services, I strongly urge you to stay away from this firm. This was truly a nightmare from start to finish.

Shveta Sharma at DWS Legal sold my house. Her service is excellent with great communications. Would recommend 100%. I'm selling another property later in the year and I'll be sure to use DWS Legal again.

Efficient and completed on time.

Want to also state that Brooke Johnson made the whole experience very easy and I would like to give her a special mention. She was very prompt with any issues raised, polite and patient.

Used Laura for conveyancing.
Cannot fault her service or costs.
Would definitely recommend and be using if needed again in the future.

No hassle, smooth transaction, excellent communications and a very courteous and professional staff, would highly recommend.

Very efficient and helpful

They helped Us Alot Regarding House Purchase Everything was Smooth Would Highly Recommend them For your Next House Purchase

Amazing company. It was our the best decision to choose this solicitor to help us to buy the house. Very reliable, kept in touch with us all throughout the process. Highly recomend.

Laura was very quick and efficient dealing with our house sale. From accepting an offer to exchange of contracts less than five weeks! She was a delight to deal with and we have dealt with DWS on a number of occasions over the years and have always found them very good!

Many thanks to Aaliya and Brooke for their outstanding work. They dealt with difficult solicitors and got the work done in a timely manner whilst providing regular updates. Would highly recommend.

For Shveta,

I wanted to take a moment to express my sincere gratitude for your support and dedication throughout what has been an incredibly difficult and stressful process for me.

Back in October 2024, I found my dream house, and after selling my own home, I hoped for a smooth and streamlined journey to completion. However, during this time, my family faced a tragedy with the loss of my sister Lynne to cancer, which made everything even more overwhelming. this loss added a heavy weight to an already challenging experience and you more or less emailed daily and at that time did your best to get completion through however it was not to be .

As the months went by, I began to feel that I might lose this property. I was able to reach out to you many times and you weer always polite and kind. To be honest, after the difficulties with communication with the estate agents and the frustrations throughout the process, you were the only one that kept regular contact

Then, with the added complication of stamp duty, and the refusal of my buyer to cover the increase, it felt like all was lost. But you came through for me in a way that I can’t fully express. Your professionalism, commitment, and integrity were truly apparent, and it was clear to me that you were someone who would follow through on your word.

Despite all the hurdles, you worked tirelessly to ensure that I was able to move forward and ultimately complete the purchase of my dream home. Your efforts were exemplary especially yesterday , and I am genuinely grateful for your hard work and dedication.

Thank you for your unwavering support, your politeness, and for making me one very happy lady. I truly appreciate everything you did for me, and I will always be grateful for your help in making this dream a reality.

With sincere thanks,

Thank you Brook & Aaliya !!! I want to express my sincere gratitude for your outstanding work throughout the home-buying process. Your professionalism, diligence, and clear communication made everything so much easier for me. I truly appreciate the time and effort you put into ensuring all legal aspects were handled smoothly and efficiently. Your attention to detail and commitment to keeping me informed at every stage gave me great confidence and peace of mind. Thank you for your hard work and exceptional service—I would highly recommend your firm to anyone in need of a reliable solicitor

I could not recommend DWS highly enough to others looking for conveyancing solicitors, exclusively because of Aaliya Moledina and Brooke Johnson.

I cannot speak highly enough of both of them, they were easily contactable any time I had a query (I had many as a first time buyer), they explained things very clearly and simply so that I was aware of what was happening all the way throughput the purchasing process.

I do not hesitate to think either Aaliya or Brooke will forget my transaction for as long as they live, the seller's solicitor's were absolutely shocking to deal with, extremely unprofessional and bordering on negligent.

Both Aaliya and Brooke kept on top of them, constantly ringing and emailing them to keep the ball rolling, and thankfully all that hard work paid off as the transaction happened just before the April 2025 SDLT increase.

I honestly cannot recommend Aaliya and Brooke enough, they are an absolute dream team and made my dream to become a homeowner come true!

I had an excellent experience with DWS Legal while purchasing my first home. The entire process was seamless and their team was incredibly efficient and responsive. Whenever I reached out, they were quick to act and kept me well-informed every step of the way. Their professionalism and dedication truly made this process stress-free for me. Highly recommend their services!

I had a very convoluted and extended process with selling a flat, and the whole thing took getting on for a year to get to completion. One buyer pulled out and complicated issues nearly caused another one to do the same, but Hilary and Mia, who I dealt with at DWS stayed patient through it all and we got there in the end. Thanks Hilary and Mia!

Hilary Cruz and Mia Lees of DWS Legal have supported me through two disastrous house selling experiences over the last several months culminating finally in a successful completion. Without their knowledge, sensible approach and kindly words I would not have managed to deal with what a nightmare the process has turned into. In the end the only people I genuinely trusted were Hilary and Mia who are totally reliable for a promised call back and reassurances. I thank you both and congratulate DWS Legal on the high standards provided by their staff.

Would highly recommend.

I’m incredibly grateful to Hilary and Mia for their outstanding support throughout the entire house selling process. Their professionalism and clear communication really helped reduce the stress through the whole transaction. They were always available to answer questions and ensured I felt informed and reassured. Hilary and Mia really made me feel supported. I highly recommend them.

Chaz was very efficient and responsive throughout the purchasing process.

With Christmas fast approaching, I was concerned that the process would be delayed. However, Chaz provided regular updates throughout and pre-empted anything that could cause delays.

Whilst buying any property is a stressful process, Chaz ensured things went as smoothly as possible.