CycleSwitch Omdömen 

443
•
TrustScore 4 av 5

4,2

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

UK Cycle Centre were let down by their supply chain but they came through that and even honoured the original price after the supplier had upped their prices by 20% before the next shipment! Communica... Se mer

Betygsatt 1 av 5 stjärnor

Louise and Tony please report to Action Fraud and add to your complaint that you are one of 3 that you know of that have had their bike stolen. It will add weight to a criminal case. There is also a g... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Excellent customer service with our new mountain bike. Great communication, Harry was a pleasure, always quick to return calls or emails and answered all our questions on sizing, finishing kit, warran... Se mer

Betygsatt 5 av 5 stjärnor

Items arrived very fast, bars were unfortunately on back order but alternative set were supplied thankfully. Needed some advice and they were more than happy to help me via chat on their website. Goo... Se mer

Företagsinformation

Om CycleSwitch

Informationen kommer från olika externa källor

CycleSwitch was formerly known as UK Cycle Centre

Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

443 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,2

Alla omdömen

(443)

0 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 3 av 5 stjärnor

Fox transfer seat post

Good communication however part product not in stock but being advertised as in stock,having to wait 2 weeks for delivery not good not shop fault but did say in stock.

7 januari 2017
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Top man

Matt together with ukcycle centre is the easiest to deal with. Hassle free straight forward very knowledgeable about tge products and gives unbias advice.

7 januari 2017
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great service and communication.

Great service and communication from start to finish. I had a slight issue with sale price returning to normal price when the item was added to basket. The issue was immediately resolved through customer service and the item arrived in just a few days.

2 januari 2017
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great Service

These guys are friendly and very helpful! I have returned for a number of parts. All have been in great condition and well packed for delivery!

Great service.

Keep it up.

1 januari 2017
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Good price on dropper seat post but …

Good price on dropper seat post but some communication about whether order had been received/dispatched/estimated dispatch time would be. But maybe it's down to time of year (between chrimbo - New Years) ? Who knows.

30 december 2016
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

no problems

Easy transaction with no problems at all, great price and speedy delivery.

21 december 2016
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Customer Service training required

Ordered a riding jacket but it was out of stock, I was offered an alternative or a refund. I took the refund but it took a while to come through. The manager took the time to explain the reasons and said that training would be given to rectify the problems I encountered. I would order from them again though.

12 december 2016
Omdöme utan inbjudan
Logotyp för CycleSwitch

Svar från CycleSwitch

Good morning Tracey,

As explained on the phone we are very apologetic for the item being unavailable to yourself at this time. They are due back in stock but as explained on the phone this is not for a number of weeks (probably not it time for Christmas).
The reason for the mistake is due to the order being placed over the phone and not on our website, which rules out any stock management. Unfortunately the member of staff did not check the stock level before proceeding with the sale and honouring the black friday price for yourself as a good will gesture.
When your order wen to be prepped in dispatch the following day the error was picked up, but unfortunately due to unforeseen circumstances the Manager was out of the business for 4 days (for whihc the reasons have been explained to yourself). The manager did get in contact with you on the day he returned and processed the refund over the phone with you there and then. When you then called the following day a member of the sales team also provided you with the authorisation code from the card machine so that you could chase it. So although we did take 4 days to actually process the refund, we did go beyond standard operating procedure in way of an apology and refund you instantly over the phone. I am sorry to say that the rest of the delay will be down to your card issuer.
We are very sorry you feel let down and as a growing business we really care about our customers. After our phone conversation and verbal apology you seemed to sound like you were happy with the explanation and resolution. So it was a shock for us to then see this.
I would ask you to either contact us on the number you have previously used 03331212727 or amend your review as a 1* review with some slightly incorrect details contained within is very damaging for ourselves as a business.

Sincere apologies
UKCC Team

Betygsatt 5 av 5 stjärnor

Helpful, friendly staff

The servers went down when I'd travelled to collect my bike so I couldn't take it away. Adam couldn't have tried harder to resolve the issue, and chucked in a couple of goodies to soften the blow of a wasted trip! Fantastic

7 december 2016
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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