Easy to navigate the quote and buy app, great that you can tailor the level of cover to your own needs, and not have to pay for cover you dont need. Very reasonable price with a great introductory sav... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Been with them a couple or so years without a problem renewing and unfortunately we didn’t renew this time around but they made it simple to cancel the policy
Företaget har svarat
Created a quote online and completed the purchase over the telephone. Fairly simple to use with friendly customer service. As with all financial purchases there is always a lot of info to take onb... Se mer
Företaget har svarat
Cycle plan has a well designed and simple to use website. It is clear and sets out the key information so you can make an informed choice about buying the insurance. I thought the price was reasonable... Se mer
Företaget har svarat
Företagsinformation
Om Cycleplan
Skrivet av företaget
We arrange specialist bicycle insurance for cyclists.
Whether riding to work, hitting the trails or cruising through the park with family, our policies are designed to help financially protect cyclists and their bikes from potential risks such as theft and damage, personal accident and more.
We focus purely on cycling insurance which means no additional costs for unnecessary extras, a range of cover options and access to a specialist, UK-based customer service team with expert knowledge.
At Cycleplan, we understand the needs of cyclists, that’s why we try to make it easy to obtain a quote and take out a policy. Take a look at our reviews below to see what some of our policyholders are saying.
Kontaktuppgifter
One Stockport Exchange, Railway Road, SK1 3SW, Stockport, Storbritannien
- 08000 92 92 68
- admin@cycleplan.co.uk
- cycleplan.co.uk
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4,5
Utmärkt
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
process
online was easy , but i phoned to check some details to make sure i read it right as i couldn’t find certain info , the person i spoke to was very helpful, efficient and polite .
19 maj 2026
Svar från Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Lots of options
Really helpful pre-purchase with lots of answers to questions. It’s a policy you never want to make a claim on but the options far exceed what other cycling policies offer.
Few issues setting up the policy post purchase which were unnecessary
25 april 2026
Svar från Cycleplan
Thanks for leaving us a review! It’s really important to us that we make our customers happy, so your feedback is really appreciated. If you have any further comments on how we can make your experience so far even better, then please get in touch.
Exploitation of existing customers
First year of insurance, reasonable price. No claims. Made the mistake of leaving it on autorenew. They hiked the price by 26%. The first e.mail I received was on the last day of the cooling off period, a Friday when I was away from e.mails. Ringing on the following Monday to query the price rise I was told I was now outside the cooling off period and I would only get 1/3 of my premium if I cancelled. I will never go with a company again that treats existing customers in this way.
18 maj 2026
Omdöme utan inbjudan
Svar från Cycleplan
Hi Tim, thank you for taking the time to share your feedback. We’re sorry to hear that you were unhappy with your renewal experience.
We would like to clarify that although our offices may not always be open when customers contact us, any email or cancellation request received outside of opening hours would still be reviewed and actioned from the original date of contact on the next working day. For example, had you emailed us on the Friday evening, we would have been able to backdate the cancellation request to that date.
We also sent an advance renewal notice on 04/04/2026, which advised that your renewal was approaching and included details of the upcoming premium. This notice is sent approximately one month prior to renewal to ensure customers have time to review their policy and make any changes if required.
The email you referred to as being received on the 14th day was actually a follow-up communication after your renewal documents were sent on the 30/04/2026. This email was intended to advise that any mid-term adjustments made outside the 14-day cooling-off period may incur additional charges. It was not the initial renewal notification, as this had already been provided in advance on 04/04/2026.
We appreciate your feedback and are sorry that you feel disappointed with the outcome. If you would like to discuss this or anything else further, please contact us on https://help.cycleplan.co.uk/hc/en-gb/requests/new and an advisor will be happy to assist you.
Kind regards,
The Cycleplan Team
Expertise & customer care
12 maj 2026
Svar från Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Svar från Cycleplan
Thanks for leaving us a review! It’s really important to us that we make our customers happy, so your feedback is really appreciated. If you have any further comments on how we can make your experience so far even better, then please get in touch.
quick and easy process
10 maj 2026
Svar från Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Very disappointed
Very disappointed! Had to make a claim, the company that dealt with it took over a month to reply! And then, delayed it even further. Please avoid these at all costs!
9 september 2025
Svar från Cycleplan
Hi Chris, thanks for taking the time to leave us a review.
We’re sorry to hear about your experience and appreciate your feedback. This is certainly not the level of service we aim to provide.
As we are unable to identify your case from the review alone, we would welcome the opportunity to look into this further. Please contact us directly with your policy or claim details so we can investigate your concerns in more detail.
So we can look into this further, please contact us on https://help.cycleplan.co.uk/hc/en-gb/requests/new and an advisor will be happy to assist you!
Kind regards,
The Cycleplan Team
Svar från Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
I was unsure about renewing my policy…
I was unsure about renewing my policy it had lapsed I was sent a reminder and got a very deal for two bikes.
6 april 2026
Svar från Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Svar från Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Svar från Cycleplan
Thanks for leaving us a review! It’s really important to us that we make our customers happy, so your feedback is really appreciated. If you have any further comments on how we can make your experience so far even better, then please get in touch.
Easy to set up and informative.
11 maj 2026
Svar från Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
A fair price
A fair price, but the admin fee of £25 was high, especially as my cover was all on-line.
I phoned with a query the day after starting the policy and was very happy with the response to that.
12 maj 2026
Svar från Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Svar från Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Svar från Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reasonable price easy to renew
11 maj 2026
Svar från Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Very easy to arrange cycle insurance…
Very easy to arrange cycle insurance for all my bikes and with a competitive price too👍
11 maj 2026
Svar från Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Svar från Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Quick easy to follow insurance plan
Quick easy to follow insurance plan. Gives everything required at a very good price.
10 maj 2026
Svar från Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Easy to arrange and cover options
Easy to arrange and cover options. Great value for money.
4 maj 2026
Svar från Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.