I purchased the birthstone baguette necklace and I was originally pleased as it was as pictured. It unfortunately broke within a year of owning it and eventually I submitted for a remake as offered by... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I absolutely love my gold-plated initial necklace from Custom Collective. I chose the letter “A” for my daughter, and it’s such a meaningful piece that makes my heart happy every time I wear it. It’... Se mer
Företaget har svarat
They are fast with replies to any questions. The jewelry itself is amazing. I have the initial necklace and never take it off. It doesn’t tarnish or rust. A great company to work with!!
I’ve worn a lot of jewelry over the years, but this necklace from Custom Collective Jewelry has quickly become my most meaningful piece. Having my kids’ initials close to my heart makes it feel so per... Se mer
Företagsinformation
Skrivet av företaget
Boutique and Handmade Personalized Jewelry USA Designed 20,000+ 5 Star Reviews
Kontaktuppgifter
28273, Charlotte, USA
- hello@customcollective.co
- customgoods.co
3,5
Medel
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
My three initial necklace is gorgeous
My three initial necklace is gorgeous. It is dainty but great quality. Great easy clasp and sits perfectly on the neckline.
The price is so great that I am going to give them for gifts now that I purchased on for myself! I would highly recommend this as a beautiful and heartwarming gift or treat yourself to your very own.
5 juni 2025
Omdöme utan inbjudan
Svar från Custom Collective
Hi Doreen,
Thank you so much for your lovely review! 💛 We're so happy to hear how much you're enjoying your three-initial necklace—it means the world to us that it fits just right and feels perfect on you. Knowing you plan to gift it to others makes it even more special. It’s such a thoughtful way to share something personal and heartfelt.
We truly appreciate your kind words and support. Wonderful customers like you are the reason we love what we do. 🫶🏼 If you ever need help with gift ideas or a custom piece, we’re always here for you!
What even is this?
I got the “Multiple Name Bar Necklace” for mother’s day. (Came in June 2nd). Order took a VERY long time to receive, correspondence with company was all over the place on when the item would actually be shipped and when it was. Company told me the order had shipped and the tracking number wasn’t provided for 3 more days. Then my children’s names are slapped on there in, basically the font you’re reading right now, idk I’d almost be happier with this one. It is almost comically NOTHING like advertised. Don’t waste your time or money, because they’ll take quite a bit of both.
31 maj 2025
Omdöme utan inbjudan
Svar från Custom Collective
Hi Tarah,
Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your disappointing experience. We completely understand how frustrating delays and unclear communication can be—especially when you're anticipating a meaningful gift for a special occasion like Mother's Day.
Our products are made delicately and designed to reflect what is shown on our website, but we sincerely apologize if the necklace you received didn’t meet your expectations. That’s certainly not the experience we aim to provide.
We’d love the opportunity to make this right. If you could please reach out to us directly at hello@customcollective.co with your order number and attach photos of the item you received, we’ll be able to review the issue and resolve it promptly.
Thank you again for bringing this to our attention—we appreciate your patience and the chance to improve.
Love the initial necklace
Love the initial necklace! Great quality and I get so many compliments when I wear it!
3 juni 2025
Omdöme utan inbjudan
Svar från Custom Collective
Thank you so much for your kind words, Ashley! We're so happy to hear you love your initial necklace—it means the world to us! 💛 Knowing you're getting compliments when you wear it truly makes our day. It was made just for you, and we're thrilled it's being noticed!
Similar issue to recent complaints
Same complaint as a number of other individuals on this website. I have screenshots of all correspondence saved should they think say I'm telling stories. 3+ weeks with express shipping paid. My order has still not shipped, they told me I would be refunded express shipping charges then only sent me a portion. They subsequently told me my order was sent...it has still not shipped.
29 maj 2025
Omdöme utan inbjudan
Svar från Custom Collective
Hello there,
We’re truly sorry for the experience you’ve had—and we appreciate you taking the time to share your concerns. This is absolutely not the kind of service we aim to provide, and we understand how frustrating the delays and inconsistent updates have been, especially after paying for express shipping.
We sincerely apologize for the inconvenience this has caused. Please know that once an order has been dispatched, the delivery process is managed by the courier, but we take full responsibility for the confusion and have been actively following up with the carrier to ensure your package gets to you as quickly as possible.
The delay was partly due to recent U.S. tariff policy changes that have affected our fulfillment timeline, and we acknowledge that this should have been communicated to you more clearly.
That said, your order is now on its way and should be arriving within the next few days. As a gesture of our apology, we’ve gone ahead and processed a full refund—not just for the express shipping, but for the entire purchase. And you’ll still receive your package as our gift to you.
We’re committed to making this right and improving our service so this doesn’t happen again. If there’s anything else we can assist you with, please don’t hesitate to reach out directly.
Do NOT order - terrible product
Terrible service - took 4 weeks before shipping.
Terrible product - low quality, looks nothing like advertised.
Not a real diamond despite being priced as one.
29 maj 2025
Omdöme utan inbjudan
Svar från Custom Collective
Hi Claire,
We're truly sorry to hear about your disappointing experience and want to sincerely apologize for the frustration and inconvenience caused.
At Custom Collective, we aim to create meaningful and high-quality pieces, and it’s clear that in this case, we did not meet your expectations. While we put care into making each item, we completely understand that if the product didn’t meet your standards, that’s what matters most.
As a gesture of apology and commitment to your satisfaction, we’ve gone ahead and processed a full refund for your order. Please feel free to keep it as a token of our sincere regret for missing the mark.
We appreciate your feedback and are taking it seriously as we work to improve both our products and service. If there's anything more we can do for you, please don’t hesitate to reach out to us directly.
Unacceptable order time, no communication (UPDATED)
Same experience as others' recent reviews on here. Ordered on 5/4. Knew I was unlikely to get it by Mother's Day but paid the extra for shipping to get it here as soon as possible after that. Received no notice or communication about the order until finally receiving a shipping notification this week (a full 3 weeks after the order). I know it is likely a busy time but the lead time on the order was excessive and unacceptable without a warning or any kind of communication to the customer during the delay. The shipping also was not expedited once it actually shipped. I would expect the company to offer a full refund of shipping costs at the very least for these delays.
UPDATE (5/31): The company got back to me after this review within 24hrs with a very thoughtful email where they took ownership of the issue, validated my concerns and feelings, and offered a solution that was fair. While I don’t believe in removing reviews, I am updating this from 1 star to 2 stars due to the impressive way they responded. Having these types of reviews and allowing future customers to see them and how the company responded, I believe builds even more trust in both the reviews and the company itself than if all the reviews were positive. All companies have bad weeks now and then, what’s important is how they respond and learn from those times. So far so good here with what steps they have said they will take. My guess is they received a much higher volume of orders than they were prepared for and if they put processes in place to address that in the future, this would be a company I would buy from again.
3 maj 2025
Omdöme utan inbjudan
Svar från Custom Collective
Hi JC,
We sincerely apologize for the frustration and inconvenience caused by your recent experience. You're absolutely right—placing an order on May 4th with upgraded shipping should have come with timely updates and a much faster turnaround.
We understand how disappointing it must have been, especially around a meaningful occasion like Mother’s Day, and we deeply regret the lack of communication and delay on our part. This is not the level of service we aim to provide, and we're truly sorry for letting you down.
We are currently reviewing how we handle order lead times and notifications, especially during peak seasons, so that situations like this don’t happen again. As for the shipping charge, we completely understand your concern and would be happy to make it right.
Kindly email us at hello@customgoods.co with your order number so we can review the details with our team and arrange a refund for the express shipping as a step toward making this right.
Thank you for your honest feedback—it helps us do better.
Avoid like the plague unless you like throwing away money?
Why isn’t zero stars an option for Tony and the Custom Goods Co?
I ordered a custom piece of jewelry for my wife’s first Mother’s Day from their site. Everything looked great on paper with them until it wasn’t. I ordered almost a full month before Mother’s Day as they had a website “guarantee” deeming that orders would be fulfilled in time if ordered by a certain date. (Ordered Apr 17, deadline Apr 22nd).
The week of rolled up without so much as tracking information received so I emailed to see what the update was, (politely of course). I was told by Tony at this point that my order would in fact be shipped out that week (May 6th they told me this). A few more correspondences with the infamous Tony, still nothing but empty promises. I expressed my disappointment about not getting my wife’s first Mother’s Day gift in time and I’m pretty sure I got another Chat GPT response signed off by Tony, no compensation or update offered.
I then find out via email on May 23rd that my order is now currently on hold due to a postage strike (Canada Post) and was offered a $30 credit to spend on more items at their store which likely will never arrive. A postage strike which never happened mind you.. at least not yet but it was a convenient enough excuse for them.
I received curt responses from Tony (is Tony even real?) and my actual inquiries were generally ignored. Finally after threatening to call my credit card provider to cancel the transaction I magically received tracking information the following day. Isn’t that something?
April 17th my credit Card was charged and still on May 27th all I have is some pretty suspicious looking tracking information through their website directly. Oh, and more empty promises like a 5% refund as compensation for the delays (still no 5% refund either).
28 maj 2025
Omdöme utan inbjudan
Svar från Custom Collective
Dear Tyler,
We are deeply sorry for the disappointment and frustration you’ve experienced. Your feedback is important, and we want to sincerely apologize for not meeting your expectations—especially for such a meaningful occasion like your wife’s first Mother’s Day.
We understand how upsetting it must have been to wait so long without clear communication or timely updates. We also regret that the information and compensation provided did not feel sufficient or timely. We take full responsibility for the delays and any miscommunication on our part.
Regarding the Canada Post strike, we recognize that this explanation may have felt inconvenient, and we apologize if it appeared to be used as an excuse. There were real challenges during that time with postal services, but we should have communicated more clearly and proactively.
We want to assure you that “Tony” is a real member of our team, and we regret if any responses seemed impersonal—that was never our intention. We also sincerely apologize for any lapses in communication and follow-through, including the refund you mentioned.
We have carefully reviewed your concerns, and as a gesture of our sincere apology and commitment to making things right, we have issued a full refund for your order. Please allow some time for the refund to be credited to your account.
Thank you for your honesty. We truly value your feedback and will use it to improve our service. Again, we are very sorry for the experience you’ve had.
I am still waiting on my order and jt…
I am still waiting on my order and jt was placed on May 1st. I was told it would take 10 days to create and then 10 days to ship. I did contact the company and they did respond. They created a shipping label several days ago but it still has not left the building. It’s been about a week since the label was created.
27 maj 2025
Omdöme utan inbjudan
Svar från Custom Collective
Hello Kevin,
Thank you for your feedback, and we sincerely apologize for the delay and frustration this has caused. We understand how disappointing it is to wait longer than expected, and we're truly sorry that your experience hasn’t been smooth.
As per the latest tracking update, your package has departed a USPS regional facility and is currently in transit to you. While we do our best to ensure timely delivery, there can occasionally be unexpected delays in transit that are unfortunately beyond our control.
That said, we truly value your patience and understanding, and we’re continuing to monitor your shipment closely to ensure it reaches you as soon as possible. If you have any further concerns or if there’s anything else we can do to help, please don’t hesitate to reach out—we’re here for you.
I loved my order from Custom…
I loved my order from Custom Collective! The quality and design is just perfection! I also love the detail of the packaging -makes it an easy choice as a gift to someone special!
20 april 2025
Omdöme utan inbjudan
Svar från Custom Collective
Hi Pheebs,
Thank you so much for the kind words and 5-star review! We're thrilled to hear you loved your order from Custom Collective. It means a lot to know the quality, design, and packaging all hit the mark for you—especially when gifting to someone special. We can’t wait to create more pieces you’ll love! 💛
Won’t buy from them again.
I ordered the necklace over 4 weeks ago now, I paid the extra $30 for expedited shipping and I still have not received my item. I’ve tried contacting them multiple times through their email address to get an update on my order and all I get back is an automated response.
Their website stated lead times were 2-3 weeks. I have no idea if they have even started my order because the email response is automated.
20 maj 2025
Omdöme utan inbjudan
Svar från Custom Collective
Hi Tim,
We’re truly sorry to hear about your experience, and we want to start by acknowledging your frustration—especially after paying for expedited shipping and feeling like your messages went unanswered. That’s not the level of service we aim to provide, and we sincerely apologize for the inconvenience and lack of clear communication.
To make this right, we’ve processed a full refund to your original payment method. You are also welcome to keep the necklace you receive as a token of our apology.
To provide some transparency: once orders are dispatched, delivery timelines are unfortunately outside of our direct control. On top of that, recent U.S. customs policy changes and new tariffs have added unexpected delays to some shipments—something we’re actively working on addressing to avoid future issues for our customers.
We know this doesn’t undo your frustration, but we hope this gesture shows how seriously we take your experience. Thank you for your feedback—it helps us do better.
The Initial Necklace is simply beautiful
The initial necklace is beautiful and very well-made. As a minimalist girl, the simplistic design is perfect for me. I also like that I have the option to layer it with multiple chains!
20 maj 2025
Omdöme utan inbjudan
Svar från Custom Collective
Thank you so much for the amazing 5-star review, Chelsea! We're so happy to hear that you’re loving your initial necklace. It’s great to know the simple, minimalist design fits your style, and we love that you're enjoying the option to layer it with other chains. Have fun styling it your way! ✨💖
If I could, I would leave it on forever!
Their bracelet was entirely customizable, it was almost as if I was able to build the bracelet myself, which I absolutely LOVED🫶🏼
The bracelet came so perfectly packaged in the most adorable box with my very own bracelet bag to keep it in, and a wipe to clean it with. I get so many compliments whenever I show people, they always compliment how dainty and fine it is. If I could, I would leave it on forever!
19 maj 2025
Omdöme utan inbjudan
Svar från Custom Collective
We’re so glad you had fun personalizing your bracelet, Chloe—our goal is to help you create something that feels truly yours. 🫶🏼
It means a lot to hear that you appreciated the packaging and thoughtful details. And knowing you’re receiving so many compliments? That absolutely makes our day! We’d love to create another meaningful piece for you whenever you're ready. 💖
Order still not shipped two weeks…
Order still not shipped two weeks later, my wife has an order that is over 3 weeks old that has not shipped as well. No updates, no response to emails. Not sure they are legit company.
1 maj 2025
Omdöme utan inbjudan
Svar från Custom Collective
Hello Cim,
We’re truly sorry to hear about your experience and completely understand your frustration. This is not the level of service we strive to provide, and we sincerely apologize for the delay and lack of communication.
To help us look into this right away, please send us an email at hello@customgoods.co with your order number and the name associated with the order. We’ll prioritize checking the status and provide you with an update as soon as possible.
Thank you for bringing this to our attention — we appreciate the opportunity to make things right.
The best and favorite necklaces I’ve…
The best and favorite necklaces I’ve gotten! I never have to take it off and feel bad when my husband gives me any new necklace because I don’t want to take this one off!
16 maj 2025
Omdöme utan inbjudan
Svar från Custom Collective
Hi Ashley, we're beyond happy to hear how much you love your necklace—it means the world to us. The fact that you never want to take it off truly says it all! 💛 Tell your husband we totally understand… this one’s hard to top! 😊
I ordered necklaces for my bridal party…
I ordered necklaces for my bridal party 04/25/25 and I paid for expedited shipping. I received an email 05/04/25 that the jewelry was complete. The expedited shipping says 3-5 days once jewelry is complete. It is now 05/14/25 and I haven’t even gotten a tracking number. There is no phone number to call and the live chat doesn’t work on the phone or computer. They take 3+ days to respond to an email and I’ve sent 3 now with only one response of “shipping soon” which was on 05/09/25. Now I have no gift for my wedding party. Extremely disappointed. I wouldn’t have ordered if I didn’t think I would get them in time. On the website they estimate 2-3 weeks. I don’t understand what would take almost 2 full weeks just to package and send my order. That’s longer than it took to make the jewelry.
4 maj 2025
Omdöme utan inbjudan
Svar från Custom Collective
Hi Sydney,
We’re so sorry to hear about your recent experience, and we truly understand how disappointing this must be—especially with such a special occasion approaching. Please know this isn’t the experience we hope to provide, and we genuinely regret the inconvenience caused.
When you have a moment, kindly email us at hello@customgoods.co with your order number and the name on the order, so we can look into this right away and do our best to make things right for you.
We deeply apologize for the delay and any gaps in communication. Your feedback means a lot to us, and we’re committed to improving. Thank you so much for your understanding and patience—we’re here to help and hope to get this resolved for you as soon as possible.
My necklace arrived and I love it
My necklace arrived and I love it! The font style is so pretty and it looks great. The necklace is really well made and the material is sturdy. Love it!
14 maj 2025
Omdöme utan inbjudan
Svar från Custom Collective
Thank you so much for the lovely review! We're overjoyed to hear you love your necklace and that the font and quality exceeded your expectations. It means a lot to us—enjoy wearing it, Alycia! 💖
I love my initial necklace
I love my initial necklace ! The packaging it came in makes it the perfect gift!
This necklace is dainty enough to wear everyday! It matches everything.
1 maj 2025
Omdöme utan inbjudan
Svar från Custom Collective
Thank you for the amazing 5-star review, Jalynne! We're thrilled to hear you’re loving your initial necklace and that the packaging made it feel extra special. It means so much to us, and we're so glad it’s a piece you can enjoy every day! 💛
My go to minimalist necklace
Currently obsessed with minimalist jewelry & the floating initial on a dainty18-inch chain is so beautiful on its own or paired with my favorite keshi pearl and gemstone necklace. I can't wait to create a stack with some of their other delicate styles. I'm excited about gifting one of these custom pieces as a birthday gift for my daughter because the quality, and craftsmanship is so good.
6 maj 2025
Omdöme utan inbjudan
Svar från Custom Collective
Hi Christina!
We’re so happy to hear this—thank you! Your styling sounds beautiful, and we love that you're already planning to gift one of our custom pieces. It means the world to us that you appreciate the quality and craftsmanship. We can't wait to see how you stack your favorites!
I absolutely love my personalized…
I absolutely love my personalized initial neck! It’s beautiful! The quality of the necklace is top tier and the fact that it doesn’t tarnish is a win in my book too! The order process was easy! And it was a very fast delivery time! Would definitely order again.
30 april 2025
Omdöme utan inbjudan
Svar från Custom Collective
Your feedback made our day, Kyliah! We’re so glad you’re enjoying your personalized necklace and that it met all your expectations. It’s amazing to hear you found the process smooth and fast. Thank you for trusting us with your order, and we can’t wait to welcome you back for your next purchase!
I’m obsessed with my initial necklace…
I’m obsessed with my initial necklace and love the fact that you can add more than one initial! The perfect personalized gift. I absolutely love the customer service and the message behind the company. I had a preemie baby girl and the fact that this company helps preemie’s in developing countries is something that I feel in the depths of my core. Just beautiful, all around.
24 april 2025
Omdöme utan inbjudan
Svar från Custom Collective
Hi Jennifer,
We’re so touched by your thoughtful review! It warms our hearts to know that our necklace and the message behind our company resonate with you, especially as a preemie mom.
Thank you for your kind words and for supporting our cause. We’re so happy you’re loving your personalized piece! 🌟
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